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Polaris P825 Robotic Pool Cleaner
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This cleaner worked fine for the first few times we used it, but now it gets stuck climbing the wall in one place and never leaves that spot, even when it’s in floor only mode. It won’t reverse directions and I can’t find any troubleshooting guide that will help us figure out how to get it go in the opposite direction and not just up the wall and fall back to the bottom only to go back up the wall in the same spot over and over. It works great if it would only reverse itself.
Business response:
Hi Valerie, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner! Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. In the meantime, one thing to try is to clean the filter canister, see Cleaning the Filter Canister in the Owner's Manual, found here: https://www.polarispool.com/en/specialty/robotic/polaris-p825. Thank you for your patience. Regards, Your Polaris Team
Does a great job. Much better than my old cleaners.
Business response:
Hi Tom, Thanks so much for your review! We really appreciate your taking the time to share your experience with us. Happy swimming! Your Polaris Team
I have had the Polaris 825 Robotic Cleaner for about 1 month , use it about twice a week and I’m loving it! Our pool is only a 10,000 gallon size but this cleaner has been superb. I’ve read that it breaks down at the 2 year mark- right around the expiration of the Warranty. That will be an absolute travesty, for the price. We’ll see, but so far, definitely 5 stars!
Business response:
Dear Obidike, Thanks for sharing your first-hand Polaris experience with others online! It's always a pleasure to hear from satisfied customers like yourself. Wishing you many more reliable years of service from your Polaris cleaner. Please let us know if there's anything we can do to improve your experience, now or in the future. All the Best, Your Polaris Team
Excellent, so far so good, its doing what what I expected
Business response:
Thank you so much for your kind words, Wilfredo. We really appreciate your taking the time to share your experience with us! Cheers, Your Polaris Team
I like the Polaris P825. My only complaint is that it won't climb the steps.
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Daniel! Your trust and satisfaction are our top priorities. A product specialist will be in touch to see if we can help with those steps. Swim on, Your Polaris Team
I’ve had the 4 wheel models. This is cheaper and does a much better job.
Business response:
Hi James And Darla, Thanks for sharing your story about the Polaris P825 Robotic Pool Cleaner. We hope you continue to enjoy a convenient and worry-free pool experience. In pursuit of the perfect swim, Your Polaris Team
Best $$$ ever spent. At 1st I though no way it wld climb walls especially a 40x20 Olympic pool. But it did. Just push the button and walk away. Don’t know how it knows where dirt lays but it does. Amazing product
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Dan! Your trust and satisfaction are our top priorities. It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! Your Polaris Team
This cleans the pool better then I thought and is worth the money.
Business response:
Thanks, Robert! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a great swim season! Your Polaris Team
Super happy with my Polaris P825 Robotic Pool Cleaner. It does a fantastic job picking up dirt and debris from the floor of my pool. It also lifts easier and cleans easier between uses compared to my last cleaner. Great design. Well done!
Business response:
Hi Rob, Thanks for sharing your first-hand Polaris experience with others online! It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! All the Best, Your Polaris Team
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 983 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is open now. It will close at 6:00 p.m.