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Physicians Immediate Care
- Chicago, IL
About this business
Location details
1702 N. Milwaukee Ave, Chicago, IL, 60647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This place is terrible. I will never go here again and would encourage anyone else to stay away. Charged for a diagnosis rather than a service, (300 for a broken finger that didn't require being reset, and they later told me was not broken after all, the doctor barely looked at it and then misread the X-ray), then they charged 165 for a flu test and prescription for antibiotics. Like other reviews have mentioned, they don't send bills and then claim you are 90 days overdue (except for the notice from the insurance company ... read more
Business response:
I'm sorry to hear that you are not happy with your visit to our clinic. We take your complaints seriously and I would appreciate the opportunity to speak with you about your experience. If you are willing, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you. Megan P. Patient Services
I've been to this location several times, and all was wonderful until the last time. We made an appointment, got a confirmation text to come in, and then waited for 90 minutes, and still didn't get seen. The excuse was that a patient came in who needed stitches, but it seems an urgent care center should plan for urgent situations that inevitably arise.
Business response:
Lauren, we are very sorry for the long wait during your visit to our Bucktown clinic. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury takes longer than expected and pushes everything back. However, we are always working to improve our wait times, and appreciate your feedback about your visit. ~ Megan P. Patient Services
I had the same experience as Olivia below. I found the doctors to be swift and efficient; the front desk confirmed they accepted my insurance and I paid my co-pay at my office visit. However when I checked my bank statement last week I saw an additional payment to Physicians Immediate Care for $177. In my spam I found an email from 'paymentservices' stating verbatim, "THIS IS NOT A BILL. We have submitted your medical claim(s) to your health insurance company. Your insurance provider has determined that you owe the amount ... read more
Fantastic doctors, incompetent billing department. I went to this office in November and had an issue with my insurance (on their end, not mine), and was ultimately charged $192 for the visit and should not have been. Physicians Immediate Care was informed by my insurance company that the claim was being reprocessed and that they would receive payment but they still went ahead and charged my card. I also received proof of payment from my insurance company in January and am still waiting to reimbursed.
Business response:
Thank you for your feedback, Olivia. Please know we take your concerns very seriously and I would like to make sure that you are reimbursed as soon as possible. If you wouldn't mind, could you please send me an email at patientservices@visitphysicians.com with your full name, date of your visit, and contact information? Once I have that information, I will contact our billing team to follow-up. Sincerely, Megan, Patient Services
I was there with severe back pain and saw Dr. Murauski on 11/09. He gave me the name of a referral and told me that he'd include the name name in my discharge papers. He did not. I called yesterday asking for the name and was told that I'd he'd (the gentleman answering the phone) would call me back with the name, but that didn't happen. I called again today and was told the same thing. When I told her (Allie, apparently) that that is what I was told yesterday, she raised her voice and yelled "I will talk to the doctor a... read more
Business response:
Hi Jeremy, Thank you for taking the time to provide feedback about your experience. I'm very sorry to hear that you are displeased with our Bucktown team. I would greatly appreciate it if you could send me an email with your contact information so that I may pass it on to our Operations team to follow-up with you. My email address is patientservices@visitphysicians.com. Sincerely, Megan, Patient Services
After reading several five star reviews in order to select going to PIC - Wicker Park, I was beyond disappointed at the service I received. So much so, this is the first negative yelp review I have written. Namely, the clinic was extremely inefficient. After signing in I was told it would be a 25-35 minute wait. After waiting 45 minutes in the lobby I was brought back to a patient room, where I was told I would need to wait an additional 20 minutes to see the physician on call. When the physician came in, he was with me ... read more
Be warned. They will charge you 5x the normal amount of a hospital or Dr.'s office. Avoid at all costs.
Any other immediate care, I would suggest going to. I went here feeling awful sore throat stuffy head fever. Saw a young male doctor, he told me to go to Walgreens for Flonase. Next day I felt even worse, I went back and saw a woman doctor. She put me on 875 mg of an anabiotic-yes I was sick! She took a culture on me and told me I would get results within 24 to 48 hours. Five days later they still had no results. I come to find out they had misplaced my sample. I was told at that time I would not be billed for anything excep... read more
Business response:
Hi Courtney, I am very sorry to hear that you aren't satisfied with your experience at our Bucktown location. I would greatly appreciate the opportunity to discuss your concerns with you further. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Sincerely, Megan, Patient Services
Please be warned about their billing practices! Even with good insurance (BCBS PPO), this company wil charge whatever card they have on file for you (credit/debit) without your knowledge or consent for the entire amount not covered by your insurance company. I was unknowingly charged almost $500 from my debit card account for a balance that my insurance company did not cover. Instead of sending a bill or providing payment options to patients, you are on the hook for all of the money at their discretion and without knowledge... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,261 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.