Pet Paradise Winter Garden

Jaida D. 

on Yelp

8 months ago

I am filled with a lot of anger towards this place right now. A few months ago, we toured this facility and fell in love with the number of opportunities offered for our puppy. We currently have a 7.5-month-old American Pitbull Terrier who is full of love and energy. We wanted her to get adjusted and used to the pool and making other dog friends. During the tour we were told that she was not allowed in group play until she had her spay surgery which totally understandable. She received her surgery about 3-4 weeks ago, s... read more

Andrew S. 

on Yelp

11 months ago

I had high hopes for this facility when my family was going on a cruise in December 2024. Neighbors in our community had used the facility and gave generally good reviews. When I dropped my toy poodle that weighed 10 pounds off at the door I could see three pens with three different dog sizes where they could play. I noticed one employee chaperoning in the pen was on her phone and not paying attention to what was going on, but I assumed she may be taking pictures or writing reports for other dog owners. After a weeklong ... read more

Mckenzie A. 

on Yelp

a year ago

The location is convenient and the overall staff is very nice especially on the grooming side. However, 1st time going to the vet side at this particular location and Dr. Carino specifically was a terrible experience. She comes off very impersonal and showed no real care to my pet as she came in immediately handing over print offs and pamphlet of things instead of talking through it as professional. She came in bombarding me with all these issues instead of taking the time to actually discuss, after repeating myself that ... read more

Megan H. 

on Yelp

a year ago

I am extremely disappointed with the care my dog received at this Pet Paradise location. My husband and I have been bringing our 2 year old dog here regularly for day camp whenever one of us is on work travel, but today was the last straw. While watching the camera of Play Yard 1, my husband saw our dog being attacked by two other dogs. The staff member in the play yard who was supposed to be supervising was on his phone, completely ignoring what was happening, and did not step in to help. Both my husband and I called multip... read more

Ian L. 

on Yelp

a year ago

This place is not good for senior dogs. Avoid it for boarding if you have a senior dog. We boarded our 3 Shih Tzu's on October 8th, late afternoon and collected them on October 16th in the morning. During that time, we communicated by email and they confirmed that all dogs were doing great, except that all 3 had diarrhea, to which they stated that they would feed them pumpkin. We choose this place as it has an onsite Veterinarian. Plus, we provided our own pet food to avoid any problems. Our senior dog was in great shape pri... read more

Manuel V. 

on Yelp

a year ago

PET OWNERS Be AWARE Pet Paradise 1175 Tomyn Blvd  *  Winter Garden,FL 34787  Resort manager. Gabby Gaseille Assistant Manager. Casey Bennett Boarded my little guy ( yorkie ) 11 months old on 8/19/24 - through 9/5/24 at this facility while we were on vacation. They seemed friendly , caring and they have tons of clients. (Mistake ) His first time being boarded we were so worried. Paid an extra fee to get email reports so we could have a little peace of mind to know how he was doing. Every repor... read more

Blair E. 

on Yelp

a year ago

Shame on me for not reading reviews before boarding my dog here. But if you're reading this you're already a step ahead of me so I'll say DO NOT BOARD YOUR PET HERE. I've always boarded my dog at another place in town but decided to try Pet Paradise as it is a bit closer to me and the prices were a bit less. Huge mistake. First, I wasn't even permitted to enter the building when I dropped my dog off. They did the entire process outside. I thought it a little strange but I went with it. During the process I was asked if m... read more

Germana O. 

on Yelp

a year ago

After a 3 day stay they sent a message this morning they found my dog had been throwing up over night a lot to the point he threw up bile also said he had diarrhea so I called immediately they said the vet could take his vitals when he gets in between 8 may be 9 or later so I told them I would go pick him up so I did they brought him my dog out and immediately wanted to collect payment I said hi and he smelled horrible he had vomit all over his feet and face and didn't want to stand so I looked and his behind was covered and... read more

Mike R. 

on Yelp

a year ago

We boarded our dogs here overnight. We checked the cameras many times to see if they were doing ok. Never saw them outside or in a play area once. I came to pick them up, I stood in the lobby almost 10 minutes before anyone acknowledged me (nobody at desk). They had about 40 small dogs outside and 3 larger dogs in a similar size area. The staff just came up with reasons why they weren't out and I didn't see them. Finally, got my dogs and they went pee immediately on going outside, confirming my suspicions they were locked... read more