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Polaris ALPHA iQ
About this business
It does not clean like the last one i had ! Leaves debris in pool ! Cord constantly gets twisted !
Business response:
We are sorry your cleaner isn't performing as expected, Dwight. We suggest placing only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck You can also untangle the twisted cord and lay in sun to reduce memory. Hopefully this helps, but if you need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
We found the standard basket mesh not fine enough. We bought the fine mesh basket which worked much better. After a cycle is completed, we lose connection and it runs for maybe another 10 minutes before it shows as being idle. At this point we can use the lift system. Not a big deal, but annoying.
Business response:
Thank you for sharing your experience with us, Scott. If you need any assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
I used Dolphin pool cleaner for many years in the past. When it was time to replace it I wanted the best in the market so with the recommendation of the sale person I bought this Polaris machine. I have a 20’ x 40’ pool and this machine does not pick up fine sand on the bottom. I went ahead and purchased ultra fine basket for this, and send the machine more than 5 times to clean the bottom. I still have fine sand on the bottom of the pool. I never experienced this with my previous Dolphin since it had an fabric cover on the... read more
Business response:
We are sorry your cleaner isn't taking care of the fine debris in your pool, Ugur. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. All the best, Your Polaris Team
The cleaner works pretty good. Not as good as our old dolphin. Cleans most areas but when it is done there is still some dirt around the bottom. It doesn’t seem to have as good of suction as our old one.
Business response:
We appreciate your review, Alice. If there is anything we can do to improve your experience, please get in touch with our support team at (800) 822-7933. All the best, Your Polaris Team
Filter does not take out finer particles that settle out to the bottom of the pool. Is there a finer filter I ca n get to put in the cleaner?
The Polaris Alpha performs very well in cleaning the sides and bottom of the pool; however, the surface debris gets caught on the cord which means that either I have to clean up with a net or keep running the filter after the vac is removed from the pool. Personally, knowing what I know now, I would not have purchased it to replace my Polaris 360. I am a senior with back issues and it is painful to lift and remove from the pool. I don't know what it weighs but it is more than I would have wanted. I would have stayed with ... read more
Business response:
Thank you for taking the time to share your experience with us, Charlotte. We appreciate you and hope you have a great pool season. All the best, Your Polaris Team
System worked for 3 weeks and then broke down and now waiting for repairs
Business response:
We are sorry you've had an issue so soon after your purchase, Michael. If you have any future issues, please contact us directly at customerfeedback@fluidra.com so we can help. All the best, Your Polaris Team
Breaks down often (error codes). Machine is fragile. Doesn't clean the water line as advertised.
Business response:
We're sorry your cleaner isn't performing as expected, Doxie. Please take your cleaner to a nearby warranty center so they can do a diagnostic review and make any replacements or repairs necessary. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en All the best, Your Polaris Team
Did not las a year and already in for service
Business response:
Hi John, We're sorry your cleaner is in need of repair and hope the warranty center can get it up and running quickly. If you have questions or need further assistance, please email us directly at customerfeedback@fluidra.com. All the best, Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.5 star rating with 256 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open tomorrow at 9:00 a.m.