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Polaris PB4SQ Booster Pump
About this business
Motor broke in less than 2 years - leaked water for days. Out of warranty and needing to purchase new unit out of pocket. Not exactly reliable machinery.
Business response:
We are sorry to hear you've had an issue with your booster pump out of warranty. We would like to understand your situation better. Please respond to this email and provide us with your address and date of purchase so we can look up your account. Thank you, Your Polaris Team
Is there any kind of REBATE available for purchasing the PB4SQ Booster pump? Phyllis Duarte phyllisduarte@netzero.com
Business response:
Hi Phyllis, We do not currently have any rebates for the PB4SQ booster pump. Thank you for inquiring. Best, Your Polaris Team
My pool person purchased & installed it and as far as I know everything is working fine.
Business response:
Thank you for taking the time to leave a review, Phyllis! We are glad to hear your booster pump is performing well. Enjoy your pool time! Your Polaris Team
The body housing is weak and breaking easily
Business response:
Hi Nancy, We are so sorry you’re having issues with your PB4SQ and want to help. We would like to understand your situation better. Please respond to this email and let us know if you’ve had your booster pump assessed by a pool pro and what the current status is. Thank you, Your Polaris Team
Our Polaris PB4SQ booster pump was installed in September 2018 and it has become so loud (90 db) that we can't run it.
Business response:
We are sorry to hear that you’re having issues with your booster pump, Debbie. We recommend having a certified pool professional take a look at your pump to diagnose the problem and make a repair if appropriate. You can find a local pool pro using our dealer locator - https://locator.fluidrausa.com/en If you have any questions or need further assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
POS. Pump body. Body won’t last a year with out the plastic splitting leaking water everywhere. No parts for the body. JUNK
Business response:
We are so sorry to hear you’ve had a difficult experience with your booster pump, J H. We want to help. Please respond to this email and provide us with your name, address, date of purchase, and any other details that will help us understand your situation better. Thank you, Your Polaris Team
I purchased a PB4SQ pump from our Leslie's pool store. You would think that if a pump is available from a very large retail chain such as Leslie's (as opposed to only thru authorized installers), it is meant to be purchased and installed by ordinary people. News flash: Polaris gladly takes your money at the retail shop but does not give you any warranty if you install it yourself. One year and a month after I purchased the pump, it broke. Apparently these pumps are disposable and that they suffer from a design probl... read more
Business response:
Hi Davood, We are sorry to hear you are upset and we’re working to provide you with support. Since electrical wiring and plumbing are required for booster pump installation, as well as general knowledge of how to install pool equipment without causing product damage, we do not warrant a booster pump if it wasn’t installed by a qualified pool professional. While we understand your frustration, this requirement protects homeowners from serious safety risks and ensures the product performs properly. We are sending you the p... read more
The front housing breaks after a year of use. Lots of reports of this. The part to replace it is minimum $100 and is currently on back order. Stay far away from this pump.
Business response:
Hi Zach, Thank you for your valuable feedback. We're sorry to hear that you're less than satisfied with your Polaris PB4SQ Booster Pump. The pump is warranted for one year. We recommend consulting with your installer to diagnose the issue and to process any warranty claims on your behalf. All the best, Your Polaris Team
I love how it works. It really cleans my pool well. The problem is it appears to have cracked where the 4 bolts are. I googled it and there are videos of people having the same problems. It’s only a year old.
Business response:
Hi Bill, We are so sorry you have cracks in your booster pump and want to help. Please call our technical support team at (800) 822-7933 so we can assist you. Thank you, Your Polaris Team
Frequently asked questions about Polaris PB4SQ Booster Pump
How is Polaris PB4SQ Booster Pump rated?
Polaris PB4SQ Booster Pump has a 4.2 star rating with 154 reviews.
When is Polaris PB4SQ Booster Pump open?
Polaris PB4SQ Booster Pump is closed now. It will open on Monday at 9:00 a.m.