This profile has been claimed by the business owner or representative.
Polaris FREEDOM
The robot doesn’t clean the waterline after the first 10-15 mins. Which also means you have to scope it from the bottom every time.
Business response:
Hi Craig, During the last 10 minutes of the cycle, the cleaner will climb to different walls and wait at the waterline. Remove using the handle. Water will expel to make it lighter (Not available in Floor Only mode). If the cleaner is not removed at the waterline, it will return to the floor at the end of the cycle. All the best, Your Polaris Team
It cleans well however I am getting error code 25 more often than not when I put it back on the charger. My local pool place is now going to just swap it and send it back to Polaris. Quite a pain.
Business response:
We are very sorry for the frustration and inconvenience, Brian. Please let us know if you have any further issues with the replacement cleaner so we can help. You can email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
I purchased this unit from Leslie's that had to order it because the stores in Phoenix AZ area do not carry this model yet. The Polaris Freedom stopped charging after 4 uses. Used the manual to troubleshoot and was not able to resolve. Called the technical support #; received numerous messages "we are having extending hold times, please call back the next day", then the system disconnects/hangs up. Had to deal with calling back multiple times for 3 days. Finally was able to talk to tech support and they said the charging ... read more
Business response:
Hi Michael, We're sorry you're experiencing issues with your Polaris FREEDOM. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The robot moves well but doesn't do any cleaning. I spent over couple of thousand dollars to do less work myself. now I have to take care of Robot and clean the pool as well
Business response:
We are sorry to hear your cleaner isn't ingesting any of the debris in your pool, Reza. We want to understand your situation better and help. Please email us at customerfeedback@fluidra.com and provide us with a few more details so we can assist. Thank you, Your Polaris Team
I have a lagoon shaped pool. It does not clean the pool adequately and misses areas regularly. I would not buy this unit again...and would return it if it was eligible for a return.
Business response:
We're so sorry your cleaner isn't performing as expected, Jeff. We can have a team member call you to help troubleshoot if you'd like. Please respond to this email and provide us with your phone number. All the best, Your Polaris Team
Can’t control it once in the water so a lot of the features like remote control is a useless feature
Business response:
Hi Annmarie, We apologize that the Polaris FREEDOM features do not match your expectations. We manufacture several corded robotic cleaners that accept remote control instructions. Product quality and customer satisfaction are top priorities to us. If we can assist with your cleaner or with selecting a cleaner that meets your pool's needs, please let us know at (800) 822-7933; our product specialists are always happy to help. All the best, Your Polaris Team
Doesn’t climb the walls for the entire time, wasn’t given any instructions on how to run it Don’t understand the app to run it
Business response:
We are sorry to hear you're having a difficult time with your cleaner, Richard. We want to help! Please call our technical support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Thank you, Your Polaris Team
Was broken when arrived. Sent back and was supposed to get new one. That was 2+ months ago. They say they are now backordered. Still waiting. Pool will be closed before it comes.
Business response:
Hi Daniel, We are so sorry you're still waiting on your cleaner. We looked up your account and still don't see a warranty claim from your retailer. Please respond to this email and include your address, date of purchase, and retailer name/location so we can understand what happened. We want you to have a working cleaner ASAP. All the best, Your Polaris Team
I find the Freedom does not do a very good job cleaning the waterline. I still have to brush the walls and waterline after it is finished cleaning for 2.5 hours. Not sure if this is a design flaw or because it is battery operated and does not have enough power. It does clean the floor very well. Also the app is worthless, I have to start it manually and set a timer so I know when it is done.
Business response:
Thank you for sharing your experience with us, Kathleen. If your cleaner isn't climbing the walls as expected, we recommend thoroughly cleaning the filter canister with mild soap and a soft brush. We also recommend making sure your pool chemistry is balanced so your walls aren't slippery. If you continue to need assistance, please call our technical support team so we can help troubleshoot at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris FREEDOM
How is Polaris FREEDOM rated?
Polaris FREEDOM has a 4 star rating with 786 reviews.
When is Polaris FREEDOM open?
Polaris FREEDOM is open now. It will close at 6:00 p.m.