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Polaris FREEDOM
I really hate this vacuum. Cord isn't long enough for recharging station. Not being able to put the vacuum on the charger wet causes me to not charge it till the morning cause it takes overnight to dry. Then a couple of hours to charge before I can put in the pool. And the app is poor. Really hate it. I'm going to talk to retailer to see if I can return it. A LOT of money for a crappy product.
Business response:
Thanks for choosing the Polaris FREEDOM, Cheryl! Your trust and satisfaction are our top priorities. To accelerate the drying process, use a dry microfiber cloth to wipe the contact points on the bottom of the cleaner before placing it on the charger. If we can assist with anything else, please let us know at (800) 822-7933. Your Polaris retailer is also a great resource for help with your new cleaner. All the best, Your Polaris Team
Awful experience. Purchased vacuum and used 9 times before it wouldn’t charge. Had battery replaced and vacuum still does not work. Been driving all over creation to have it looked at since it’s under warranty with no resolution and no compensation. We have spent our entire summer unable to use our pool bc this vacuum hasn’t worked to keep our pool floor clean. Extremely disappointing and will never buy another Polaris product.
Business response:
We are so sorry you've had such a frustrating experience, Casey. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation. Your trust and happiness are important to us, and we will work diligently to find a swift solution. Sincerely, Your Polaris Team
It cleaned fine in areas it would touch, but after 5 consecutive runs (with full battery charges between), there were multiple splotches more than 20 sq ft that it never touched. We have a kidney shaped pool so it’s not complex. We returned it for a Maytronics Dolphin unit which cleaned the entire pool floor on its first run.
Business response:
We're sorry your FREEDOM didn't perform as expected, Josh. We wish we had the chance to help troubleshoot before you returned it. We hope your new cleaner continues to perform well. All the best, Your Polaris Team
I’ve had two dolphins before this, and both of them were better than this unit.
Business response:
We're sorry to hear you're not satisfied with your cleaner, Michael. If there is anything we can do to improve your experience, please email us at customerfeedback@fluidra.com. All the best, Your Polaris Team
It only spot cleans and the charge only lasts two hours before you have to charge again. It has to be charged at least 90% in order to use it. Returning it for a corded cleaner.
Business response:
We appreciate you sharing your feedback, Chris. We are sorry you're dissatisfied with your cleaner and need to return it. If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The app hardly ever connects to the machine, itself. It would be nice so I can tell how much battery life is left and when it's about finished with its' cycle. Also, fishing the machine out of the pool is not "User Friendly" at all.
Business response:
We appreciate your feedback, Chip. WiFi signals cannot travel underwater, so most of the app functions only work when the cleaner is out of water and on the charging station. If you need any help troubleshooting, please give our support team a call at (800) 822-7933. All the best, Your Polaris Team
The compact and rechargeable nature of the machine is nice, but it doesn’t clean the pool. It does fine with leaves, but doesn’t pickup dirt and smaller particles. For the cost of the machine, I shouldn’t have to vacuum by hand after it runs.
Business response:
We are sorry your FREEDOM isn't picking up the small debris in your pool, Brian. We make a fine filter canister which should help. Please email us at customerfeedback@fluidra.com and provide us with your address so we can continue the conversation and place an order for a fine filter canister. All the best, Your Polaris Team
Machine failed after cleaning only once and told has bad lithium ion battery and are stil waiting for the replacement. It took a lot of constant phone cals to finally get answer and this has taken almost 3 weeks now.
Business response:
We're sorry you've had such a frustrating experience, Dawn. We checked your account and saw that your replacement FREEDOM was delivered on 8/18 at 12:34 pm. We apologize for the wait time and hope your new cleaner gives you many years of reliable performance. All the best, Your Polaris Team
I bought this Pool vacuum 2 weeks ago and loved that there is no cord or power supply. I have used the vacuum 6 times, and it does not clean the bottom edges and corners of the pool. I am very disappointed and would return and buy another model if possible. I have had a Polaris before, and it worked great. Unfortunately, I now have this model. Very frustrated that it does bot clean the pool properly.
Business response:
We are sorry you're having a frustrating experience with your cleaner, Kenneth. If your cleaner isn't cleaning effectively, your canister might be full or dirty. We recommend regularly disposing of all debris and thoroughly cleaning the filter canister with mild soap and a soft brush. Hopefully, this helps, but if you need further assistance, please call our team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 786 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.