This profile has been claimed by the business owner or representative.
PM Pediatric Urgent Care
- Urgent Care
- Springfield, PA
About this business
Location details
527 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Wait wasn’t too long, about an hour. Front desk women were ok not too much customer service. Doctor spoke extremely fast and we felt rushed and it wasn’t fully explained about what my child had.
Business response:
Hello Jalen, Thank you for your feedback. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we strive to provide excellent customer service and clear communication to all our patients and families. Your review will be shared with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope that your child ... read more
I came in with my daughter who had a sore throat for about three days , the doctors tried to immediately rub it off as gerd which was very odd to me to try and blow out concerns off as gerd and go home and give her omeprozole, I expressed how she suffered from reoccurring strep easily and that my oldest daughter at home has strep B and wanted my daughter tested. I asked 3 different times the doctor and the nurse and they both assured me she would be tested for b as well in the send away culture, the results came back negativ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Check in experience is frustrating I could not get the QR code to work and the receptionist acted like I was the problem although we have been there many times before. Lady doctor was really intimating and rude. Said my daughter was fine with high fever for 3 days and said it was viral and basically give Motrin and get over it. Took to my pcp and she came up positive for strep right away. What a joke and a waste of money out of pocket even with insurance. The only nice people here that act like they care are the nurses. I wa... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The nurse practitioner seemed to be relying on a script vs her experience. In my experience once a patient had zero response to an antibiotic they were not given it again. Instead I’m to now use an antibiotic that didn’t work in the least the last time then come back in a few days to see if it worked…this time? In the meantime the child suffers. Instead of hearing clinical reasons and experience every sentence was “Well the such and such academy says…” It was like talking to a robot. She came off very rigid and frankly in... read more
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Horrible. We came in for symptoms of strep especially considering a younger sibling was diagnosed earlier that day and all that was done was popsicle the price of co-pay. The rapid test came back negative and the other test which was sent out didn’t post results until 36 hours later. Which also showed negative but in the meantime we had to be seen by our pediatrician who began treating for strep given the symptoms and history of exposure as was discussed at urgent care. This was unacceptable. While the risk for antibiotic re... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
I have an autistic non verbal son who is terrified of the doctors. The staff here is AMAZING. they are so kind and accommodating. We saw Stephanie, a nurse practicer, and she was AMAZING! so kind and gentle and great with son. I absolutely love everyone there!
very quick. felt like concerns were brushed off. was told treatment remedies ive never been told by my primary care physician
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
service was terrible by every metric
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
It was unprofessional. They put my daughter in a room was the nursing practioner and didn’t inform us. We prefer a doctor when going to urgent care. I just didn’t like it and if I have to go again I will not choose them unless it’s my last resort
Business response:
Thank you for providing your feedback and letting us know about this issue, Michele. We set a high standard to provide positive experiences to all families and are truly sorry to hear that standard was not met in your interaction with us. PM Pediatric Care has a team of pediatric care specialists with diverse expertise. While you can ask to see an MD, our providers are assigned according to each patient's requirements, so not every patient will see an MD. Ensuring patient safety is a top priority at PM Pediatric Care, and we... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 905 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.