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Physicians Immediate Care
- Chicago, IL
About this business
Location details
6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 4:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Unfortunately, my first visit to the Edgewater location of Physicians Immediate Care will also be my last. I have never written a bad review in my life and am hesitant to do so, but my poor experience here urged me to write this. For some brief context, I visited one evening for an ear infection. There was no wait and the staff who checked me in were kind and welcoming, however, I was very disappointed in the lack of patience, care, or general concern shown by Dr. Hughes. He was curt and honestly seemed annoyed throughou... read more
Business response:
Thank you for your feedback, Rachel. I was happy to hear that you have spoken to our Quality and Compliance team and they will be following up on your concerns. We truly apologize for your negative experience and hope you are feeling better.
do not go here, i came in with abdominal pain and was told to undress completely for an exam from a male doctor who never introduced himself.
Business response:
I am sorry that you were not happy with the medical care you received, Hannah. We would like to discuss with you further. Could you please email me at PatientServices@VisitPhysicians.com with your contact information? Thank you.
Awful place. Does unnecessary things and makes people extremely uncomfortable. Doctor didn't explain anything they were doing and didn't allow phone use at ALL in room.
Business response:
Thank you for your feedback. We take your concerns very seriously and we would like to discuss with you. Could you please email me your name and your contact information to PatientServices@VisitPhysicians.com? Thank you, Emily, for giving us the opportunity to improve our services, we look forward to hearing from you.
Update: Got a reply to my review, as you can see they asked me to send an email. Did so last week and still haven't received a phone call. Not surprised by their lack of response. Not sure if this person Maureen K is an actual person. I feel that they post this on their negative reviews to "appear" like they are concerned and that they "take patient quality of care concerns very seriously" ...apparently not.
Business response:
Thank you for your feedback. We are very sorry to hear about your experience at our Edgewater clinic. We take patient quality of care concerns very seriously and I am sorry you did not hear back from someone from our company. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you for letting us know.
Absolutely the most terrible, degrading, condescending experience I've ever had. The doctor even called me "sweetheart" (in a demeaning way) and said "look little girl.." before he began to explain to me why he will not prescribe me medicine for a UTI before I'm about to leave the country because, quote, "my body gets them for a reason". EXCUSE ME??? Never going back, and still have the heebie jeebies from the experience.
Business response:
We are very sorry to hear of your experience, Amanda. We take patient quality of care concerns very seriously and would like to learn more about what happened. Would you please send us an email to PatientServices@VisitPhysicians.com with your full name and the date of your visit? Thank you for providing us feedback.
This is a clean facility, but I found the staff to be very detached. I was curious what type of medical care professionals likes to perform this type of factory based service on patients. I reasoned that it's really no different from ER doctors and staff that care for patients for a few hours and don't hear from them again. However, when I called to say that my UTI symptoms returned after the antibiotics that I was prescribed were finished I was told I would have to return for a urine culture. Why should I have to pay them ... read more
Business response:
Thank you for taking the time to provide us with your feedback, and I am sorry to hear that you are not feeling well. We are always striving to improve our patients' experience and it would be great to be able to speak with you about your visit. Could you please email me at patientservices@visitphysicians.com with your contact information?
I want to start by saying I give doctors and nurses a lot of credit. I couldn't do there job for a second and what they do is such a hard job. But, that being said if you don't know what you are doing you shouldn't be acting like you do- especially around patients. My Mom and I went there last week because she had spilled boiling water on her leg and foot. It had been two weeks and it didn't look like it was getting any better. So, when we went in they look at her burn, took her temperature. The "Doctor"- or what I would lea... read more
Business response:
Thank you for feedback. We are sorry to hear your mother had a negative experience at our clinic. Please know we take your concerns seriously; our Quality & Compliance Officer will reach out to your mother directly. We have respect for all of our patients' privacy, including your mother's, so we will not publicly address the specifics of her case on an online forum like Yelp.
Service on site was lovely, misdiagnosed per my GP, but lovely and attentive. Billing service, let the buyer beware. Sadly, while fevered and lacking oxygen, I signed paperwork allowing them to deduct whatever was left after insurance from my bank account. Apparently a notice went out stating this was happening, but since i signed that was the only approval needed. After calling, they were kind enough to reverse the balance charged to my card and set up a payment plan. Pretty efficient accounts receivable method. Sure hope m... read more
Business response:
Thank you for your review, Regina. I am glad they were able to set you up on a payment plan and hope you are feeling better.
I'm upset with them because they ran unnecessary tests. I had an over the counter urinary infection kit that came back positive. They said they'd have to run the test at the hospital (really?! I'm doubled over in pain, what's the harm in giving me antibiotics?). That test came back positive (surprise). But they had to send a culture to an outside lab?! I was charged for two insurance claims. I used to work in the medical field and know that cultures are only necessary when tests come back negative, when they need to grow mor... read more
Business response:
Thank you for your feedback. I'm very sorry that you were not happy with the medical care you received. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 1,544 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.