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Polaris PB4SQ Booster Pump
About this business
Your pump died after 11 months of operation and I called your company and they see that I bought it 11 months ago and it is fully under warranty. However, they would not do anything for me because a professional electrician did not hook it up. This pump was a replacement to an existing pump and your hook up only takes two screws to an electrical wire. I was not going to pay an electrician to hook this pump up or unhook it. I feel like your product has absolutely no warranty on it because they said my electrician would have t... read more
Business response:
We are sorry you've had a frustrating experience, Howard. We have shared your contact information with our technical support team and will have someone call you in the next 2-3 business days. All the best, Your Polaris Team
We install 5 of these booster pumps at different location all of them started leaking after 4,5 months. I called customer service and they refused to provide any fix...worst Custom service I would never buy their products
Business response:
We are sorry you've had a frustrating experience, Frankie. In order for your pump to be covered under warranty, we require that it be installed by a certified pool professional. We’re not sure if you’re a certified pool professional based on your contact information. Please email us at customerfeedback@fluidra.com if you'd like to share more information so we can get a better understanding of your situation. Thank you, Your Polaris Team
Pump failed after one year. I installed a new one and they won’t warranty the old one if it isn’t install. I needed to get my pool going and couldn’t wait.
Business response:
We are sorry you had a frustrating experience, Robert. Since electrical wiring and plumbing are required for this installation, as well as general knowledge of how to install pool equipment without causing product damage, we cannot warrant a booster pump if it's not installed by a qualified pool professional. While we understand your frustration, this requirement protects homeowners from serious safety risks and ensures the product performs properly. Thank you, Your Polaris Team
The great thing about this pump is how quiet it is. The bad, within a month after installation the pump developed a leak and they would not cover it under warranty. We had a very cold spell a week before the leak developed so they said it was probably due to the cold. Luckily we had a pool service install the pump and they fixed it for no cost to us. If I had the choice I would have replaced the pump with a different brand due to the poor customer service.
Business response:
We're sorry you had a frustrating experience so soon after your booster pump was installed, Pamela. We looked up your account and didn't see any notes or history of a warranty call. We've sent you an email from customerfeedback@fluidra.com so we can gather more information and better understand your situation. All the best, Your Polaris Team
The third Polaris pool pump in 2 years. Company wont stand behind it or give even a partial rebate. I have contacted them with all the details. The first replacement lasted 20 months. The name is big the quality is sub par
Business response:
We are sorry to hear you've had a negative experience, Sally. We will cover all repairs due to a manufacturer's defect within the warranty period. If you have issues with your current booster pump, please contact a local warranty center for support. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have questions or need further assistance, please email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
My pump stopped working after 3 months. I contacted warranty support and had to follow up multiple times to get a response. I would keep getting questions about the installer versus how I could be quickly helped. Eventually i was told to look at your website for a professional to help but none came back for my area. I asked what to do next but was given no guidance other than the warranty would not be honored. i tried calling and the outgoing message said they were receiving too many calls and to try the next day. I tri... read more
Business response:
Hi Michael, Since electrical wiring and plumbing are required for installation, as well as general knowledge of how to install pool equipment without causing product damage, we cannot warrant this booster pump if it's not installed by a qualified pool professional. While we understand your frustration, this requirement protects homeowners from serious safety risks and ensures the product performs properly. This requirement is stated in the PB4SQ product manual: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/po... read more
It seemed great for about 3 months. Then it quit working. Turns out the starting capacitor went bad.
Business response:
We're sorry to hear you had an issue so soon after purchase, Harry. Hopefully, you were able to receive help from one of our contracted warranty service pros. If you need additional assistance, please email us directly at customerfeedback@fluidra.com. All the best, Your Polaris Team
This is the 3rd time in 3 years I have had to replace this pump due to faulty defective covers and leaks!
Business response:
We are very sorry you've had such a frustrating experience, Danny. Please contact us if you run into any future issues. You can email us directly at customerfeedback@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Broke after 24 months and we had to replace it.
Business response:
We are sorry you had a frustrating experience, Alison. Customer satisfaction is important to us. If you want to share more details about your situation, please email us at customerfeedback@fluidra.com. Thank you, Your Polaris Team
Frequently asked questions about Polaris PB4SQ Booster Pump
How is Polaris PB4SQ Booster Pump rated?
Polaris PB4SQ Booster Pump has a 4.2 star rating with 154 reviews.
When is Polaris PB4SQ Booster Pump open?
Polaris PB4SQ Booster Pump is closed now. It will open on Monday at 9:00 a.m.