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Polaris P825 Robotic Pool Cleaner
About this business
The Polaris 825 does all of the work and allows me just to relax and enjoy my pool!
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Cory! Your trust and satisfaction are our top priorities. We notice that your kind words don't match your rating. Please let us know if there's anything we can do to improve your experience. Enjoy the extra swim time! Your Polaris Team
We purchased the cleaner because we live on a sandy hill and need something to clean sand from the bottom of the pool. It does not clean the bottom on the pool at all
Business response:
Thanks for choosing the Polaris P825 Robotic Pool Cleaner, Sara! Your trust and satisfaction are our top priorities. Your cleaner comes standard with a General Purpose Filter, but it sounds like you could benefit from the Polaris Fine Debris Filter (part number R0632700) to contain your sand. Please let us know if we can be of further assistance by replying to this email. All the best, Your Polaris Team
Previous Hayward pool cleaner worked better.. the Polaris cleaner doesn’t remove dirt from floor of the pool.
Business response:
Hi Charlotte, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner! Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
I’ve had my Polaris 825 for about 4 years with no issues, but the past days I’ve noticed it’s getting stuck at the cords furthest length. Today I ran it and watched it closely. The unit is only going in one direction and will not reverse direction. Took apart the unit and still can not locate the solution. Any help would be appreciated
Business response:
Hi Turnyz@yahoo.com, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner! We will have a technical support representative reach out to you. Do you have a phone number we can reach you at? Thank you for your patience. Regards, Your Polaris Team
Received the P825 and am not impressed. My pool has some sand/dirt at the bottom surface that the robot cannot clean. It will pick up the fine particles then disburse them through the filter and back into the pool. Next day, the sand/dirt settle back at the bottom. I hope I have not wasted my money. Polaris team please contact me deep.gidda1@gmail.com
Business response:
Hi Deep Gidda, It sounds like you could benefit from switching your cleaner's filter to the Polaris Fine Debris Filter (part number R0632700). The General Purpose Filter comes standard with the Polaris P825 and isn't built for the fine sand and dirt that your cleaner is missing. A product specialist will be in touch to see how we can further assist. All the best, Your Polaris Team
I purchased this after my cleaner died. I had my other water tech blue pearl cleaner for 12years and loved it. My main issue is the cleaner is hanging up on my drain. I love the design and the caddy but if it hangs on the drain I will have to return it. It is pointless to have a unit that I have to monitor and continue to remove from the drain. Any assistance would be of great help on this.
Business response:
Dear Pacdad-44, Thank you for your feedback about the Polaris P825 Robotic Pool Cleaner. We have a suggestion for you. Your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit https://www.zodiacpoolsystems.com/en/products/pool-accessories/unibridge. If you'd like to receive assistance from us or to provide us with additional feedback just reply to this email. All the best, Your Polaris Team
Only lasted six months after warranty ran out
Business response:
Hi John, We're sorry you're experiencing issues with your Polaris P825 Robotic Pool Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
okay, but I have not received the $75 rebate that I was told that I would get. I have a hard time telling friends and family to purchase things from you when I feel that I have been lied to.
Business response:
Hello Wendell, Thank you for your feedback. We ask that you allow 6-8 weeks to process your rebate. We have checked and verified that your rebate should arrive within 14 business days. Thank you for your patience. All the Best, Your Polaris Team
It cleans pool 75% of the time. There is no timer to work with. It runs approximately 1.5 hrs a cycle. I wish there is a timer so I can decide how long I can run it for....
Frequently asked questions about Polaris P825 Robotic Pool Cleaner
How is Polaris P825 Robotic Pool Cleaner rated?
Polaris P825 Robotic Pool Cleaner has a 4.3 star rating with 985 reviews.
When is Polaris P825 Robotic Pool Cleaner open?
Polaris P825 Robotic Pool Cleaner is open now. It will close at 6:00 p.m.