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Polaris P825 Robotic Pool Cleaner
About this business
It takes all of the stresses of pool cleaning down to 0. After 2 hours my pool is ckean and no hard work on my part...what a lifesaver!
One end of my pool had a 2 inch layer of saw dust in it when we had stump grinded. I did not know what I was going to do. my Polaris completely cleaned it up in a few hours.
Robot works well, sornwyine have to run multiple cycles for it to pick up the entire floor of the pool. Collection basket is too small
It seems to be cleaning the bottom of the pool well and does okay on the walls. It is difficult to plug in to one outlet that covers the whole pool. It does not handle the built in seats at all. We had a green pool and we’re about at our top with frustration and it did the job to get it blue and has continued to stay blue so far.
Favorite part is the top filter/easy empty. It does not clean every inch of my pool so I have to run it multiple times to cover the whole thing.
1st time I used was a piece of cake, did a great job. Only complaint so far is the. assembling of the cart. The wheel clip and piece of the tray broke on one side while trying to install one of the wheels. Called and emailed the company for replacement parts but haven’t heard from them. Called dealer where I purchased cleaner they ordered parts and said would be in 5 days, that was 3 weeks ago, also haven’t heard from them. Another issue, I have a rebate due on cleaner but I can not be sure the company even has it. I filed... read more
Business response:
Dear David, Sorry to hear about your frustrating experience! If you still need assistance getting the parts you need, please email feedback@zodiac.com. Please allow six to eight weeks for rebate processing. To inquire about the status of your rebate, email rebates@zodiac.com or call (800) 822-7933. We are here for you. Best, Polaris
purchased cleaner less than years ago unit was repaired twice under warranty and now the main motor is faulty and send a message to polaris and no response all previous reviews were erased I would not recommend this machine
Business response:
Hi Carlos, We are sorry to hear that you have not heard back from our technical support team. Please reply to this email and include your contact number; we will ensure that you are contacted within 72 business hours. Thank you, - Polaris
I have a fiber glass pool and it does not pick up the fine particles as well as my "Dolphin" robotic cleaner did. Your service department sent out a different basket and it's does better but still does not clean every particle. Your service department also advised some issues with our sand filter which we have replaced the sand etc but still we do not get a clean pool every time we use it. My "Dolphin" cleaner was excellent in picking up it all but it only lasted approx. 3 years and Leslie's no longer sells them. The Pol... read more
Constantly gets stuck on the main drain in the pool.
Business response:
Hi Michelle, Thank you for providing us with feedback. Product insights like these help us improve the performance of our products. Would you be willing to provide us with additional insights? If so, please respond to this email with a photo of your main drain. Understanding the type of drain cover your pool has will help our team test and improve the product. We also offer a drain cover that may help resolve this issue. Just respond to this email if you'd like to learn more and receive assistance. Thanks again, Polaris
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 877 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is closed now. It will open at 9:00 a.m.