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Polaris FREEDOM
The compact and rechargeable nature of the machine is nice, but it doesn’t clean the pool. It does fine with leaves, but doesn’t pickup dirt and smaller particles. For the cost of the machine, I shouldn’t have to vacuum by hand after it runs.
Business response:
We are sorry your FREEDOM isn't picking up the small debris in your pool, Brian. We make a fine filter canister which should help. Please email us at customerfeedback@fluidra.com and provide us with your address so we can continue the conversation and place an order for a fine filter canister. All the best, Your Polaris Team
Machine failed after cleaning only once and told has bad lithium ion battery and are stil waiting for the replacement. It took a lot of constant phone cals to finally get answer and this has taken almost 3 weeks now.
Business response:
We're sorry you've had such a frustrating experience, Dawn. We checked your account and saw that your replacement FREEDOM was delivered on 8/18 at 12:34 pm. We apologize for the wait time and hope your new cleaner gives you many years of reliable performance. All the best, Your Polaris Team
I bought this Pool vacuum 2 weeks ago and loved that there is no cord or power supply. I have used the vacuum 6 times, and it does not clean the bottom edges and corners of the pool. I am very disappointed and would return and buy another model if possible. I have had a Polaris before, and it worked great. Unfortunately, I now have this model. Very frustrated that it does bot clean the pool properly.
Business response:
We are sorry you're having a frustrating experience with your cleaner, Kenneth. If your cleaner isn't cleaning effectively, your canister might be full or dirty. We recommend regularly disposing of all debris and thoroughly cleaning the filter canister with mild soap and a soft brush. Hopefully, this helps, but if you need further assistance, please call our team at (800) 822-7933. Thank you, Your Polaris Team
The robot doesn’t clean the waterline after the first 10-15 mins. Which also means you have to scope it from the bottom every time.
Business response:
Hi Craig, During the last 10 minutes of the cycle, the cleaner will climb to different walls and wait at the waterline. Remove using the handle. Water will expel to make it lighter (Not available in Floor Only mode). If the cleaner is not removed at the waterline, it will return to the floor at the end of the cycle. All the best, Your Polaris Team
It cleans well however I am getting error code 25 more often than not when I put it back on the charger. My local pool place is now going to just swap it and send it back to Polaris. Quite a pain.
Business response:
We are very sorry for the frustration and inconvenience, Brian. Please let us know if you have any further issues with the replacement cleaner so we can help. You can email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
I purchased this unit from Leslie's that had to order it because the stores in Phoenix AZ area do not carry this model yet. The Polaris Freedom stopped charging after 4 uses. Used the manual to troubleshoot and was not able to resolve. Called the technical support #; received numerous messages "we are having extending hold times, please call back the next day", then the system disconnects/hangs up. Had to deal with calling back multiple times for 3 days. Finally was able to talk to tech support and they said the charging ... read more
Business response:
Hi Michael, We're sorry you're experiencing issues with your Polaris FREEDOM. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The robot moves well but doesn't do any cleaning. I spent over couple of thousand dollars to do less work myself. now I have to take care of Robot and clean the pool as well
Business response:
We are sorry to hear your cleaner isn't ingesting any of the debris in your pool, Reza. We want to understand your situation better and help. Please email us at customerfeedback@fluidra.com and provide us with a few more details so we can assist. Thank you, Your Polaris Team
I have a lagoon shaped pool. It does not clean the pool adequately and misses areas regularly. I would not buy this unit again...and would return it if it was eligible for a return.
Business response:
We're so sorry your cleaner isn't performing as expected, Jeff. We can have a team member call you to help troubleshoot if you'd like. Please respond to this email and provide us with your phone number. All the best, Your Polaris Team
Can’t control it once in the water so a lot of the features like remote control is a useless feature
Business response:
Hi Annmarie, We apologize that the Polaris FREEDOM features do not match your expectations. We manufacture several corded robotic cleaners that accept remote control instructions. Product quality and customer satisfaction are top priorities to us. If we can assist with your cleaner or with selecting a cleaner that meets your pool's needs, please let us know at (800) 822-7933; our product specialists are always happy to help. All the best, Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 718 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.