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Physicians Immediate Care
- Chicago, IL
About this business
Location details
6140 N. Broadway, Chicago, IL, 60660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
First off the woman at the front desk was very rude to me. I needed help uploading my documents online she acted like she was too busy to help but she wasn't. Told me my insurance wasn't accepted there when clearly over the phone they said it was. Told me I needed to go somewhere else in a really belittling tone. She basically wanted to embarrass me but I didn't give her the time of day I make more money than some basic secretary. I won't ever step foot in their facilities ever again.
0 stars for front desk/check in staff 4 stars for docs and nurses Front desk staff were cold, slow, unwelcoming, bored, inattentive, mumbling. And I was the only patient in there! I came in, they took my vitals, mumbled something about registering by text, and then I sat. And sat. And sat. Without a single word about what was going on. Were the docs busy? Was I up next? Are they waiting on my registration? Zero communication. My questions to them were met with one word answers, not even looking up from what they were doing.... read more
Business response:
Thank you very much for taking the time to write a review about your experiences at our Edgewater location, Aggie. I will make sure that our clinic manager is aware of your suggestions as well as your positive comments. We truly value such feedback as it highlights areas that we can improve upon and helps us ensure that our patients receive the highest level of care.
Worst urgent care experience I've had in chicago. I came in to get antibiotics for strep. They were not working three days later so I called and the receptionist told me I'd have to come in to be re-evaluated. I went in to the clinic and not only was I not seen by a nurse or doctor, I was told to call the clinic the next day if my symptoms still had not improved. So here I am the next day and of course the symptoms have not improved. I call the clinic and am told to come in AGAIN to make sure it really is strep (even though ... read more
Business response:
Thank you for your feedback, Rebecca. I'm very sorry to hear that you aren't happy with the care you received at our clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. If you could please email me at patientservices@visitphysicians.com with your contact information, that would be greatly appreciated.
Literally took 3 hours for them to see me and I had a broken arm. This is NOT "immediate" care. Worst experience I've ever had at the doctor.
I called to simply inquire about their services and they were short. I could just hear her struggling with all she had to be passable at patient service. Should I apologize for the burden of giving them my business? They're just going to turn away first-time patients with attitudes like that. I wouldn't trust my dollars or care here.
Business response:
I am very sorry about your experience with one of our staff members. We take patient service concerns seriously, and your comment has been forwarded to our Operations team. Thank you for letting us know.
My first visit was terrible. The service was slow, the CNA had a difficult time writing down all my medications. No privacy whatsoever. The doctor looked shabby and ungroomed.
I have been here twice, both times with bad experiences. First, I had a severe infection and the doctor prescribed penicillin. Later, after being hospitalized for this infection, the doctor told me that this treatment might have worked in the 1950s. The second time I left because it was going to be a 3.5 hour wait. Furthermore, the desk staff is always terrible, no matter who it is. I'm not sensitive or anything ing, they're just really rude.
Business response:
Thank you for your feedback. I'm sorry to hear that you are not happy with your visits to our clinic. We take your concerns very seriously and would appreciate the opportunity to speak with you. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
On a Saturday morning, I went to Physicians Immediate Care - Edgewater, I waited almost two hours to be seen, but eventually I was seen and I tested positive for Strep Throat. I went on antibiotics immediately. Four days later, I had no improvement, my throat was still swollen and it was hard to swallow. Wednesday is my only day off, so at 9 AM I called to see if I could get a stronger antibiotic, or if I should come in. I was told Dr. Brian Hughes would call me back. At 12 noon, I still had no call, I called him again. I wa... read more
Business response:
Thank you for your feedback. We take your concerns very seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I am a freshmen out of state college student who had the flu, the first day I came in I had a women doctor who was very friendly and helpful and prescribed me with medicine that has helped my recovery however I came in again 2 days later due to a persistent cough that prevented me from doing anything and I had Dr Hughs this day. Dr. Hughs is the most blunt and unfriendly doctor I have ever had, he lectured me about how I should go to library and study and that the cough will last 4 weeks and I will have to get over it. He di... read more
Business response:
Thank you for your feedback, Leena. I am sorry that your second visit to our Edgewater clinic was not as good as the first visit. I have passed on your comments to our clinic manager for her review. I hope you are feeling better.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 1,584 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.