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Polaris FREEDOM
My $1400 Polaris freedom robotic cleaner worked well but just after the 2 year warranty ended my battery is dead. Out of all the other cheaper pool vacuums I've purchased in the past all of them outlasted this overpriced one. A replacement battery is close to $700 , you can mark my words I will never buy another Polaris anything!!
Business response:
We are sorry your battery died outside of your warranty period, Quantum. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account and better understand your situation. Thank you, Your Polaris Team
It doesn’t work well in my pool. The surface is pebble tech. It falls off the wall. I don’t think the product has enough suction to hold it to the surface. Therefore it is not cleaning the pool. Very disappointing. Pinch-A-Penny has not been helpful at all in this matter.
Business response:
Hi Danny, We're sorry your cleaner is falling off the walls of your pool, and we want to help. Please refer to page 16 in the owner's manual for tips to help with wall climbing - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0748900.pdf?rev=4cb73a3c95e349829fbb1f16dfd399ca?force=1 If you've already tried these tips and still need assistance, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
I cannot get the app and the vacuum to sync, regardless of updates and following the instructions. The vacuum can only clean the Pool floor once, and you have to recharge the machine. My pool is only 14,000 gallons, and its floor is rectangular. The wall feature is great until it finds the stairs, at which point it will tip over. I do not recommend for the price.
Business response:
We are sorry you're not totally satisfied with your FREEDOM, Brandon, and we want to help! WiFi signals cannot travel underwater, so most app functions are therefore not available during a cleaning cycle. If you need further assistance, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
I really hate this vacuum. Cord isn't long enough for recharging station. Not being able to put the vacuum on the charger wet causes me to not charge it till the morning cause it takes overnight to dry. Then a couple of hours to charge before I can put in the pool. And the app is poor. Really hate it. I'm going to talk to retailer to see if I can return it. A LOT of money for a crappy product.
Business response:
Thanks for choosing the Polaris FREEDOM, Cheryl! Your trust and satisfaction are our top priorities. To accelerate the drying process, use a dry microfiber cloth to wipe the contact points on the bottom of the cleaner before placing it on the charger. If we can assist with anything else, please let us know at (800) 822-7933. Your Polaris retailer is also a great resource for help with your new cleaner. All the best, Your Polaris Team
Awful experience. Purchased vacuum and used 9 times before it wouldn’t charge. Had battery replaced and vacuum still does not work. Been driving all over creation to have it looked at since it’s under warranty with no resolution and no compensation. We have spent our entire summer unable to use our pool bc this vacuum hasn’t worked to keep our pool floor clean. Extremely disappointing and will never buy another Polaris product.
Business response:
We are so sorry you've had such a frustrating experience, Casey. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation. Your trust and happiness are important to us, and we will work diligently to find a swift solution. Sincerely, Your Polaris Team
It cleaned fine in areas it would touch, but after 5 consecutive runs (with full battery charges between), there were multiple splotches more than 20 sq ft that it never touched. We have a kidney shaped pool so it’s not complex. We returned it for a Maytronics Dolphin unit which cleaned the entire pool floor on its first run.
Business response:
We're sorry your FREEDOM didn't perform as expected, Josh. We wish we had the chance to help troubleshoot before you returned it. We hope your new cleaner continues to perform well. All the best, Your Polaris Team
I’ve had two dolphins before this, and both of them were better than this unit.
Business response:
We're sorry to hear you're not satisfied with your cleaner, Michael. If there is anything we can do to improve your experience, please email us at customerfeedback@fluidra.com. All the best, Your Polaris Team
It only spot cleans and the charge only lasts two hours before you have to charge again. It has to be charged at least 90% in order to use it. Returning it for a corded cleaner.
Business response:
We appreciate you sharing your feedback, Chris. We are sorry you're dissatisfied with your cleaner and need to return it. If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The app hardly ever connects to the machine, itself. It would be nice so I can tell how much battery life is left and when it's about finished with its' cycle. Also, fishing the machine out of the pool is not "User Friendly" at all.
Business response:
We appreciate your feedback, Chip. WiFi signals cannot travel underwater, so most of the app functions only work when the cleaner is out of water and on the charging station. If you need any help troubleshooting, please give our support team a call at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 718 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.