This profile has been claimed by the business owner or representative.
Physicians Immediate Care
- Chicago, IL
About this business
Location details
6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I am a freshmen out of state college student who had the flu, the first day I came in I had a women doctor who was very friendly and helpful and prescribed me with medicine that has helped my recovery however I came in again 2 days later due to a persistent cough that prevented me from doing anything and I had Dr Hughs this day. Dr. Hughs is the most blunt and unfriendly doctor I have ever had, he lectured me about how I should go to library and study and that the cough will last 4 weeks and I will have to get over it. He di... read more
Business response:
Thank you for your feedback, Leena. I am sorry that your second visit to our Edgewater clinic was not as good as the first visit. I have passed on your comments to our clinic manager for her review. I hope you are feeling better.
My experience with setting up the appointment and the front desk staff is great and efficient. However, I've seen Dr. Hughes a couple of times and it seems his go-to prescription is over-the-counter recommendations on what you should be taking. In the past, I have let this go and have had to let the symptoms get worse, return, and then be treated appropriately. I was hesitant to visit again today because of my past experiences but was desperate for immediate care and went in. Dr. Hughes did not fail to go through the sam... read more
Business response:
We are sorry you were unhappy with your experience with one of our medical providers. We take patient service concerns seriously and I have forwarded your comments to our Quality & Compliance team for their review. Thank you for letting us know, and I hope you are feeling better, Garrett.
Doctors here should not be in practice in this locations. On 3-28 19 went there for a on job back injury.Literally I barely could stand up getting off the chair in front of DR the pain was so intense. I could not lay on the table to get get a xray and had to xray standing up.the DR told me to go back to work the next day with pretty much all restrictions besides sneezing.The next day I got another opinion from a orthopedic surgeon and he commented that DR that said that should not be in practice.He immediately gave me 3 wee... read more
Business response:
Thank you for your feedback. I'm very sorry to hear about your visit to our clinic. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
Dr. Hughes made me very uncomfortable the entire visit. He stood extremely close to me to the point that I wanted the door open. Not only was I uncomfortable, but he was condescending and spoke to me like I was a child. He was very rude and short and at one point, he interrupted me and said "stop talking you haven't told me what's wrong yet." He provided no help, refused to answer my questions, and made my visit a waste of time and money. The rest of the staff was extremely friendly, but due to my experience with Dr. Hughes,... read more
Business response:
Thank you for your feedback. We are sorry to hear that you were not happy with your experience at our Edgewater clinic. We have passed your comments to our Quality & Compliance team for their review.
Unfortunately, my first visit to the Edgewater location of Physicians Immediate Care will also be my last. I have never written a bad review in my life and am hesitant to do so, but my poor experience here urged me to write this. For some brief context, I visited one evening for an ear infection. There was no wait and the staff who checked me in were kind and welcoming, however, I was very disappointed in the lack of patience, care, or general concern shown by Dr. Hughes. He was curt and honestly seemed annoyed throughou... read more
Business response:
Thank you for your feedback, Rachel. I was happy to hear that you have spoken to our Quality and Compliance team and they will be following up on your concerns. We truly apologize for your negative experience and hope you are feeling better.
do not go here, i came in with abdominal pain and was told to undress completely for an exam from a male doctor who never introduced himself.
Business response:
I am sorry that you were not happy with the medical care you received, Hannah. We would like to discuss with you further. Could you please email me at PatientServices@VisitPhysicians.com with your contact information? Thank you.
Awful place. Does unnecessary things and makes people extremely uncomfortable. Doctor didn't explain anything they were doing and didn't allow phone use at ALL in room.
Business response:
Thank you for your feedback. We take your concerns very seriously and we would like to discuss with you. Could you please email me your name and your contact information to PatientServices@VisitPhysicians.com? Thank you, Emily, for giving us the opportunity to improve our services, we look forward to hearing from you.
Update: Got a reply to my review, as you can see they asked me to send an email. Did so last week and still haven't received a phone call. Not surprised by their lack of response. Not sure if this person Maureen K is an actual person. I feel that they post this on their negative reviews to "appear" like they are concerned and that they "take patient quality of care concerns very seriously" ...apparently not.
Business response:
Thank you for your feedback. We are very sorry to hear about your experience at our Edgewater clinic. We take patient quality of care concerns very seriously and I am sorry you did not hear back from someone from our company. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you for letting us know.
Absolutely the most terrible, degrading, condescending experience I've ever had. The doctor even called me "sweetheart" (in a demeaning way) and said "look little girl.." before he began to explain to me why he will not prescribe me medicine for a UTI before I'm about to leave the country because, quote, "my body gets them for a reason". EXCUSE ME??? Never going back, and still have the heebie jeebies from the experience.
Business response:
We are very sorry to hear of your experience, Amanda. We take patient quality of care concerns very seriously and would like to learn more about what happened. Would you please send us an email to PatientServices@VisitPhysicians.com with your full name and the date of your visit? Thank you for providing us feedback.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 1,560 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.