This profile has been claimed by the business owner or representative.
2853 Kirk Rd, Aurora, IL, 60502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Scheduled appointment with me for 1:15. Called me at 130 to take my credit card info. Left me in the parking lot with NO UPDATES for 2 1/2 hours. Not a call, no text, nothing. They spent a lot of money on the process and tech to get me here and take my money but must have run out before they could invest in actually providing service.
I have been to this location a few times for work related blood draws and physicals. First off, do not come here if you are in a time crunch, you'll wait up to 1 hour for a blood draw. If you are coming here to get a pre-employee physical, you'll be here a minimum of 2.5 hours. The front desk staff are unable to tell you how long the approximate wait is. They do triage here; but surprisingly, they do not have a separate space for routine things like I mentioned above, work physicals and blood draws... everyone is triaged... read more
Zero stars. Even for a time like Covid, this is the worst urgent care I have ever been to. Unorganized and overpromised and under delievered. If you wanna see why the Health care system sucks in the US please visit this immediate care.
Business response:
Thank you for your review, Catherine. I'm so sorry to hear you are dissatisfied with your experience at our clinic. This is not how we want our patients to feel after visiting us, and we apologize for the negative experience.
I came here because I had an ear infection and Brian Minardi prescribe some ear drops to clear it up. After using the ear drops I didn't have any improvement so I reached out to the office. I was instructed that I need to follow up with a real doctor and that they could do nothing more for me. Don't waste your time or money with this place. It was a total waste of $165 for the visit and $20 for the medicine that did not help. Just go see a real doctor!
Business response:
Thank you for your feedback. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns seriously and would appreciate the opportunity to speak with you about your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information.
I visited this site for a DOT exam including drug/ alcohol screening. You can walk in without an appointment but be prepared to wait over an hour. I be had many dot exams pre employment and recertifications . I've had a hernia exam every time but this time was different . First of all the hernia exams are for the most part unnecessary. But this time at the second like an after thought the Examiner opens the office door , tell me to hold on and comes back with a young lady. I told him I didn't want her in the room during my e... read more
My husband went in with sob and dizziness. He had almost blacked out earlier in the day. Well it was July 4th about 330 pm and my guess is they wanted to close. Even though he had a history of cardiac issues they told him it was probably heat stroke and to go home. If no better by morning see your Dr or the Er. No ekg or blood test which would have shown a heart attack. I contacted them after he ended up in the Er and not only did they still bill my insurance but after saying they would contact me never bothered. Terrible s... read more
Business response:
Thank you for your feedback, Linda. I am very sorry to hear about your husband's experience at one of our clinics, and I would like to get our Quality & Compliance team involved. Could you please email me at PatientServices@VisitPhysicians.com with your husband's name and contact information? I will be watching for your email to make sure you receive the follow-up you deserve.
I took my sister here because she was experiencing pretty sever chest pains and we were turned away because she did not have her insurance card with her. When we said she had a picture of her new card the front desk staff said since you're a new patient we can not admit you with out your insurance card you'll have to go home and get it. I couldn't believe they could turn away some one who is having trouble breathing because of paperwork.
Business response:
I'm so sorry to hear about your recent experience at our Aurora clinic. Our protocol for emergency situations, such as you described, is to call 911 and transport the patient to the nearest emergency room. We take your feedback very seriously and wondered if we could speak with your sister to discuss her experience. Could you ask her to email me at patientservices@visitphysicians.com with your contact information and the best time to reach her?
Come in for a TB test (with appointment). Wait 35 minutes. Get taken back to room-- nurse starts taking my vitals. I remind her that I'm here for a TB. She complained about lack of communication among staff, as she wasn't aware I was there to receive a TB. Come back 2 days later to have my TB test read. Takes 30 minutes to get called back to a room for the nurse to look at my arm and write down the results. Needless to say, this facility is lacking professionalism and timeliness. Will not be going back.
Business response:
Kelsey, I'm very sorry that you were not happy with your visit. I have forwarded your comments to the clinic manager for her to review the process for non-provider visits with the staff. Thank you.
Absolutely one of the worst establishments I've ever been too. First of all I called in to make sure there wasn't a wait as I was in a time crunch to get home and have dinner ready. I was lied too and told no wait then arrived to be to told to sit down I'd be up shortly. 45 minutes later I finally get seated and get told in an almost scripted voice "Sorry about the wait, the doctor with be right with you." Then the doctor comes in and takes his sweet time. I've been here since 3pm it is now 5pm. It should be called "Physicia... read more
Business response:
We are very sorry for the long wait during your visit to our Aurora clinic, Adam. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury takes longer than expected and pushes everything back. However, we are always working to improve our wait times, and appreciate your patience and feedback about your visit.
Physicians Immediate Care has a 3.8 star rating with 1,209 reviews.
Physicians Immediate Care is closed now. It will open at 8:00 a.m.