Pet Paradise Winter Garden

Diane H. 

on Yelp

3 years ago

Nice facility on my walk through & Dogs loved playing in the Play Yards outside & seemed to enjoy themselves but to my surprise my 3 Pomeranians got sick while in their care. All had Loose stools, one with a bad cough & trip to a Vet for a shot plus antibiotics required. Dogs were returned to me with feces stuck to their butts. For the money they charged me a quick brush out of the rear would've been nice. 

Joe H. 

on Yelp

3 years ago

Hello, to anyone and everyone this may concern, Our furbaby Kiki Hosp was vacationing at this location (Winter Garden) during the time of 5/28/23-6/1/23 she was in perfect health when dropped off and was up to date on all her vaccines, but none the less she came home with no interest in playing, enjoying her treats, eating, drinking, she has been sneezing, throwing up and has sever diarrhea with some blood in her poo since she came home on 6/1/23. At first we just thought she was tired from all the play that she may have ha... read more

Nicky G. 

on Yelp

3 years ago

It was the worst experience, they charge more money than they say and they are professional lies, They are irresponsible, they say that they are going to call you to solve it and it is a lie, they only want to solve it by giving you a small credit and that is not what it is about. If you email them they don't even have the decency to respond. Avoid this place and above all avoid adding services because they are not going to comply!!! 

Mitch Q. 

on Yelp

3 years ago

A review from a friend since hers (from 10 hours ago) was somehow hidden. We triple checked and she can still see it on her side, and they replied but it's not here . They fr hiding reviews!! What the heck! "Don't believe the prices or anything they put on their website until you PICK UP YOUR dogs, they are very good at deceiving you. when I made the reservation (already with my dog's profile with her vaccination data and that she is unaltered) it told me that boarding would be $66 per night, it sounded perfect, it said th... read more

Amanda C. 

on Yelp

4 years ago

Run. Take your fur baby and run far away from this POS "paradise". I'm leaving this review because I was fooled by the all the "good reviews." The Orlando Airport Location has two indoor play areas. What I didn't know is it's also every animals deification and urination place as well. This breeds bacteria. I watched how they cleaned these areas. It's disgusting. The smell in the lobby alone made me want to throw up. My poor husky stunk so badly he went straight to the groomer. Well then he went to his vet because my baby now... read more

Melissa B. 

on Yelp

4 years ago

Dog Owners Beware!!!! Read entire Review before Booking. We had our pups stay for a week while we were on vacation. During our time away we did not receive any report cards or updates as we usually do. (Not a big deal) At pickup, there is a sign advising you to stay in your car but we pulled up waited outside for someone to come for over 5 minutes. I was the only car in line and pulled right to the front. I got out of car and saw multiple employees in lobby area so I walked inside. There was one employee on phone, one hel... read more

The Dojo M. 

on Yelp

4 years ago

Do not leave your pet here. They charge you insane fees just for your dog to be walked and cared for. They're insanely understaffed and overbook. Your dog might get walked 4 times a day at most if it stays overnight. Don't fall for this trap. They charge 15$ for an ice cream treat which is a tablespoon of brusters ice cream. If your dog isn't spayed or fixed it will not get walked more than twice a day and stay all day in a cage. 

Christine M. 

on Yelp

4 years ago

We just got our beautiful Golden Doodle back that the Pet Paradise Winter Garden groomers destroyed. Our dog is regularly groomed professionally (once a month) and brushed (3 to 4 times a week). They decided it was appropriate to shave our dog rather that hand cut which is the standard for this breed (just google it). They not only shaved his body but his ears and tail (his poor tail). We are waiting for the manager to call us back and explain how this is right and how this could possibly warrant a $160 groom which when I ... read more

S P. 

on Yelp

4 years ago

UPDATE ON PREVIOUS REVIEW...IT GETS WORSE! I contacted the business manager as requested. I spoke with Brenda Williams who was very unhappy with Bella's condition in their care and she assured me I would hear back from the corporate office. It has now been ten days and I still have not heard anything. I have sent numerous emails, of which I have copies, and there is no concern for my puppies from Pet Paradise. Again, this is confirmation that your dogs care and safety does not matter at Pet Prison. Avoid them as they are no... read more