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Physicians Immediate Care
- Elgin, IL
About this business
Location details
2490 Bushwood Drive, Elgin, IL, 60124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I would also give less than a 1-star rating if I could. I received an invoice for services rendered to my grandson after his insurance paid its contracted amount. The invoice was for the balance that the insurance did not pay. I have no copay - insurance is Medicare. I spoke with a billing representative who advised me that I was responsible for the balance. Under the Federal No Surprises Act, they are NOT allowed to do this. When trying to speak with a supervisor, the "supervisor" is always on the other line and will hav... read more
Business response:
We’re sorry for any billing concerns, Christina. Please email us at wecare@wellnow.com, and we’ll be happy to assist! -The Customer Service Team
Not military friendly at all!!!!! This is the worst experience I have ever had! First I was told they take tricare west insurance by the front desk and kept asking to make sure and they said yes they do. Not only was Nothing done to help my family as we all went in sick but they do NOT take tricare west insurance! So not only did we have to wait to see our pcp for real help but I'm now stuck with a large bill for all of my family for nothing. Every time I have called for help with these bills they just give me the run aroun... read more
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
These people are just a scam... came in yesterday for a basic drug test and waited about 2 hours expressing that I couldn't use the bathroom and I was told I couldn't drink water basically (8oz for every 45 min) but today there are water bottles laid out for people to just grab... that's utter bs. After 2 hours I gave up and just left, even after they said if I left it would be considered a refusal. Came back today and waited another hour about while other people sitting in here waiting about 2 hours... just horrible service... read more
Business response:
Maddy, we're really sorry to hear about this. Please reach out to us at wecare@wellnow.com so we can look into it! -The Customer Service Team
I would give less than 1 star if I could. I came in and asked them to test me for Strep but they insisted that they would test me for Covid and Influenza instead. One they saw that I was tested positive for influenza they said that I have a virus not a bacteria. Prescribed me Tamiflu and sent me away. Turns out Tamiflu is the worst medicine you can have for any illness with very bad side effects. To this day I am suffering because I have Strep throat bacteria. Do not go to this place if you value your health and life. I hop... read more
Business response:
Hi Azizbek, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you. -The Customer Service Team
Went to this location after scheduling an appointment. They told me there were 11 people in front of my son and that they would be closed before they got to him. I informed them that I just wanted a simple strep test as my son had a temperature of 104.6 and while I could get it a bit lower with fever reducers it would only lower it a degree or two and the medication would wear off after just a few hours and it would spike back up. She said well if it's that high you need to go to ER. I informed her that it was not advised by... read more
Business response:
Hi Amber. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
They will lie to you. Waste your time and money. I was given a fast pass but when I went to use it for xray they made me pay again. I only had to come back because their machine was broken and they didn't have a technician in even though they made me wait an hour before telling me.
Why take appointment times if you aren't actually going to see patients at those times? My appointment was for 11:30am. I arrived around 5 minutes early. I was taken back to a room about and hour later, then the doctor finally came to see me at 1:32pm - TWO HOURS LATER - and was out of the room by 1:34pm. What on earth?! I waited two hours to be seen for two minutes?!?! How is their wait possibly this long if the doctor barely gives patients the time of day. This level of care is ridiculous! For context I came in with a m... read more
Overall the staff seems really unorganized, upon my entry there was two different people there to fill out paperwork that was missed during their first visit. After, hopefully, filling out all my paperwork and sat down. Maybe 20 minutes later I get a phone call saying that they are ready for me to come back. I'm in the waiting room, so in confusion, I walk up to the front desk and told the receptionist that they called me to go back there. After walking through the door, I was not greeted, and told to go to room 2. Then afte... read more
Im not giving any stars. my appointment was at 10:19 I checked in on my mobile and Its now 10:40 and I'm watching walk-ins who came here AFTER me get called back BEFORE me.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,602 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.