Physicians Immediate Care

Mindy D. 

on Yelp

8 years ago

Staff is friendly and physician was great, however whats the point of making an appointment on line when you get there and they consider you a walk in. The last 3 times I have been there, I get on line to reserve a time, then when I show up 15 minutes early like they ask you to do - you still have to wait 30-45 minutes after your reserved time to even get back to a room. They need to hire more physicians if they are this busy. They have signs all around the office that say "Avoid the line, Reserve a time" - DON'T BOTHER... read more

Zach B. 

on Yelp

8 years ago

Update time: Waited 3 business days before billing got in contact. Turns out that on top of the other failures, they did not properly enter my billing address and failed to send any bills to the correct address. I received the scanned documents I filled out when I visited and confirmed that I did, in fact, give them the correct address. Billing sent an email containing the requested billing information, but failed to properly attach the file, leaving the .pdf extension off. 

Kate W. 

on Yelp

8 years ago

BILLING ISSUES - BEWARE!! I went in with an upper respiratory infection after reviewing the pricing and making an online reservation. Their "self-pay" price listed upper respiratory infection as a Care Level 1 visit, with a self-pay price of $150. I have health insurance so I figured that they bill insurance companies the same way they bill individuals, and that my share of the bill would be no more than the "self-pay' price. Completely WRONG! I received my bill in the mail and they charged me $267 for the office vis... read more

Christy C. 

on Yelp

9 years ago

I want to let everyone know about the billing experience I had at Physician's Immediate Care facility and if at all possible to avoid this place. First off, I have a high deductible insurance plan so I must pay out of pocket until the deductible is met. Since I knew I had to pay for this visit, I called the office in advance to check how much the visit would cost and the front desk girl quoted me "anywhere from $100-$150. I told them the main reason for coming was to get a x-ray of my child's rib to make sure it was not fr... read more

Christine D. 

on Yelp

9 years ago

This place is terrible. I will never go here again and would encourage anyone else to stay away. Charged for a diagnosis rather than a service, (300 for a broken finger that didn't require being reset, and they later told me was not broken after all, the doctor barely looked at it and then misread the X-ray), then they charged 165 for a flu test and prescription for antibiotics. Like other reviews have mentioned, they don't send bills and then claim you are 90 days overdue (except for the notice from the insurance company ... read more

Lauren M. 

on Yelp

9 years ago

I've been to this location several times, and all was wonderful until the last time. We made an appointment, got a confirmation text to come in, and then waited for 90 minutes, and still didn't get seen. The excuse was that a patient came in who needed stitches, but it seems an urgent care center should plan for urgent situations that inevitably arise. 

Sam K. 

on Yelp

9 years ago

I had the same experience as Olivia below. I found the doctors to be swift and efficient; the front desk confirmed they accepted my insurance and I paid my co-pay at my office visit. However when I checked my bank statement last week I saw an additional payment to Physicians Immediate Care for $177. In my spam I found an email from 'paymentservices' stating verbatim, "THIS IS NOT A BILL. We have submitted your medical claim(s) to your health insurance company. Your insurance provider has determined that you owe the amount ... read more

Olivia M. 

on Yelp

9 years ago

Fantastic doctors, incompetent billing department. I went to this office in November and had an issue with my insurance (on their end, not mine), and was ultimately charged $192 for the visit and should not have been. Physicians Immediate Care was informed by my insurance company that the claim was being reprocessed and that they would receive payment but they still went ahead and charged my card. I also received proof of payment from my insurance company in January and am still waiting to reimbursed. 

Jeremy S. 

on Yelp

9 years ago

I was there with severe back pain and saw Dr. Murauski on 11/09. He gave me the name of a referral and told me that he'd include the name name in my discharge papers. He did not. I called yesterday asking for the name and was told that I'd he'd (the gentleman answering the phone) would call me back with the name, but that didn't happen. I called again today and was told the same thing. When I told her (Allie, apparently) that that is what I was told yesterday, she raised her voice and yelled "I will talk to the doctor a... read more