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Polaris FREEDOM
The person I talked to was very helpful. He is a keeper.
Business response:
Thank you for taking the time to share this Mitchell. And we hope you enjoy your FREEDOM. From your Polaris Team
The FREEDOM is a great cleaner for our pool. It even picks up the fine sand and dirt that we get here in West Texas.
Business response:
Thank you for your wonderful feedback, Heather! It's so great to know FREEDOM handles your debris so well, including fine sand and dirt that West TX is famous for. We appreciate you sharing your experience. From your Polaris Team
My first robotic cleaner died within the 30 day grace period after the 2 year warranty expired. After notifying polaris and getting approved i was given the runaround as to where I could go for repair service which was over 60 mikes away. I located a dealer on my own who was able to attempt to do the repair. They consulted with Polaris back-and-forth and were just given part after part, after part, before deciding that the entire unit was shot. But meanwhile, I did not have it for the entire summer before they finally got ap... read more
Business response:
We appreciate you sharing the details of your experience Pete, though we're very sorry you had to go through the swim season without your FREEDOM. If you'd like to share your concerns directly with our product support team, please call (800) 822-7933 or send an email to: productsupport@fluidra.com. From your Polaris Team
Quick response and replacement to our unit we loved but quit working. So happy to have one back and going! 5 stars!
Business response:
It's so good to hear this, Kailey! Your satisfaction means everything to us. Thank you for the 5 stars! From your Polaris Team
I prefer the dolphin premier
Business response:
We appreciate your feedback Steven. We hope you will discuss your experience with the staff at Leslie's for advice to ensure you're getting the best performance from your FREEDOM. From your Polaris Team
Polaris cleans “okay” it’s inconvenient to have to sweep the cornered and stairs each time I run it to try to get a good clean and even after putting in the time and effort to do that, dirt is still left in the bottom on the pool. I also dont like how its unable to clean my tanning ledge.
Business response:
We're sorry to hear that you're experience with FREEDOM has been frustrating so far. If the pool builder who sold you the robotic cleaner is not able to help, we suggest you reach out to an authorized Polaris dealer in your area using our Dealer Locator or use the links found on our website for other support: Polaris, Quick Links for Support: https://www.polarispool.com/support From your Polaris Team
Easy to set up and connect to the phone app
Business response:
Thanks for sharing this Steve. Great to hear setup and app connection were seamless. We hope you continue to enjoy your FREEDOM for a long time to come. From your Polaris Team
So far so good. The app doesn’t work great but the machine itself does a nice job.
Business response:
We're glad to hear your FREEDOM does a nice job. We suggest discussing your app issues with the staff at Leslie's in case they have some troubleshooting tips. For additional support and information, you can also visit Polaris, Quick Links for Support: https://www.polarispool.com/support From your Polaris Team
We have only had the Polaris Freedom for about one month and so far it is working great. The last robotic pool sweep we had also worked great but only lasted 2-1/2 months. We are hoping for much more service out of the Polaris. I really like the way it charges by just setting on the charging stand without the pool sweep having to be plugged in directly. The dealer we bought ours from handled all the paperwork for the warranty and instant rebate so we didn't have to do anything in that regard.
Business response:
We're very happy to hear you've had an overall positive experience so far with your FREEDOM and the pool dealer you purchased it from. We hope it serves you well for many seasons. From your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4.3 star rating with 522 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is closed now. It will open tomorrow at 9:00 a.m.