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Polaris P825 Robotic Pool Cleaner
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Great product . Really does a good clean of the pool . It gets every little bit of stuff out of the pool even stuff the eye can’t see . I recommend this product .
Business response:
Hi Ed, Thank you so much for your feedback! We notice that your rating doesn't match your kind words, however. Please let us know if there is anything we can do to improve your experience. All the best, Your Polaris Team
Our P825 picks up large debris well, however does a horrible job with sand and dirt. It's almost like dirt is just recirculated into the water, so an hour after the cleaner is done the dirt settles back on the bottom of the pool. We're using the basket that came with the cleaner, we've just ordered a fine mesh basket so hopefully that may solve the issue. But very frustrating.
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Greg! Your trust and satisfaction are our top priorities. The fine debris filter should make a big difference in your cleaner experience; we're glad you have that on order! If you'd like any other assistance with your new cleaner, just reply to this email. Happy swimming! Your Polaris Team
Works great no complaints. Would definitely recommend
Business response:
Hi Candice, Thank you so much for your review! We notice that your star rating doesn't match your kind words; please let us know if there is anything we can do to improve your experience. All the best, Your Polaris Team
This cleaner works great when the rubber tracks on front and sides don’t fall off. Not sure why this is happening but it’s happening so frequently now I can guaranty that when I put it in to clean I will find the rubber tracks on pool floor and side tracks off. I took to pool store to see if it can be repaired but I would not recommend this model and not for the price.
Business response:
Hi Linda, We're sorry about the issues you're having with your Polaris P825. If you take your cleaner to Leslie's Pool Supplies, they should be able to install new sides for the cleaner which includes a new guard to help solve this issue. You may want to call ahead to be sure they have the gearbox (part number R0632200) in stock. Please let us know if we can help further, and enjoy your pool time! Your Polaris Team
Impossible to get anyone on the phone. Called this am and was told I had a 6 minute wait. 18 minutes later I was told my wait was less than 15 minutes. My unit has been broken for 5-6 weeks. I am told by the staff at the store I bought the unit that it is under warranty but 'due to COVID' there are no parts available to fix it. There is no time frame of when the parts will be shipped. I am supposed to 'hold tight'. Meanwhile my pool looks like shit. Sounds to me as if Polaris is refusing to honor their warranty.
This cleaner was okay (I wish there was a 2.5 star). It is easy to use and the basket is easy to clean. The biggest problem I had was durability. It stopped working correctly after 2 seasons. Had it in for repairs and was still doing the same thing (run for a little bit and then stop).
Business response:
Hi Jim, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you to see how we might help. Thank you for your patience. Regards, Your Polaris Team
It’s a solid vacuum when it doesn’t get stuck on the bottom drains. I ran it today and it got stuck 4 times in 20 minutes. Definitely not a vacuum you can turn on and forget about it.
Business response:
Dear Mark, Thank you for your feedback about the Polaris P825 Robotic Pool Cleaner. Your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit https://www.zodiacpoolsystems.com/en/products/pool-accessories/unibridge. If you'd like to receive assistance from us or to provide us with additional feedback, just reply to this email and we'll be in touch. Thanks again, Your Polaris Team
The Polaris will pass over an extremely small left 20 times and never pick it up. It pretty much picks up nothing.
Business response:
Hi Darla, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
I have a P825 that has been in the shop at Leslie's Pool Supply in Tomball, TX for 4 months. They tell me that the cord from the system to the cleaner is bad and it is under warranty. However, they have said that Polaris is not producing any of these cords and they have not been able to repair it because of this. Is anyone else having the same problem? I have tried calling the 800 number for Polaris for a solid week, but the wait time is over 78 minutes and they will not call you back. This is ridiculous and I'm thinkin... read more
Business response:
Hi Bruce, we apologize for your experience! Non-essential manufacturing was shut down and has affected our pool cleaner manufacturing as well as many other industries. We're working hard to fulfill backorders as well as get back to each and every customer who has left us their number, and unfortunately, it's taking some time. Thank you so much for reaching out and sharing your feedback. Product quality and customer satisfaction are top priorities to us, and we're working as fast as we can to ensure that you, as well as all o... read more
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 985 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is open now. It will close at 6:00 p.m.