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Polaris ALPHA iQ
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Live it. It’s really a 5 star item, but our pool has a tanning ledge and the Polaris has a hard time running on it because the water is only 12” deep. Other than that this thing is the Roomba of pool sweepers. Love it & don’t have to worry about a booster pump wearing out.
Business response:
Hi Edward, Thanks for sharing your first-hand Polaris experience with others online. It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! Your Polaris Team
Love it!!! Set it and forget it.
Business response:
Thanks for sharing your story, Barry! Wishing you the perfect swim. Your Polaris Team
This product is amazing!
Business response:
Thanks for choosing the Polaris ALPHA iQ, Jennifer! Your trust and satisfaction are our top priorities. Swim on, Your Polaris Team
Works very well. Hit reset often to get it to clean the entire pool.
Business response:
Thank you so much for your feedback, Scott. We really appreciate your taking the time to share your experience with us! Tip: you can increase/decrease the cleaning cycle time by using the +/– buttons on the box. Enjoy your pool time! Cheers, Your Polaris Team
Purchase new Alpha IQ+. Inboxes and put caddy together with no problems. Went to use for first time and the control panel buttons for start did not work, and the lift button was intermittent. We able to connect through app. The app work fine. So I had a bad control box. But was able to run with app jus to test. Whike it navigate fine, any lighter material does get pushed out the back and does not get sucked up. The screen was clean. My cheaper off brand worked better. Shut it down and took it back to the shop for repair. Go... read more
Business response:
We are sorry you've had such a frustrating experience, Marc. We want to help! Please email us at customerfeedback@fluidra.com and let us know which repair shop you're working with, and confirm your address. We will work to find a swift solution. All the best, Your Polaris Team
At three years the $1,500 system fails, that means the cost to operate is $500 per year which is way too expensive. Failure is due to the Cleaner unit leaking water past the large gasket resulting in PCB board corrosion and a communication error 10. I’m sure engineers know there is an issue as there are TWO desiccant bags inside the motor housing to absorb water. Not happy as overall operating cost is way too high.
Business response:
We are sorry you've had a frustrating experience, James. We looked up your account and saw that your purchase date was September 2024, so you would still be under warranty. Please take your cleaner to a nearby warranty center for assistance. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The robot over all does a great job however I'm constantly untangling the power cord before and after I put it in. Is it possible that its the material? And the screw connection to the power supply is becoming difficult to screw in and out. I foresee trouble with this after long term use. I just purchased the unit in August so it hasnt made a complete season yet.
Business response:
Thank you for your review, Patrick! We're sorry you're having some issues with the cord. Please refer to page 14 in the owner's manual for some troubleshooting tips for cord tangling: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0800400.pdf?rev=9db19b0b8dc44ea2b44860f4420bb689?force=1 If you need further assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Cleaned pool okay but didn't last long Piece of junk. 3 years old 1 month out if warranty errors for drive motor. $700 for replacement motor block. Why replace entire block when problem is for a single drive motor Was able to find the tiny drive motor and gearbox on ebay. These parts not available from manufacturer. Replaced motor lasted the next season and other motor failed. $1800 mistake do not buy this thing
Business response:
Hi Richard, We're sorry you had an issue after your warranty expired and that you weren't able to find the parts you needed for the repair. If you have an issue with your cleaner, we always recommend taking it to a nearby service center for help. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en All the best, Your Polaris Team
My old P965IQ was better than my new AlphaIQ Alpha doesn’t climb to the water line it falls 1 foot short.This didn’t happen with the P965IQ
Business response:
Thank you for taking the time to leave a review, Michael. We're sorry your new cleaner isn't taking care of the waterline as expected. If you'd like help troubleshooting, please call our team at (800) 822-7933. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.5 star rating with 256 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open tomorrow at 9:00 a.m.