Pet Paradise Winter Garden

Angela L. 

on Yelp

3 weeks ago

the staff get no training, they overpack dogs in yards, and only care about money. the company is worried about opening their next location other than the animals and staff lives 

David H. 

on Yelp

8 months ago

Their system of confirming grooming appointments via text the day before and then emailing us after 9pm at night regarding vaccines is completely and utterly ridiculous. The first time I actually drove to them only to be denied. The email says "Your Pet's Vaccinations are Expiring Soon" but then you open it and it is already expired. On top of that, when the reservation was made last week, and again this morning, the vaccinations in their system said, "All vaccines are up to date", now that we received the email, it's change... read more

Maryann A. 

on Yelp

9 months ago

Ive been on the drop off line for 30 minutes unacceptable. Winter Garden needs better management 

Nicole E. 

on Yelp

10 months ago

I have boarded my 2 dogs twice here and the first time one came back with kennel cough, and this second time the other came back with the flu. (Both are fully vaccinated and under 1.5 years old). I am giving 2 stars because the staff is pleasant and my dogs really enjoyed their time in the play yards, but my dogs should not come home sick every time they are boarded. 

Robert B. 

on Yelp

11 months ago

We boarded our two pups with Pet Paradise, Winter Garden from 6/20-6/23. Unfortunately they both came home with diarrhea . . Longer story short, our female Shih Tzu wound up in ER Vet after having bloody diarrhea and excessive vomitting and lethargy . She was in hospital for 3 days of IV fluids, and meds for diagnosis of pancreatitis. (Costing $1700.00) while she is under care we noticed that our male Shih Poo still had diarrhea, & loss of appetite . Back to ER. Vet where he was also diagnosed with Pancreatitis. IV injectio... read more

Jaida D. 

on Yelp

a year ago

I am filled with a lot of anger towards this place right now. A few months ago, we toured this facility and fell in love with the number of opportunities offered for our puppy. We currently have a 7.5-month-old American Pitbull Terrier who is full of love and energy. We wanted her to get adjusted and used to the pool and making other dog friends. During the tour we were told that she was not allowed in group play until she had her spay surgery which totally understandable. She received her surgery about 3-4 weeks ago, s... read more

Andrew S. 

on Yelp

a year ago

I had high hopes for this facility when my family was going on a cruise in December 2024. Neighbors in our community had used the facility and gave generally good reviews. When I dropped my toy poodle that weighed 10 pounds off at the door I could see three pens with three different dog sizes where they could play. I noticed one employee chaperoning in the pen was on her phone and not paying attention to what was going on, but I assumed she may be taking pictures or writing reports for other dog owners. After a weeklong ... read more

Mckenzie A. 

on Yelp

a year ago

The location is convenient and the overall staff is very nice especially on the grooming side. However, 1st time going to the vet side at this particular location and Dr. Carino specifically was a terrible experience. She comes off very impersonal and showed no real care to my pet as she came in immediately handing over print offs and pamphlet of things instead of talking through it as professional. She came in bombarding me with all these issues instead of taking the time to actually discuss, after repeating myself that ... read more

Megan H. 

on Yelp

a year ago

I am extremely disappointed with the care my dog received at this Pet Paradise location. My husband and I have been bringing our 2 year old dog here regularly for day camp whenever one of us is on work travel, but today was the last straw. While watching the camera of Play Yard 1, my husband saw our dog being attacked by two other dogs. The staff member in the play yard who was supposed to be supervising was on his phone, completely ignoring what was happening, and did not step in to help. Both my husband and I called multip... read more