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6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The place was clean and I was seen quickly. The problem was the doctor. Dr. Hugh (sp)? Was the most demeaning, condescending, and uncaring medical provider I have ever encountered. I won't go into detail on the comments he made but as I was lying down on the table I was holding my jacket as a bit of covering and he grabbed it, ripped it out of my hands, and threw it across the room on a chair! His comments (about a very tragic recent experience) were totally inappropriate and downright rude. He is burned out, bitter, and s... read more
Business response:
Thank you for your feedback, Amy. I'm very sorry that you were not happy with the care you received. If you are willing, I would appreciate the opportunity to speak with you about your experience. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan P. Patient Services
Attention was good. I had pain in my arm. It was the tendon. She told me X rays were not needed and prescribed pain pills. She also taught me a couple of exercises and recommended physical therapy in the future. The problem is: they charged me $360.00 for the visit. I will never go back to that place. It is a scam.
Business response:
Thank you for your feedback, Olympia. I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. When we bill your insurance company for your visit, we bill a rate called "usual and customary." The amount that you are responsible for paying after we bill your insurance company depends on the type of insurance you have, if you owe a deductible, if you have an out-of-pocket cost, etc. If you have any questions once your claim is process... read more
PLEASE AVOID!!! I went here over the summer - was told everything would be covered by my insurance and got a bill 5 months later for over $300!! Looks like they did not inform me correctly. Also, I got another bill in the mail for $64! I hadn't been to the clinic since my last visit. I called the billing office and they were surprised about the charge as well. They removed it immediately. If I had not called, I'm sure it would have increased, sent to collections, you know the process. The doctor who over billed be was RI... read more
The doctor based decisions to test for strep on other family members (i.e.: if your daughter minute-strep test came back negative I won't test you). Docs don't wash their hands. They use hand sanitizer pump between patients which is a little gross to me. I like the CVS one next door much better.
Business response:
Thank you for your feedback, Max. I'm very sorry that you're not happy with your visit. If you would like to discuss your concerns further, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Sincerely, Megan, Patient Services
I came here to be seen but was basically turned away because they were unable to accommodate walk ins and was told I could be seen in the morning. She said one of the other clinics was short staffed or closed or something I did not care about. She directed me to the CVS Minute Clinic next door. Best advice ever. I was seen within 5 minutes by a very nice APRN named Paula. Thorough exam and diagnosis. Now that's immediate care!
Business response:
Thank you for your feedback, Mindy. I'm so sorry to hear that you aren't happy with your experience. Please know that we take your concerns very seriously and I would like to pass your feedback on to our operations team to follow up with you. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and best time to reach you. Sincerely, Megan, Patient Services
I agree with KL . My doctor acted the same way!! Stood with his back against the furthest wall away from me. I told him my symptoms and he listened while looking like he didn't wanna be there listening to me at all. I also paid out of pocket which isn't cheap. So for the doctor to act like that i regret spending my money there when the look on his face seemed like he didn't really care. He wasn't sympathetic at all and at the end when he told me what was wrong he had an attitude with it all. Also i made an appointment to avo... read more
Business response:
Thank you for your feedback, Tamara. I'm so sorry to hear that you aren't happy with the care you received during your visit. Please know that we take your concerns very seriously. We pride ourselves on the level of care we provide our patients and I apologize that your visit did not meet these expectations. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your full name, date of your visit, and contact information? I will then pass your information on to our operations team for fol... read more
Physicians Immediate Care is a scam, do yourself a favor and stay away. I gave this place a shot because of their convenient location and because I thought I needed antibiotics and didn't want to wait until the next day to book an appointment with my regular doctor. BIG MISTAKE! The doctor at PIC didn't even perform a full physical exam to diagnose me properly. Instead she just agreed with my self diagnosis and gave me a script for antibiotics. To make matters worse my symptoms never went away so I went back after a couple ... read more
My visit was absolutely HORRIBLE!!! I went in due to Abdominal pain/ Nausea/ Vomiting. As I waited in the room for Dr. Brian Hughes to see me, I could hear him ask the assistant what was wrong before entering the room she responded abdominal pain and he responded with "UGH" and proceeded to enter the room. From the moment he walked in there was no formal greeting, as he seemed irritated and bothered with having to diagnose me, My visit was about 7 min long and all he did was check my breathing, I proceeded to tell him I... read more
Updating to 2 stars for reaching out to address our poor experience. Leaving the decision to contact them up to my husband. Depending on how it goes - I'm more than willing to give kudos where they are due. Good first step, PIC.
Business response:
Hi William, Thank you for your feedback. I'm very sorry to hear that you aren't happy with the care you received at our clinic. Our patients' satisfaction is our top priority and I'm dissappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan, Patient Services
Physicians Immediate Care has a 4.3 star rating with 1,643 reviews.
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.