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Physicians Immediate Care
- Chicago, IL
About this business
Location details
6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 4:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Do not go here, I went back in September of this year 2016 for a rash I had never had before, my friend thought it was ringworm. The doctor, Brain Hughes came into my room and the first thing he did was yawn, spoke to me for 5 minutes and just agreed it was ringworm and gave me a prescription for a powerful anti-fungal medication itraconazole. After a week the rash was not gone and I was given a referral to a dermatologist and another prescription for an anti-fungal cream. The dermatologist determined it was pityriasis ros... read more
Business response:
Thank you for your feedback. I'm very sorry that you were not happy with the medical care you received. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you.
I was not impressed by the physician's brusk nature. Granted I'm not feeling well and have a bad gag reflex but the physician just looked down my throat, did not palpate my lymph notes or glands. Was barely in the room for more than a few minutes. Clearly had not read my file since he initially prescribed amphycilin to which I am allergic. Caught later and changed. Did not ask about my blood pressure or anything else, had ZERO empathy. Not going back there again. Other staff members were polite and very pleasant.
Business response:
Thank you for your feedback, Ralph. We regret to hear that you were not satisfied by the level of care you received by one of our providers. We take patient quality of care concerns very seriously and have sent your comments to our Chief Medical Officer for review.
Dr. Brian Hughes is agressive with his patients. He was rude, extremely unprofessional and can care less about you. He came in the room and started arguing to a sick person. He was hostile and should not be in patient care. Don't bother with him.
Business response:
Thank you for providing feedback about your experience, Maureen. We are very sorry that you were not happy with your visit. We will forward your comments to our Quality and Compliance team. Again, we apologize and hope you are feeling better.
The place was clean and I was seen quickly. The problem was the doctor. Dr. Hugh (sp)? Was the most demeaning, condescending, and uncaring medical provider I have ever encountered. I won't go into detail on the comments he made but as I was lying down on the table I was holding my jacket as a bit of covering and he grabbed it, ripped it out of my hands, and threw it across the room on a chair! His comments (about a very tragic recent experience) were totally inappropriate and downright rude. He is burned out, bitter, and s... read more
Business response:
Thank you for your feedback, Amy. I'm very sorry that you were not happy with the care you received. If you are willing, I would appreciate the opportunity to speak with you about your experience. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan P. Patient Services
Attention was good. I had pain in my arm. It was the tendon. She told me X rays were not needed and prescribed pain pills. She also taught me a couple of exercises and recommended physical therapy in the future. The problem is: they charged me $360.00 for the visit. I will never go back to that place. It is a scam.
Business response:
Thank you for your feedback, Olympia. I'm sorry to hear that you aren't happy with the cost of your visit and I would like to offer some clarification as to how our billing process works. When we bill your insurance company for your visit, we bill a rate called "usual and customary." The amount that you are responsible for paying after we bill your insurance company depends on the type of insurance you have, if you owe a deductible, if you have an out-of-pocket cost, etc. If you have any questions once your claim is process... read more
PLEASE AVOID!!! I went here over the summer - was told everything would be covered by my insurance and got a bill 5 months later for over $300!! Looks like they did not inform me correctly. Also, I got another bill in the mail for $64! I hadn't been to the clinic since my last visit. I called the billing office and they were surprised about the charge as well. They removed it immediately. If I had not called, I'm sure it would have increased, sent to collections, you know the process. The doctor who over billed be was RI... read more
The doctor based decisions to test for strep on other family members (i.e.: if your daughter minute-strep test came back negative I won't test you). Docs don't wash their hands. They use hand sanitizer pump between patients which is a little gross to me. I like the CVS one next door much better.
Business response:
Thank you for your feedback, Max. I'm very sorry that you're not happy with your visit. If you would like to discuss your concerns further, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Sincerely, Megan, Patient Services
I came here to be seen but was basically turned away because they were unable to accommodate walk ins and was told I could be seen in the morning. She said one of the other clinics was short staffed or closed or something I did not care about. She directed me to the CVS Minute Clinic next door. Best advice ever. I was seen within 5 minutes by a very nice APRN named Paula. Thorough exam and diagnosis. Now that's immediate care!
Business response:
Thank you for your feedback, Mindy. I'm so sorry to hear that you aren't happy with your experience. Please know that we take your concerns very seriously and I would like to pass your feedback on to our operations team to follow up with you. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and best time to reach you. Sincerely, Megan, Patient Services
I agree with KL . My doctor acted the same way!! Stood with his back against the furthest wall away from me. I told him my symptoms and he listened while looking like he didn't wanna be there listening to me at all. I also paid out of pocket which isn't cheap. So for the doctor to act like that i regret spending my money there when the look on his face seemed like he didn't really care. He wasn't sympathetic at all and at the end when he told me what was wrong he had an attitude with it all. Also i made an appointment to avo... read more
Business response:
Thank you for your feedback, Tamara. I'm so sorry to hear that you aren't happy with the care you received during your visit. Please know that we take your concerns very seriously. We pride ourselves on the level of care we provide our patients and I apologize that your visit did not meet these expectations. If you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your full name, date of your visit, and contact information? I will then pass your information on to our operations team for fol... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 1,544 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.