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Physicians Immediate Care
- Frankfort, IL
About this business
Location details
21035 LaGrange Rd, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The Doctors are great- WHEN you finally get to see them. The African American receptionists do not acknowledge people when they walk in. When arriving early for an appointment, I was told they were running behind. I asked if we should leave and come back in an hour. She stated no- wait in your car. SOooo, we sat in the car for an hour and 45 minutes. It makes no sense!!
Very bad service lazy staff the African American lady who admits patients is very rude disrespectful very aggressive I came in with my wife on Saturday Aug 15 around 3PM the door was closed she was holding a clip board she pointing to the ground signaling to come to that direction didn't a say a word except co pay when I went inside the same lady asked me for my insurance when I was looking for my insurance she said stop stop I will find it like talking to a little kid stay a way from that clinc at any cost.
Business response:
I am very sorry that you are not satisfied with the level of customer service provided by one of our staff members, John. We take patient service concerns very seriously and I will make sure that our clinic manager is aware of what occurred.
The registration desk charged me 150$ copay even though my card said 50$. The NP wreaked of cigarette smoke. Even though I tested positive for the flu, she wouldn't give me Tamiflu or cough medicine with codeine... "because they wouldn't help". My symptoms were present for less than 24 hours so I was a good candidate. And...she never washed her hands or used hand sanitizer in front of me.
Business response:
Thank you for your feedback. I'm very sorry that you were not happy with your visit to our Frankfort clinic. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
This place always provides relatively quick and effective service. The issue with them is inaccurate billing. I had the unfortunate luck of taking my 2 daughters to this place approximately 3 weeks apart for the same sports injury. The first visit cost $17.25 after insurance and the second visit cost $283.06 after insurance. For the second visit I didn't even receive a bill. I noticed the charge on my credit card statement. After 20 minutes on the phone with the billing department (most of it consisted of the lady telling m... read more
Business response:
Thank you for your feedback, Greg. I apologize for the billing error, and the inconvenience it caused you. I have forwarded your comments to our billing manager for her information.
Wonderful nurses, however the doctors and physician assistants are awful. I took my daughter here once and visited again for myself. I will never return because of how extremely horrible the bedside manner is of these people.
Physicians Immediate Care does not live up to their name. Not only was there at least a two hour wait, no appointments were available, the not so friendly receptionist informed me that if I signed in, I had to stay in the facility until I was seen by a physician. Faced with being trapped in their facility for at least two hours, I chose to make my first visit, my last. Steve Coulter Frankfort, Il.
Business response:
Steven, we are very sorry for the long wait time during your visit to our Frankfort clinic. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury takes longer than expected and pushes everything back. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager.
Extremely rude physician. We moved from the city and have seen many doctors in our lifetime, but this one was very poor. Horrible bedside manner toward children. Wish I could say this place is good in a pinch, but we will be driving to the New Lenox location if we need immediate care again. Very clean facility though!
Horrible experience. The wait time was almost an hour and a half with one person being seen in front of me. The doctor was not only rude but misdiagnosed me as well and had a ton of tests run. When they followed up I suggested a couple things I had researched on my own based on how I was feeling and she basically told me I didn't know what I was taking about. I called back to see if they would call in an antibiotic because an OTC was helping and they refused. I went back and forth for a couple of minutes to no avail. D... read more
Business response:
Thank you for taking the time to provide feedback about your experience at our Frankfort clinic. I am sorry to hear that you are not satisfied with the level of care you received. We take patient service concerns very seriously and we would greatly appreciate the opportunity to discuss this with you in more detail. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you again, Megan P. Patient Services
I called at 7:58 I understand they close at 8 but said I'd be there at 8:01 with my two year old and asked if they'd keep the door open. The lady at the front said we won't lock it I get there and I could see the lady behind the curtain right after she locked the door in front of me! I understand closing on time and wanting to go home but don't tell me 3 min before you will stay open! RUDE service and this isn't the first time at this location. I will definitely not ever go back to this location after tonight nor would I rec... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 997 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.