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Polaris FREEDOM
Freedom does not completely cover the bottom of our shaped pool (hourglass). Our previous 9450 model was perfect except for the cord connectivity at the end.
Business response:
We are sorry to hear your FREEDOM isn't covering your pool as expected. Please contact our technical support team at (800) 822-7933 so we can help to get your cleaner working optimally. Thank you, Your Polaris Team
It was broken when delivered. Got caught between the manufacturer and seller as to who was responsible. Eventually seller agreed to replace at no charge. 3+ weeks later we still have no product.
Business response:
Hello Daniel Our apologies for your frustration. We understand how important it is to have your new cleaner working in your pool. We have no record of a warranty claim on your cleaner and have no visibility to retailers' shipping records. So we can better understand your situation, please email us at customerfeedback@fluidra.com with your retailer's name and location, as well as any additional details about the replacement process. Thank you for letting us know. Your Polaris Team
Works great. It even picks up small branches that have fallen in the pool. My husband, who previously had shown no interest in the pool, can't wait to go out each morning to check to see if he can use it.
Business response:
Thank you for your 5-star review, Deborah! It's always a pleasure to hear from a satisfied customer. We hope you enjoy your clean pool. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 786 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.