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Polaris ALPHA iQ
About this business
It’s not cleaning the area where sides meet floor of the pool. I have had to run it twice and still doesn’t get the areas clean.
Business response:
Hi Mary, We are sorry to hear your ALPHA iQ isn't covering the entire pool and want to get a better understanding of the issue. Do you notice that it isn't picking up the finer debris in your pool? If so, you might need a fine filter canister which will hopefully make a big difference in your pool. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase and we will help you place an order for a fine filter canister ASAP. All the best, Your Polaris Team
Paid close 1,600 for this robot , used twice and broke. The robot has been at the shop for over 2 weeks waiting for parts. Total garbage
Business response:
Hi Hector, We can understand your disappointment and we are so sorry your cleaner stopped working after two uses. This is unusual and we would like to understand what happened and get you some support. Would you please email us at customerfeedback@fluidra.com with your address, date of purchase and let us know what the pool pro told you the problem was what part you’re waiting for? We hope we can swiftly resolve this for you. Thank you, Your Polaris Team
I actually love the cleaner. It’s my second. BUT, the only reason I purchased a new one is because I kept getting an error code 10 on the older cleaner. Unfortunately, I’ve had my new cleaner only 5 months and am dealing with the same problem! So frustrating. I do love it when it’s working.
Business response:
Hi Constance, We are sorry you have consistently experienced the error codes and understand your frustration. We have a few suggestions that help with error code 10: 1) Turn cleaner power off and on again to reset. 2) Check the floating cable connection to the control box. 3) Check for corrosion or bent pins at the connection point. 4) If this does not resolve the problem, contact your local retailer for a diagnostic test. If you continue to have issues, please email us at customerfeedback@fluidra.com or call our technic... read more
It’s a great cleaner but the Wifi is very frustrating. About half the time it won’t connect and when I delete it and retry it still won’t. It’s not my wifi. None of my other items have this issue.
Business response:
Hi Thomas, We're sorry you're experiencing issues with your Polaris ALPHA iQ. Customer satisfaction is of the utmost importance to us. A strong wifi signal is needed for good connectivity. There are some tips online here: www.iaqualink.com/en/support. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Old 9540 seamed to pickup leaves better. Smart feature like duration still left debris in pool.
Business response:
Hi Glenn, We're sorry you're experiencing issues with your Polaris ALPHA iQ. Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
It would not pick up sand from the bottom of my pool.
Business response:
Hi Darlene, We're sorry you're experiencing issues with your Polaris ALPHA iQ. The General Purpose canister that came with your cleaner may not be the most suited for your pool's needs. You may want to try the R0517800 Fine Filter Canister or the R0535800 Ultra Fine Sand/Silt Canister to help corral that sand. These are available where ever you purchase Polaris products. Please let us know if we can assist further. All the best, Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.4 star rating with 267 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open at 9:00 a.m.