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Physicians Immediate Care

4.9
  • Frankfort, IL

About this business

WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family. With the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services. 

Location details

21035 LaGrange Rd, Frankfort, IL, 60423, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.9768 reviews
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Nicole C.'s profile image
Nicole C. 
rating
a year ago

Staff is really nice. But the wait time is LONG. Obviously you're going to wait when you go to the go to any urgent care. But online it said the wait time was 44 minutes. It's more like 2-3 hours. While waiting, it said I was next in line and all of sudden showed my visit as being complete. Even though I still haven't even been called back. After 2 hours I was called back. I waited for the doctor for an additional 15 minutes, and she was really great. So just be prepared to wait when you come. 

Melaine K.'s profile image
Melaine K. 
rating
2 years ago

First Of all, I am very confused by people being upset having to wait an an urgent care center. You have to understand that emergencies don't make appointments and it's nearly impossible to estimate how long each case will take. I went in today and saw Dr. Mitchell. I was beyond impressed with her professionalism and kindness. She was honest, straightforward and did not cut any corners. It has been a long time since I've seen a Dr be so thorough. The receptionist was very kind and trust me some of the patients in the waitin... read more

Srr 7.'s profile image
Srr 7. 
rating
2 years ago

The staff here is good, and I've had good care for myself and my family. They are never prompt however. Patients show up early with appointments and are told they're running behind, every time. I appreciate a caring dr, but timely care would be appreciated. 

Meghan D.'s profile image
Meghan D. 
rating
4 years ago

Very clear directions on setting up appointment and what to do prior to the appointment. The wait time once I checked in was VERY long so be prepared if it happens. Once they were ready for me the staff was friendly and made sure I felt safe comfortable during the test. 

Tatiana M.'s profile image
Tatiana M. 
rating
4 years ago

I had to visit this location for a simple work physical. But, I must say the staff was courteous. The reception staff were welcoming & friendly. The nurses and doctor are well-trained in patient care. The patient exam rooms are clean. 

Business response:

I'm glad to hear that you are pleased with your visit, Tatiana! We really appreciate you taking the time to write such a nice review. 

Susan M.'s profile image
Susan M. 
rating
5 years ago

My husband had an urgent situation looked at. Being only 5 minutes away, and having already seen Dr. Mitchell and staff on a different occasion for myself, I did not hesitate to take him there. If you don't feel in good hands when you meet Dr. Mitchell, I wouldn't know why. In addition, every single staff member there is excellent. Hats off for a great outcome due to Dr. Mitchell and staff. 

Kim B.'s profile image
Kim B. 
rating
5 years ago

We (unfortunately) had an urgent situation to deal with when my 4 year old slipped and fell while playing with her sisters. She landed on a the corner of the crown molding of a support beam in our home and it was obvious that she needed stitches. We called Silver Cross and they had a 3+ hour wait - not an option for a 4 year old. We decided to go to Physician's and I'm so glad we did. We were seen within minutes of arriving. The entire staff made the process quick and calm. They were overly accommodating to my entire family-... read more

Karin J D.'s profile image
Karin J D. 
rating
7 years ago

Went last night to get shortness of breath, pain in chest, and suspected sinus infection checked out. I have a history of lung issues such as asthma and bronchitis and since we're new to the area we considered going to the emergency room but thought we would try the urgent care because it was closer. I'm glad we went there. The staff was friendly and made me feel comfortable. I was very surprised to find out they actually have an x-ray machine on site. I didn't think urgent cares had those. Dr. Hopkins was very friendly, ve... read more

Don E.'s profile image
Don E. 
rating
7 years ago

Went here yesterday morning. Felt like crap.... Great experience. The PA, Michelle, was great. Checked me out, explained everything, gave me some medications and sent me on my way. Four hours after I left I was feeling much better, and feeling well enough today to head out for the free Veterans Day meal at Texas Roadhouse... Michelle was friendly, patient and thorough. If she was available I'd ask her to be my primary care physician... 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 4.9 star rating with 768 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.