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Polaris ALPHA iQ
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At three years the $1,500 system fails, that means the cost to operate is $500 per year which is way too expensive. Failure is due to the Cleaner unit leaking water past the large gasket resulting in PCB board corrosion and a communication error 10. I’m sure engineers know there is an issue as there are TWO desiccant bags inside the motor housing to absorb water. Not happy as overall operating cost is way too high.
Business response:
We are sorry you've had a frustrating experience, James. We looked up your account and saw that your purchase date was September 2024, so you would still be under warranty. Please take your cleaner to a nearby warranty center for assistance. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The robot over all does a great job however I'm constantly untangling the power cord before and after I put it in. Is it possible that its the material? And the screw connection to the power supply is becoming difficult to screw in and out. I foresee trouble with this after long term use. I just purchased the unit in August so it hasnt made a complete season yet.
Business response:
Thank you for your review, Patrick! We're sorry you're having some issues with the cord. Please refer to page 14 in the owner's manual for some troubleshooting tips for cord tangling: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0800400.pdf?rev=9db19b0b8dc44ea2b44860f4420bb689?force=1 If you need further assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Cleaned pool okay but didn't last long Piece of junk. 3 years old 1 month out if warranty errors for drive motor. $700 for replacement motor block. Why replace entire block when problem is for a single drive motor Was able to find the tiny drive motor and gearbox on ebay. These parts not available from manufacturer. Replaced motor lasted the next season and other motor failed. $1800 mistake do not buy this thing
Business response:
Hi Richard, We're sorry you had an issue after your warranty expired and that you weren't able to find the parts you needed for the repair. If you have an issue with your cleaner, we always recommend taking it to a nearby service center for help. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en All the best, Your Polaris Team
My old P965IQ was better than my new AlphaIQ Alpha doesn’t climb to the water line it falls 1 foot short.This didn’t happen with the P965IQ
Business response:
Thank you for taking the time to leave a review, Michael. We're sorry your new cleaner isn't taking care of the waterline as expected. If you'd like help troubleshooting, please call our team at (800) 822-7933. Happy swimming! Your Polaris Team
It does not clean like the last one i had ! Leaves debris in pool ! Cord constantly gets twisted !
Business response:
We are sorry your cleaner isn't performing as expected, Dwight. We suggest placing only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck You can also untangle the twisted cord and lay in sun to reduce memory. Hopefully this helps, but if you need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
We found the standard basket mesh not fine enough. We bought the fine mesh basket which worked much better. After a cycle is completed, we lose connection and it runs for maybe another 10 minutes before it shows as being idle. At this point we can use the lift system. Not a big deal, but annoying.
Business response:
Thank you for sharing your experience with us, Scott. If you need any assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
I used Dolphin pool cleaner for many years in the past. When it was time to replace it I wanted the best in the market so with the recommendation of the sale person I bought this Polaris machine. I have a 20’ x 40’ pool and this machine does not pick up fine sand on the bottom. I went ahead and purchased ultra fine basket for this, and send the machine more than 5 times to clean the bottom. I still have fine sand on the bottom of the pool. I never experienced this with my previous Dolphin since it had an fabric cover on the... read more
Business response:
We are sorry your cleaner isn't taking care of the fine debris in your pool, Ugur. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. All the best, Your Polaris Team
The cleaner works pretty good. Not as good as our old dolphin. Cleans most areas but when it is done there is still some dirt around the bottom. It doesn’t seem to have as good of suction as our old one.
Business response:
We appreciate your review, Alice. If there is anything we can do to improve your experience, please get in touch with our support team at (800) 822-7933. All the best, Your Polaris Team
Filter does not take out finer particles that settle out to the bottom of the pool. Is there a finer filter I ca n get to put in the cleaner?
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.5 star rating with 296 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open at 9:00 a.m.