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Physicians Immediate Care
- Frankfort, IL
About this business
Location details
21035 LaGrange Rd, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
It's crazy I am writing 2 reviews for the same company but in different locations (I did not realize this was the same company when I was searching on google for another urgent care nearby). I visited this urgent care first. I called before I left and the customer service stated they closed at 8:00 pm and as long as I was there by 8:00 I would be seen. I arrived at this location at 7:15 pm on 8/8/2022. I walked in and an older lady wearing a red shirt said we are not taking any more patients. I stated I called and they sa... read more
Very poor customer service. I went in for a drug screening for my job and the lady at the front desk was very very rude and sarcastic. She then passed me off to another lady who had me forward the email of approval from my job to her. All she did was print out the email and said I was supposed to call my job the Friday before which I did and when I tried pointing something out that she missed from the email she didn't even look and then snapped on me in front of the other patients. I felt so embarrassed and just walked out b... read more
The Doctors are great- WHEN you finally get to see them. The African American receptionists do not acknowledge people when they walk in. When arriving early for an appointment, I was told they were running behind. I asked if we should leave and come back in an hour. She stated no- wait in your car. SOooo, we sat in the car for an hour and 45 minutes. It makes no sense!!
Very bad service lazy staff the African American lady who admits patients is very rude disrespectful very aggressive I came in with my wife on Saturday Aug 15 around 3PM the door was closed she was holding a clip board she pointing to the ground signaling to come to that direction didn't a say a word except co pay when I went inside the same lady asked me for my insurance when I was looking for my insurance she said stop stop I will find it like talking to a little kid stay a way from that clinc at any cost.
Business response:
I am very sorry that you are not satisfied with the level of customer service provided by one of our staff members, John. We take patient service concerns very seriously and I will make sure that our clinic manager is aware of what occurred.
The registration desk charged me 150$ copay even though my card said 50$. The NP wreaked of cigarette smoke. Even though I tested positive for the flu, she wouldn't give me Tamiflu or cough medicine with codeine... "because they wouldn't help". My symptoms were present for less than 24 hours so I was a good candidate. And...she never washed her hands or used hand sanitizer in front of me.
Business response:
Thank you for your feedback. I'm very sorry that you were not happy with your visit to our Frankfort clinic. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
This place always provides relatively quick and effective service. The issue with them is inaccurate billing. I had the unfortunate luck of taking my 2 daughters to this place approximately 3 weeks apart for the same sports injury. The first visit cost $17.25 after insurance and the second visit cost $283.06 after insurance. For the second visit I didn't even receive a bill. I noticed the charge on my credit card statement. After 20 minutes on the phone with the billing department (most of it consisted of the lady telling m... read more
Business response:
Thank you for your feedback, Greg. I apologize for the billing error, and the inconvenience it caused you. I have forwarded your comments to our billing manager for her information.
Wonderful nurses, however the doctors and physician assistants are awful. I took my daughter here once and visited again for myself. I will never return because of how extremely horrible the bedside manner is of these people.
Physicians Immediate Care does not live up to their name. Not only was there at least a two hour wait, no appointments were available, the not so friendly receptionist informed me that if I signed in, I had to stay in the facility until I was seen by a physician. Faced with being trapped in their facility for at least two hours, I chose to make my first visit, my last. Steve Coulter Frankfort, Il.
Business response:
Steven, we are very sorry for the long wait time during your visit to our Frankfort clinic. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury takes longer than expected and pushes everything back. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager.
Extremely rude physician. We moved from the city and have seen many doctors in our lifetime, but this one was very poor. Horrible bedside manner toward children. Wish I could say this place is good in a pinch, but we will be driving to the New Lenox location if we need immediate care again. Very clean facility though!
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,014 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.