Physicians Immediate Care

3.8

Aurora, IL

About this business

Healthcare Urgent Care

Location details

2853 Kirk Rd, Aurora, IL, 60502, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 2:00 p.m.
Sun	08:00 a.m. to 2:00 p.m.

3.81,209 reviews

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Susan J.

9 years ago

Just not friendly or professional. Feel more like an annoyance than anything. Would never come again.

Business response:

I am sorry to hear that you were not happy with your visit. Could you email me at patientservices@VisitPhysicians.com with your contact information? I would be interested in getting some more details.

Paula F.

9 years ago

I would not recommend this business. I have asked my company to re-consider using this business for our medical needs. The ladies at the front desk do not want to work and look for any reason to turn people away. They do not take customers without appointments in the order they arrive. If you speak Spanish you will get seen immediately. The environment is very hostile and unfriendly. The receptionists are too stupid to realize without customers they will not have a job. Stay away from this place.

Business response:

Thank you for your feedback, Paula. I am sorry to hear that you are not satisfied with the level of customer service provided by our staff members. We take patient service concerns very seriously and would greatly appreciate the opportunity to discuss this with you in more detail. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Again, we apologize for any inconvenience.

Curtis B.

9 years ago

They refused to see me because I didn't have my insurance card with me. Don't bother with this place.

Barbara S.

9 years ago

I had an appt back in TX for a cortisone shot in my shoulder scheduled for today because I have inflammation from a calcium deposit. I made a very unplanned trip to Chicago. I really needed the shot so looked for an immediate care center in my daughter's area, in my insurance plan, found this place. I had the my xray diagnosis sent to me so I could give it to them so they could see what the issue was. I had to make an appt with a dr who would give me a cortisone shot, drove there, filled out their paperwork to be told the dr... read more

Business response:

Thank you for your feedback, Barbara. I'm so sorry to hear that you aren't happy with your experience. Please know that we take your concerns very seriously and I would like to pass your feedback on to our Quality and Compliance team to follow up with you. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and best time to reach you. Sincerely, Megan, Patient Services

Robin G.

9 years ago

Everyone seems very nice, but I have never been here less than several hours. Lots of waiting...waiting...waiting. I was sent here for a work related injury, but I wouldn't choose to come back.

Stacey W.

11 years ago

So I woke up around 5:30 Sunday morning with a killer ear ache (I have a medical history riddled with ear-related issues), and knew I needed to go see a doctor pronto. I looked up doctor's offices open on a Sunday and still covered by my insurance, and came across this location. It was on my way home, and I could make an online appointment - perfect for the mothers day deadline I was on. The facility was clean and the staff were all friendly. I get in a room and see a doctor within 10 minutes, which is virtually unheard of i... read more

Erin M.

11 years ago

Went to Physicians Immediate Care in Aurora - told the doctor (after being on antibiotics for 3 days) that my symptoms were worse. She did nothing, said I was fine. I ended up in the hospital 3 days later. Don't waste your time or money or risk your health - go somewhere else!!