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Polaris PB4SQ Booster Pump
About this business
Pump has developed several pin hole leaks in the housing. I am currently waiting a replacement pump under warranty.
Business response:
Hello Jeffrey, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced with your Polaris PB4SQ Booster Pump. We understand the frustration caused by the leaks, and we appreciate your patience as we work on resolving this issue for you. If you have any questions or if we can assist in any way, please let us know at (800) 822-7933. All the best, Your Polaris Team
This was the second time I had to replace my PB4SQ booster pump due to the housing cracking. I would not recommend anyone install this pump. Also there is no warranty unless it is installed by a pool professional.
Business response:
Hi Michael, We are so sorry you had an issue and understand your frustration. We only cover parts/repairs when our products are installed by a certified pool professional. If you run into any issues with your new housing, please email us at customerfeedback@fluidra.com so we can assist. All the best, Your Polaris Team
My previous Polaris pump lasted less than 4 yrs.
Business response:
Hi Don, We're sorry you experienced issues with your previous Polaris PB4SQ Booster Pump. Product quality and customer satisfaction are top priorities to us. Your installer can diagnose any future issue and process any needed warranty claims on your behalf, and you can always reach out to us at (800) 822-7933 for assistance. We appreciate you and wish you a good swim season. All the best, Your Polaris Team
Only because you can't give 0 starts. Worst PIECE OF $H!T pump...EVER!!! We've bought 2 in the past 2 years and both have failed on the front side. The plastic housing has cracked on both. We have a heated pool and live in Texas so there is not reason for them to have failed other than poor quality! We will never buy another POLARIS product again. EVER!!!
Business response:
We are very sorry to hear you've had such a negative experience with your booster pump, Bill. Please respond to this email and include your address and date of purchase so we can look up your account and see your history. Please also help us understand where you're currently at with your booster pump. Are you in need of a repair? We want to help. Thank you, Your Polaris Team
Motor broke in less than 2 years - leaked water for days. Out of warranty and needing to purchase new unit out of pocket. Not exactly reliable machinery.
Business response:
We are sorry to hear you've had an issue with your booster pump out of warranty. We would like to understand your situation better. Please respond to this email and provide us with your address and date of purchase so we can look up your account. Thank you, Your Polaris Team
Is there any kind of REBATE available for purchasing the PB4SQ Booster pump? Phyllis Duarte phyllisduarte@netzero.com
Business response:
Hi Phyllis, We do not currently have any rebates for the PB4SQ booster pump. Thank you for inquiring. Best, Your Polaris Team
My pool person purchased & installed it and as far as I know everything is working fine.
Business response:
Thank you for taking the time to leave a review, Phyllis! We are glad to hear your booster pump is performing well. Enjoy your pool time! Your Polaris Team
The body housing is weak and breaking easily
Business response:
Hi Nancy, We are so sorry you’re having issues with your PB4SQ and want to help. We would like to understand your situation better. Please respond to this email and let us know if you’ve had your booster pump assessed by a pool pro and what the current status is. Thank you, Your Polaris Team
Our Polaris PB4SQ booster pump was installed in September 2018 and it has become so loud (90 db) that we can't run it.
Business response:
We are sorry to hear that you’re having issues with your booster pump, Debbie. We recommend having a certified pool professional take a look at your pump to diagnose the problem and make a repair if appropriate. You can find a local pool pro using our dealer locator - https://locator.fluidrausa.com/en If you have any questions or need further assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris PB4SQ Booster Pump
How is Polaris PB4SQ Booster Pump rated?
Polaris PB4SQ Booster Pump has a 4.2 star rating with 149 reviews.
When is Polaris PB4SQ Booster Pump open?
Polaris PB4SQ Booster Pump is closed now. It will open at 9:00 a.m.