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Polaris FREEDOM
The Polaris Freedom does a really nice job cleaning our pool. One concern I have is it sometimes seems to get stuck in a corner and spend considerable time there going up and down unless I help it out. Two things I think would help it would be either if the app would be audible when the cleaning cycle is finished and if I could use the app to bring the cleaner to the top instead of having to get the pool pole out and tapping it.
Business response:
We are glad to hear Polaris Freedom cleans your pool well. We hope you will discuss your concerns with your local pool professional. They may have suggestions to make handling your cleaner easier. From your Polaris Team
It blows stuff around and only picks up half the stuff
Business response:
We are sorry to hear your cleaner isn't performing as expected, Michael. Please call our technical support team so we can help troubleshoot. You can reach us at (800) 822-7933. All the best, Your Polaris Team
I am constantly losing connection with the Polaris. The app will show the 2.5 hour countdown and then lose connection as soon as I put it in the water. I don't think it’s out of WiFi range because it appears to lose connection as soon as it gets in the water.
Business response:
Thank you for your review, Kelly! WiFi signals don’t transmit underwater, so most app features are unavailable during a cleaning cycle. To reconnect to WiFi, simply place the cleaner back on its charging stand. If you have any questions, please call our technical support team at (800) 822-7933. Happy swimming! Your Polaris Team
I would like to say the actual product works good, but Customer service is horrible. I had a few questions i had asked about product & I can’t get a reply back & person I talked to on the phone didn’t know. Customer support doesn’t exist for this product!
Business response:
We are very sorry you didn't get the assistance you needed, Edwin. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation and get you some help. All the best, Your Polaris Team
The cord is too short to reach an outdoor outlet, so I have to charge the unit inside my house - dragging it in and out each day. Not being able to set it wet on the recharging station is also a pain. I have to let it sit outside till it's fully dry and then haul it inside to charge. Really wish I hadn't purchased it.
Business response:
We are sorry your outlet isn't in an ideal spot for your cleaner, Cheryl, and understand your frustration. We hope your FREEDOM is performing well and keeping your pool clean. If there is anything we can do to help, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Didn’t climb the stairs. Ran for 2 hours a day and then died. Pool needs to be cleaned for more than 2 hours a day. Returned it after using it for a few days.
Business response:
We're so sorry your cleaner didn't perform as expected, Angela. We wish we had the opportunity to help, and hope you found a new cleaner that fits your needs. If you have any questions or need support, please call our team at (800) 822-7933. All the best, Your Polaris Team
My $1400 Polaris freedom robotic cleaner worked well but just after the 2 year warranty ended my battery is dead. Out of all the other cheaper pool vacuums I've purchased in the past all of them outlasted this overpriced one. A replacement battery is close to $700 , you can mark my words I will never buy another Polaris anything!!
Business response:
We are sorry your battery died outside of your warranty period, Quantum. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account and better understand your situation. Thank you, Your Polaris Team
It doesn’t work well in my pool. The surface is pebble tech. It falls off the wall. I don’t think the product has enough suction to hold it to the surface. Therefore it is not cleaning the pool. Very disappointing. Pinch-A-Penny has not been helpful at all in this matter.
Business response:
Hi Danny, We're sorry your cleaner is falling off the walls of your pool, and we want to help. Please refer to page 16 in the owner's manual for tips to help with wall climbing - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0748900.pdf?rev=4cb73a3c95e349829fbb1f16dfd399ca?force=1 If you've already tried these tips and still need assistance, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
I cannot get the app and the vacuum to sync, regardless of updates and following the instructions. The vacuum can only clean the Pool floor once, and you have to recharge the machine. My pool is only 14,000 gallons, and its floor is rectangular. The wall feature is great until it finds the stairs, at which point it will tip over. I do not recommend for the price.
Business response:
We are sorry you're not totally satisfied with your FREEDOM, Brandon, and we want to help! WiFi signals cannot travel underwater, so most app functions are therefore not available during a cleaning cycle. If you need further assistance, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 786 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.