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Polaris ALPHA iQ
About this business
Breaks down often (error codes). Machine is fragile. Doesn't clean the water line as advertised.
Business response:
We're sorry your cleaner isn't performing as expected, Doxie. Please take your cleaner to a nearby warranty center so they can do a diagnostic review and make any replacements or repairs necessary. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en All the best, Your Polaris Team
Did not las a year and already in for service
Business response:
Hi John, We're sorry your cleaner is in need of repair and hope the warranty center can get it up and running quickly. If you have questions or need further assistance, please email us directly at customerfeedback@fluidra.com. All the best, Your Polaris Team
It takes about 5 runs of Polaris IQ to do what my old robot vaccuume could do jn 1 run.
Business response:
We are sorry your cleaner isn't performing as expected, Rudolph. If you need help troubleshooting, please call our support team at (800) 822-7933. All the best, Your Polaris Team
We loved it for 3 years but then it totally stopped working :(. It was fabulous until it died and for that price it should have lasted longer than 3 years
Business response:
We're sorry to hear your cleaner stopped working after your warranty expired, Anne. We appreciate your feedback. You can find a local pool pro using our dealer locator - https://locator.fluidrausa.com/en. They will be able to diagnose and repair the issue with your cleaner. All the best, Your Polaris Team
I purchased the Alpha IQ June 4th 2021 the sales rep convinced me that’s the proper cleaner for my needs I was very happy with its performance until few days ago when suddenly it started going in circles and would stop running with an error code 5 I looked into the code 5 it says motor issues we are in Toronto Canada these cleaners are used seldomly due our short summers why do they offer 3year warranty if it’s not used during our long winters I’m out of warranty by a month what a disappointment i don’t know if I should buy... read more
Business response:
We're sorry your cleaner is having an issue so close to your warranty expiration, Serko. Warranty is always based on original date of purchase, and not the amount of times you use the product. We understand your disappointment and want to understand your situation a bit better. Please email us at customerfeedback@fluidra.com and provide us with your address, date of purchase, and serial number so we can look up your account. We can continue the conversation via email. Thank you, Your Polaris Team
Doesn’t do a great job, run for double time and leaves dirt and debris. Especially poor at full width steps and sunning areas as well as side ledges and underwater seating. Not well suited for my Latham pool. Poor choice by my PB. Not satisfied at all with the performance. I have to sweep down everything by hand then it still misses it. 3 hr to do a poor job on 14 x 30. Slick design, crappy performance.
Business response:
We are sorry to hear your cleaner isn't performing as expected, Wynn. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. We also recommend using a fine filter canister for the finer dirt and debris in your pool. If you'd like to try a fine filter canister, please respond to this email and we will help you place an orde... read more
Random leaf vac. Will not clean anything but a rectangular pool. I bought this overpriced hunk of crap because my neighbor had one for his 18x36 pool. I talked to the owner of local pool store and was assured that this would work great on my lagoon shaped pool. Paid the ridiculous price for it and followed directions on set up precisely. Plunked her in and off it went. I have to admit it was fun to watch. After over two hours the initial “learn” session was complete. Looked at pool and could see that my deep e... read more
Business response:
We are sorry you're so disappointed with your cleaner, Rusty. We want you to have a cleaner you're satisfied with. We recommend trying a fine filter canister to help with the smaller debris in your pool. Hopefully, this will make a big difference. Please respond to this email and include your address and date of purchase so we can look up your account and help you with a fine filter canister order. Thank you, Your Polaris Team
Reps not knowledgeable about the products
Business response:
Hi Patricia, We are sorry you didn't get the information you needed about our products and want to help. Please respond to this email and let us know what questions you have or how we can assist you. Thank you, Your Polaris Team
The cleaner does not pick fine dirt up and does clean the pool as I would have expected. Very disappointed in the vaccum. I had a 9450 model and was very satisfied with its performance. I am going to try to get this one working again since I totally loved it and how it cleaned.
Business response:
Hello Darlene, Thank you for being a loyal Polaris customer! We'd like to help with your new Alpha iQ cleaner. Your Alpha iQ may benefit from a fine filter canister or an ultra-fine sand/silt filter canister, instead of the general-purpose filter canister that came with the cleaner. We'd like to send you a filter of your choice at no charge, so you can see how that works for you. Please respond with your filter choice (fine, or ultra-fine sand/silt) and your mailing address, and we'll get your new filter ordered and sen... read more
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.4 star rating with 267 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open at 9:00 a.m.