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Polaris FREEDOM
This system works great! We use it weekly and it runs and climbs walls leaving a clean streak its path. Just set it in the water and it’s on its way! Being cordless is an amazing feature and it’s super easy to set on the base and recharge when it’s done. Would totally recommend to others!
Business response:
Thank you for your wonderful review and recommendation, Lori! We are glad to hear your FREEDOM is performing so well. Happy swimming! Your Polaris Team
Love this cleaner. The wifi could use some work but the cleaner alone is amazing! It picks up stuff on the bottom that I can't even see!
Business response:
Thank you for your positive review, Allison! We appreciate you and hope you enjoy your pool time. Cheers, Your Polaris Team
It’s perfect- works great And easy to use
Business response:
Thank you for your glowing review, Stephanie! We are thrilled to hear you're satisfied with your FREEDOM cleaner. Enjoy your pool time! Your Polaris Team
My first unit died after about two years. Polaris eventually replaced it with a new one. It (number two) also started malfunctioning after about one year. The Polaris Representative said they would not replace or repair it. I found that the dealer doesnt even have a stand charger to trouble shoot my issue. I had to take my charger back in to the dealer. The irony is I bought the Freedom from the the Pool Chain Store that I also hired to clean my pool. I've been paying them for nearly four years. You'd think I would receive s... read more
Business response:
We're so sorry about this experience Jeff. Since it sounds like all of your communication has been through your local dealer and you haven't been able to get your issues resolved, please contact the Polaris Product Support directly. Please call (800) 822-7933 during business hours. If hold times are longer than usual, we also offer a callback option. Please be sure to follow all prompts to successfully schedule your callback. If you prefer, you can also email productsupport@fluidra.com. To help us assist you faster, please b... read more
not happy with the outcome, I was under the impression that the unit will map out my pool but unfortunately is not very efficience. It is too bad I can not get my money back.
Business response:
We're sorry to learn about your disappointment. Please make sure to discuss your issues with the staff at Leslie's for advice and troubleshooting tips or to see what other options may be available. If you'd like to talk to the Product Support Team please call (800) 822-7933. You may also email productsupport@fluidra.com. Be sure to include the information listed below to help us assist you better: • Your address and phone number • Model # and Serial # of your product • Date your product was purchased or installed • Name of ... read more
I bought my freedom at Leslie‘s pool supply. Brought it home and tried to connect it to Bluetooth and it would not work. Called Customer Service numerous times and no one could figure out why it was not connecting. Brought it back to the store which was super inconvenient. I tried to get a refund, but because I paid cash they didn’t have that kind of money in the register. I couldn’t pick up a new unit because it was a warranty issue.
Business response:
We're very sorry to hear about your experience and we hope Leslie's has helped you work out a satisfactory solution or filed a warranty claim on your behalf. If it still unresolved, please reach out to Product Support once more so they can help you get it resolved. From your Polaris Team
Not worth the cost. Doesn’t clean well at waterline. Fine particles of dirt go right through it. An expensive, almost worthless toy.
Business response:
We're sorry to hear this, David. Please be sure to discuss your concerns with the staff at Leslie's where you purchased your FREEDOM for troubleshooting tips and advice. If you'd like to reach out to our product support team for more information, you may call (800) 822-7933 – 8 am-5 pm your local time. If hold times are longer than usual, we also offer a callback option. Please be sure to follow all prompts to successfully schedule your callback. You can also email productsupport@fluidra.com. To help us assist you faster, pl... read more
I was really surprised how easy it was to break the wheel of the unit. And it took a whole week to get it back. I don’t know if this machine will hold up for as long as it should for the amount of money it cost to purchase, but at least I didn’t have to pay for the repair.
Robot needs more suction to pick up dirt, the app is useless, terrible. Wish the robot could sense dirty areas, not worth 1200 dollars!
Business response:
Thank you for your feedback, Todd. Please be sure to discuss your FREEDOM's performance with the pool store where you purchased it for advice and troubleshooting tips on how to get a more satisfying clean. If you'd like to reach out to product support, we recommend sending an email to productsupport@fluidra.com. To help us assist you faster, please be sure to include the information listed below. • Your address and phone number • Model # and Serial # of your product • Date your product was purchased or installed • Name of ... read more
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4.3 star rating with 526 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is closed now. It will open on Monday at 9:00 a.m.