Polaris FREEDOM

4.3

4.3526 reviews

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Craig B.

3 months ago

Unfortunately, the directions for setup were incorrect and caused me to return the first unit. As it turned out, I simple had to hold on to the button when connecting with the local wifi rather than releasing after the light started flashing.

Business response:

Thanks for sharing this and we will make note of it. We're glad to know you found a solution. We hope you're also sharing this with the dealer where you purchased your FREEDOM as well. They may have advice to share in the future and your experience may help other customers. From your Polaris Team

Elisa H.

4 months ago

I love that this pool cleaner is cordless—it makes it very convenient to use. However, there are two things to consider before purchasing: 1. The unit must be completely dry before recharging, so you can’t simply pull it out of the pool and plug it in right away. 2. Be prepared to retrieve it from the pool every day. Since it’s cordless, you’ll likely need to “fish” it out regularly for charging and storage. Overall, it’s easy to use and the cordless design is a big plus, but the daily retrieval and drying requirements may b... read more

Business response:

Hi Elisa, Thanks for choosing the Polaris FREEDOM! Your trust and satisfaction are our top priorities. We appreciate your feedback about removing the cleaner daily as well as charging it when dry. Even for our corded robotic cleaners, we recommend removing them from the pool after each cycle. Rinsing the cleaner with fresh water, as well as emptying the debris canister after each cycle, are good maintenance practices for the cleaner. If we can assist further, please let us know at (800) 822-7933; our product specialists ... read more

Byron L.

4 months ago

Have a Polaris Freedom for 2 years that I used sporadically since I have a pool company doing the maintenance, now the vacuum is not taking charge anymore and the warranty is only for 2 years so it is not cover anymore. I called manufactured and no helped at all, so I took it to Point of sale and they charge me $75 for diagnostic and now they want $850 estimate to replace the battery. I paid close to $1800 for a piece of equipment that is not worth. Customer service with the manufacturer is terrible

Business response:

Hi Byron, We're sorry you're experiencing issues with your Polaris FREEDOM battery. Product quality and customer satisfaction are top priorities to us. Please email us at customerfeedback@fluidra.com with your contact information and we will have a technical support representative reach out to you. Thank you for your patience. All the best, Your Polaris Team

Michael W.

4 months ago

I bought this unit to replace a corded Polaris that I had for 5 years and stopped working. This unit does not clean nearly as well as the corded unit. Run time is two hours and you only get one run off one charge. It does not do my steps or the swim out. It does not clean the water line. Would not recommend.

Business response:

Hi Michael, We're sorry you're less than satisfied with the performance of your Polaris FREEDOM. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can learn more about your experience. All the best, Your Polaris Team

Rick G.

4 months ago

The Polaris Freedom does a really nice job cleaning our pool. One concern I have is it sometimes seems to get stuck in a corner and spend considerable time there going up and down unless I help it out. Two things I think would help it would be either if the app would be audible when the cleaning cycle is finished and if I could use the app to bring the cleaner to the top instead of having to get the pool pole out and tapping it.

Business response:

We are glad to hear Polaris Freedom cleans your pool well. We hope you will discuss your concerns with your local pool professional. They may have suggestions to make handling your cleaner easier. From your Polaris Team

Michael H.

6 months ago

It blows stuff around and only picks up half the stuff

Business response:

We are sorry to hear your cleaner isn't performing as expected, Michael. Please call our technical support team so we can help troubleshoot. You can reach us at (800) 822-7933. All the best, Your Polaris Team

Kelly W.

8 months ago

I am constantly losing connection with the Polaris. The app will show the 2.5 hour countdown and then lose connection as soon as I put it in the water. I don't think it’s out of WiFi range because it appears to lose connection as soon as it gets in the water.

Business response:

Thank you for your review, Kelly! WiFi signals don’t transmit underwater, so most app features are unavailable during a cleaning cycle. To reconnect to WiFi, simply place the cleaner back on its charging stand. If you have any questions, please call our technical support team at (800) 822-7933. Happy swimming! Your Polaris Team

Edwin A.

9 months ago

I would like to say the actual product works good, but Customer service is horrible. I had a few questions i had asked about product & I can’t get a reply back & person I talked to on the phone didn’t know. Customer support doesn’t exist for this product!

Business response:

We are very sorry you didn't get the assistance you needed, Edwin. We have sent you an email from customerfeedback@fluidra.com so we can continue the conversation and get you some help. All the best, Your Polaris Team

Cheryl F.

11 months ago

The cord is too short to reach an outdoor outlet, so I have to charge the unit inside my house - dragging it in and out each day. Not being able to set it wet on the recharging station is also a pain. I have to let it sit outside till it's fully dry and then haul it inside to charge. Really wish I hadn't purchased it.

Business response:

We are sorry your outlet isn't in an ideal spot for your cleaner, Cheryl, and understand your frustration. We hope your FREEDOM is performing well and keeping your pool clean. If there is anything we can do to help, please call our support team at (800) 822-7933. All the best, Your Polaris Team