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2490 Bushwood Drive, Elgin, IL, 60124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
These people are horrid! They wanted $400 to tell me to go across the street to the emergency room! Then they didn't want to wait for Medicare to pay them, but wanted me topay them. Very dishonest! Ted K.
Business response:
We understand billing issues can be frustrating and want to make this right, Ted. Please email us at billing@wellnow.com with the patient’s name, date of birth, visit date, and location so we can help.
This is not really an urgent care so don't get confused. There's a lot of stuff that they can't do, and they can't really even tell you where to go get it. All they know is what they can't do. So if you need something done that they can't do they won't be able to tell you where to go. It's probably a good idea to stay away. At least this is my experience. Now Brook wants me to send them an email with my D.O.B., name and when I visited. lol she obviously can't even read! I wasn't even accepted! She turned me away at the door ... read more
Business response:
Thank you for sharing your feedback, Max. We never want our patients to have a challenging experience. Please email wecare@wellnow.com with the patient’s name, date of birth, visit date, and location so we can help make this right.
This place sucks. Paid $175 just to be seen and then they charge me another $200 without consent and I don't even know what for?? I didn't even get any type of help for the issue I was dealing with. Had to go see another doctor who actually helped me. WILL never go back. Horrible.
Business response:
Hi Briana, thank you for sharing your experience. We want to look into this for you. Please reach out to us at billing@wellnow.com so we can sort this out.
I am extremely disappointed with the level of care I received during my recent visit. The doctor did not introduce himself and did not verify my identity before providing care, which made me feel uncomfortable and concerned about patient safety. Additionally, I waited an hour and a half just to be placed in a room, and then another 30-45 minutes before the doctor came in. This excessive wait time was unacceptable, especially since I scheduled this appointment in advance. I also had a prior appointment and was told at check... read more
Business response:
We appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you. -The Customer Service Team
Could hear the staff talking through the door about how the doctor didn't want to see me. She came in incredibly dismissive. A few days later I'm worse and received no take home care suggestions. She almost called in antibiotics but changed her mind. Don't go here, it sucks. Front desk was complaining about needing vacations while I was waiting too.
Business response:
Hi Frankie, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I was here last year. MD obtained cultures due to my symptoms. I got my results from the culture via email from their lab company. I had to call them to discuss the results, no one called me. when I did speak with the provider who saw me, she refused to prescribe treatment for my first ever HSV-1 outbreak. I was in so much pain. I had sores everywhere. I told the provider this and she continued to refuse to send any acyclovir or valcyclovir or any treatment at all. told me to find a gynecologist to follow up with. the ea... read more
Business response:
Hi Pamela, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
They double charged on my husband's credit card and it took a few months to get refund. So glad I filed a complaint with BBB.
Business response:
We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out! -The Customer Service Team
This is the worst clinic I have ever been to. Instead of getting help, my condition felt worse from the stress of waiting. I waited almost two hours, and during that time another patient who arrived after me was called in first. When I asked the receptionist about it, I was told that the other patient's case was "faster." That explanation felt unfair and dismissive. I came here expecting care and support, but left feeling ignored and frustrated. Very disappointing experience.
Business response:
We're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Waited over two hours to be seen. They bring you in the back almost immediately so that they can say they saw you. Did a throat swap and sent me back to the waiting room for an hour. Called me into the room only to wait another hour. My throat is killing me, and I have had a hard time eating. She told me to take Tylenol and sent me on my way. I should have listened to all the bad reviews. I will never go here again.
Business response:
Hi Karen, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you. -The Customer Service Team
Physicians Immediate Care has a 4 star rating with 1,667 reviews.
Physicians Immediate Care is open now. It will close at 8:00 p.m.