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PM Pediatric Urgent Care
- Urgent Care
- Tustin, CA
About this business
Location details
14971 Holt Ave, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I found this office on my maps and from the time we walked in, we were warmly greeted by Angel. The registration and check in process was swift and seamless. Billing was transparent and the amount we paid with our insurance card, was fair and reasonable. We were quickly seen. The Physician’s Assistant was super sweet and she too was swift with lovely bed side manner for my son. The Nurse Practitioner, Tawny was AMAZING! She diagnosed and treated my son. Her care and concern as well as how she took the time to explain was tru... read more
Business response:
Hello Levi. At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
I took my 6 year old daughter to be seen for UTI symptoms after swimming at legoland water park. Given her history of easily getting UTI, I informed Dr. M Pierce about her history with UTl's, her current symptoms of fever 102.5, chills, poor appetite, frequent urination, and no signs/symptoms of upper respiratory infection. Dr. M Pierce refused to prescribe her antibiotics for her UTI given her urine test came back positive with leukocytes and protein. Dr. M Pierce insisted she had strep throat and wanted to do a culture to ... read more
The medical assistant could have been a bit more jovial, especially when he is caring for the pediatrician population. He did not even smile and did not engage with our family in small talk. I understand that everything has to be done in a timely fashion. However, there were no other patients besides one, perhaps. The place was practically empty. So I doubt it was because he was in a rush, even if he was, he could have still been a bit more friendly. Besides that the provider that took care of my child was But was clear and... read more
Business response:
Sorry for any inconvenience you experienced during your visit. We will address the lack of friendliness from our medical assistant and ensure better communication in the future. Thank you for your feedback.
Brought my son to the location in Tustin Ca for a cut to his chin. The doctor gave him three stitches and within two hours of returning home the stitches were coming out. Brought him back to urgent care and the same doctor said he couldn’t stitch the wound again. By the next morning the stitches had completely fallen out. Horrible job.
Business response:
Hello Matthew, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Front Office was very friendly. We were escorted into an exam room by radiology technician, which was very nice. The MD walked in and left in literally less than 1 minute. I don't even think they took my sons temperature. I told him symptoms, he asked him one question, looked inside his ears, throat and thats it. Didn't listen to his heart lungs nothing. Poor treatment from MD's.
Business response:
Hello Alejandro, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.6 star rating with 522 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 9:00 a.m.