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Physicians Immediate Care
- Chicago, IL
About this business
Location details
6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 4:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Well let me tell you about this shady business. I went in today for a rapid COVID test and was denied because of my insurance. Six people I know all went yesterday and had the test free of charge, without proof of insurance. I was told I had to pay 240$ out of pocket. Absolutely not. Never again with this horrible excuse of a medical care facility.
They misdiagnosed my fractured foot as a sprained ankle and called me a week later to tell me it was actually fractured and I needed a boot/crutches, after I had already spent a week thinking it was just a bad sprain. They still charged me for their services despite the awful misdiagnosis.
Absolutely terrible communication and service here. Somehow no one is ever able to tell you anything of substance, much less follow-up with you or arrive at a diagnosis. I do not understand how this place functions with such insurmountable levels of incompetence and ineptitude. After running blood and urine samples, the results of which they were not even able to contextualize in relationship to my symptoms (some feckless "technician" was utterly baffled when I asked this), they said their capacities were exhausted and tha... read more
BE READY TO WAIT AND BE OVERCHARGED. Their appointment times mean nothing. Waited for over 30 minutes past my appointment time. They require an exam for COVID testing just so they can bill you more. Shady practice. Wasted my time there. Glad I didn't waste my money. Signed up for a free rapid COVID test elsewhere. Same day. Go anywhere else
I couldn't give it a zero star so I don't have a choice but to give them one star. This was my second time visiting them and it was horrible. I'm a woman of color and I know the difference of being treated fairly. My appointment time was at 10:10 AM, when I entered in the entrance there was only 3 people and they were called to the back. At 10:20 I'm still sitting in the waiting area while three more other white people came in. The next five minutes they called all three of them to the back and I'm the only one sitting there... read more
I took my wife here because she was in crucial pain. They showed no empathy, although my wife was almost passing out from chest pain. I asked if they could see her right away because of her pain, and they wouldn't budge . They said people are here with appointments, and you're just a walk in. So people could be dying, and they would stick to their schedule. Horrible. Will never go here again. How could you see that someone is in huge pain and not care at all? We went to the ER and got service.
First off the woman at the front desk was very rude to me. I needed help uploading my documents online she acted like she was too busy to help but she wasn't. Told me my insurance wasn't accepted there when clearly over the phone they said it was. Told me I needed to go somewhere else in a really belittling tone. She basically wanted to embarrass me but I didn't give her the time of day I make more money than some basic secretary. I won't ever step foot in their facilities ever again.
0 stars for front desk/check in staff 4 stars for docs and nurses Front desk staff were cold, slow, unwelcoming, bored, inattentive, mumbling. And I was the only patient in there! I came in, they took my vitals, mumbled something about registering by text, and then I sat. And sat. And sat. Without a single word about what was going on. Were the docs busy? Was I up next? Are they waiting on my registration? Zero communication. My questions to them were met with one word answers, not even looking up from what they were doing.... read more
Business response:
Thank you very much for taking the time to write a review about your experiences at our Edgewater location, Aggie. I will make sure that our clinic manager is aware of your suggestions as well as your positive comments. We truly value such feedback as it highlights areas that we can improve upon and helps us ensure that our patients receive the highest level of care.
Worst urgent care experience I've had in chicago. I came in to get antibiotics for strep. They were not working three days later so I called and the receptionist told me I'd have to come in to be re-evaluated. I went in to the clinic and not only was I not seen by a nurse or doctor, I was told to call the clinic the next day if my symptoms still had not improved. So here I am the next day and of course the symptoms have not improved. I call the clinic and am told to come in AGAIN to make sure it really is strep (even though ... read more
Business response:
Thank you for your feedback, Rebecca. I'm very sorry to hear that you aren't happy with the care you received at our clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. If you could please email me at patientservices@visitphysicians.com with your contact information, that would be greatly appreciated.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 1,544 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.