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Polaris FREEDOM
Doesn’t climb the walls for the entire time, wasn’t given any instructions on how to run it Don’t understand the app to run it
Business response:
We are sorry to hear you're having a difficult time with your cleaner, Richard. We want to help! Please call our technical support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Thank you, Your Polaris Team
Was broken when arrived. Sent back and was supposed to get new one. That was 2+ months ago. They say they are now backordered. Still waiting. Pool will be closed before it comes.
Business response:
Hi Daniel, We are so sorry you're still waiting on your cleaner. We looked up your account and still don't see a warranty claim from your retailer. Please respond to this email and include your address, date of purchase, and retailer name/location so we can understand what happened. We want you to have a working cleaner ASAP. All the best, Your Polaris Team
I find the Freedom does not do a very good job cleaning the waterline. I still have to brush the walls and waterline after it is finished cleaning for 2.5 hours. Not sure if this is a design flaw or because it is battery operated and does not have enough power. It does clean the floor very well. Also the app is worthless, I have to start it manually and set a timer so I know when it is done.
Business response:
Thank you for sharing your experience with us, Kathleen. If your cleaner isn't climbing the walls as expected, we recommend thoroughly cleaning the filter canister with mild soap and a soft brush. We also recommend making sure your pool chemistry is balanced so your walls aren't slippery. If you continue to need assistance, please call our technical support team so we can help troubleshoot at (800) 822-7933. All the best, Your Polaris Team
Freedom does not completely cover the bottom of our shaped pool (hourglass). Our previous 9450 model was perfect except for the cord connectivity at the end.
Business response:
We are sorry to hear your FREEDOM isn't covering your pool as expected. Please contact our technical support team at (800) 822-7933 so we can help to get your cleaner working optimally. Thank you, Your Polaris Team
It was broken when delivered. Got caught between the manufacturer and seller as to who was responsible. Eventually seller agreed to replace at no charge. 3+ weeks later we still have no product.
Business response:
Hello Daniel Our apologies for your frustration. We understand how important it is to have your new cleaner working in your pool. We have no record of a warranty claim on your cleaner and have no visibility to retailers' shipping records. So we can better understand your situation, please email us at customerfeedback@fluidra.com with your retailer's name and location, as well as any additional details about the replacement process. Thank you for letting us know. Your Polaris Team
Works great. It even picks up small branches that have fallen in the pool. My husband, who previously had shown no interest in the pool, can't wait to go out each morning to check to see if he can use it.
Business response:
Thank you for your 5-star review, Deborah! It's always a pleasure to hear from a satisfied customer. We hope you enjoy your clean pool. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 718 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.