Pine Creek Care Center

Kev G. 

on Yelp

6 years ago

From neglect to retaliation! This place is horrible! Excuse after excuse for the poor care. Staff spends too much time on their cell phones on personal calls than caring for the people paying to stay there. Talking to the director is a waste of time. He acknowledges problems but does nothing to resolve the issues. DO NOT SEND YOUR LOVED ONE HERE! 

Katarina A. 

on Yelp

7 years ago

My grandfather came here post op rehabilitation after suffering a fall that resulted in him breaking both his hip and his wrist, I cannot stress enough how much I would discourage you to stay away from this place. My grandfather was expected a full recovery but this place is the reason he stopped fighting to live. They put him in a room with a roommate who would keep it dark all the time. The TV was kept blasting at all hours of the day making it impossible for my grandfather to rest and his roommate kept the curtain drawn a... read more

Christine E. 

on Yelp

7 years ago

If you have a loved one who might require a longer stay or someone that might need more assistance PLEASE stay somewhere else. My 92 year old mother stayed at Pine Creek for 4 weeks and I was there daily to see the goings on. During her stay, an older male CNA was assigned to her room. Instead of using the toilet, he wanted her to poop in her bed. She was in a wheelchair next to the bathroom and I was there to witness this. He was actually putting her back in her bed and said it was easier! He was very rough with moving... read more

Leeroy K. 

on Yelp

7 years ago

Nursing staff 6 out of 5 stars! Social Services 0 out of 5 stars. The director is big title, small brain cells, and a machismo attitude. Other staff 5 out of 5 stars. 

Lily T. 

on Yelp

8 years ago

This facility seems to be significantly understaffed and I ended up feeling sorry for most of the staff there, but felt more sorry for my 91 year old mother who was there for 5 weeks for 'wound care' after an operation in a local hospital discharged her to a rehabilitation facility. We were given a few options, and Pine Creek seemed to have the "least worst reviews", which is obviously an unfortunate way to have to make a choice. They kept her in the facility until the very day her expenses were no longer going to be paid ... read more

Audrey H. 

on Yelp

8 years ago

I was in this facility in December for rehab of a fractures femur, the PT and OT staff were good and caring. Now for the rest of the stay, if you Love someone, go and visit a place after 11:00 PM at night, it becomes a place from Hell! Call lights are ignored, I mean for 20to 30 minutes, nothing! I called the outside number to get help for 2 of my roommates, they were past the 30 min waiting time, one had her oxygen shut off & person responding asked why she shut it off! She could not get out of bed!, finally after 3rd ... read more

Lucy C. 

on Yelp

8 years ago

My mother was transferred there after complications from a kidney transplant at UC DAVIS. They put it an infected kidney and she went into septic shock. She became very ill and they obligated us to put her in a rehab before going home. We felt aweful having to put a loved one in a rehab however they spoke very highly of this facility and we finally agreed to it. They said it was one of the best. This was the worst thing we could have done! Their website shows a very luxurious place, however once my mother was admitted there ... read more

Dede G. 

on Yelp

9 years ago

I cannot discourage you with any more passion - DO NOT allow a loved one to be admitted here!!! Research the facility yourself in more ways than just Yelp. Look http://hfcis.cdph.ca.gov/longtermcare/details/Complaint.aspx?fac=030000560 This is the State agency that IF people know they can file a complaint, they do it here. Last year, they averaged just over one a month. My personal experience with the administration and so called "social workers" was horrible. As a person who has a degree in psychology and works daily with ... read more

Kristine H. 

on Yelp

9 years ago

My mother in-law came to the facility to do 2 weeks of post-op rehabilitation. The instructions for post operative care were not followed, not even closely. There was very little physical therapy, ice was not applied as prescribed by the doctor, the majority of the staff did not know how to use the equipment she required and the wait time for pain medication was often extensive. She was not up walking for the amount of time that was prescribed either. When we left two medications that should have been available to take ho... read more