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Polaris ALPHA iQ
About this business
The Polaris does a nice job of cleaning my pool, but struggles a bit with the corners and steps which is probably to be expected. The remote access through my iPhone is also very helpful. It’s easy to operate and clean the filter. So far no problems. While I didn’t shop around, the unit seemed a little pricey when buying from the dealer which charged $200 over the suggested retail price, even with the rebate (which I still have not received). The warranty is supposed to last two years which is great. I hope I never have to ... read more
Business response:
We appreciate your feedback, Tryg. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Does an amazing job - exceeded all my expectations. Great investment. Easy to understand. AG WC USA
Business response:
Thank you for the glowing review, Alan! We are thrilled your ALPHA IQ is performing so well. Happy swimming! Your Polaris Team
The unit works as advertised and i am sure an in ground pool would be perfect. However I am using it in an above ground pool and the circulation current is just strong enough to force the unit to slide along the bottom and have extreme difficulty climbing the walls. So much so that I discontinued the wall feature. Yes I have ensured all air is out of the unit. It needs to be about 5 to 10 pounds heavier to compensate for pool circulation current. Otherwise the cleaner works fine.
Business response:
Thank you for sharing your experience with us, Roger. We're sorry your ALPHA iQ isn't working ideally for your above ground pool. For future reference, we make cleaner specifically designed for above ground pools - https://www.polarispool.com/en/products/above-ground-pool-products/cleaners We hope you enjoy your pool time! Your Polaris Team
Works so far only been 1 month
Business response:
Thank you for taking the time to share your experience with us, George! We hope you enjoy your swim time. Cheers, Your Polaris Team
The Polaris moves about effortlessly. Our other sweeper kept getting stuck on the corners.
Business response:
We greatly appreciate your positive review, Ken! Enjoy your clean pool. Cheers, Your Polaris Team
Nice cleaner, easy to set up and use.
Business response:
Thank you for your positive review, Bob! Creating quality products that simplify your pool experience is what we aim to do every day. Happy swimming! Your Polaris Team
Works great. Love the lift feature.
Business response:
Thank you for your positive review, Pat! It's always a pleasure to hear from a satisfied customer. Enjoy your pool time! Your Polaris Team
The control unit to my system went out and Solaris replaced the unit within a week. Great customer service!
Business response:
Thank you for your positive feedback, John! We're glad to hear that our team was able to promptly replace the control unit for your ALPHA iQ. If you have any further questions or concerns, please let us know at (800) 822-7933. We're always happy to help. Enjoy your swim time! Your Polaris Team
Easy to assemble Easy and clear instruction book App installs without issue and is easy to use Superior Cleaning pool sufaces
Business response:
Thank you for your kind words and positive review, Chuck! We appreciate you and hope you enjoy your pool time. Cheers, Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.4 star rating with 268 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open tomorrow at 9:00 a.m.