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Physicians Immediate Care
- Elgin, IL
About this business
Location details
2490 Bushwood Drive, Elgin, IL, 60124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This is my husband's 3rd visit here. He received care for bronchitis and after meds he still was not well. Called for another appointment and was given one at 4. They said we could arrive earlier which we did. Name was on the patient board and finally made it #1 and then it disappeared and he was never called. We asked twice and they said it was not there and this was after one hour. Couldn't explain why or how. At 4:20 they finally called him after we complained again. Other walk-ins were seen and had left. Also a... read more
Business response:
Thank you for your feedback on your husband's visit, Joy. I have passed your comments to our clinic manager for her review.
I had a scheduled appointment and still didn't see a Dr. after over an hour of waiting. There was no one else in the waiting room so it did not appear to be busy. I was placed and left in the treatment room with no communication. I wouldn't know about the quality of treatment since I walked out in frustration. A patient's time is just as valuable as the Doctor's time. Realize that patients likely have to take time off of work to accommodate the Doctor's schedule. Always treat your patients with respect & communicate w... read more
Business response:
Thank you for your feedback, however, our Elgin clinic is not located on Pepper Road. Is it possible you left this review for another business?
This place is a joke!!! Showed up for an "appointment" for a physical and the receptionist told me I had to wait an hour and a half. I said for an appointment? She said "oh sorry thats for walk-in". Well then I still wait over an hour to be seen. Once seen, staff was decent. Beware of long wait times and rude receptionist.
The wait time is inexcusable. I had an appointment scheduled for 10am. I waited over an hour to be seen. It was for a pre-employment physical and drug test. Why have a scheduled appointment if you have to wait over an hour anyway? Avoid at all cost!!!
Business response:
We are sorry about your wait, Brad. We do try to get all our patients seen and treated as quickly as possible, but sometimes we fall behind. We appreciate your feedback.
I have been to this place several times. The only thing good about it is that it's close to my house. THEY ARE EXTREMELY SLOW. No matter the day. Walk in or appt you will wait 2+ hours to see a doctor. It's ridiculous.
Business response:
I am very sorry to hear about your long wait-time. We strive to see patients as quickly as possible, but we do fall behind occasionally, especially during this busy flu season. I have forwarded your comments to our clinic manager for her review. Thank you for providing feedback.
Unacceptable wait time given the number of other ppl waiting. Poor care, they do not verify information and since they input it incorrectly this caused issues with picking up RX. Front end staff are rude and do not belong in a patient care setting. Save yourself time and frustration, go to any of the other area facilities that are likely much better!
Business response:
Thank you for your feedback, Deanne. We are sorry about your wait and the mix-up with your prescription, and understand why it left you feeling frustrated. If you would like to discuss your concerns further, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you.
I was required to go here for a Pre-Employment Test. I have been working and training in the Medical field since 1984 and so yes, I do know how well or how poor the non-clinical staff are at their jobs. I was treated very badly by two females at the front desk. They were curt immediately, they were unprofessional, rude and explained nothing. I had to keep asking what they wanted me to do, sit down, stand at the reception area, etc. This only made them more rude and unprofessional, and sarcastic at one point. If these two fe... read more
First visit was fine. A serviceable job was done. Scheduled a second visit for. A week later. Was treated like a walk-in. 40 minute wait. Glad I scheduled so I could plan my day. A complete disappointment.
Business response:
I am very sorry to hear about your long wait-time. We strive to see patients as quickly as possible, but the medical staff will take patients first if their medical needs require immediate attention. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager. Thank you for providing feedback. ~ Megan P. Patient Services
Wait time ridiculous. Said they had a trauma patient which I get is important. Said it would be a little wait. That was over an hour ago. Ridiculous. . Would think if they have a patient in that much trauma they would have sent that person to the ER. Receptionist said the trauma patient was in there for over two hours. What a joke. Don't go unless you have to.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,588 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.