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Polaris PB4SQ Booster Pump
About this business
POS. Pump body. Body won’t last a year with out the plastic splitting leaking water everywhere. No parts for the body. JUNK
Business response:
We are so sorry to hear you’ve had a difficult experience with your booster pump, J H. We want to help. Please respond to this email and provide us with your name, address, date of purchase, and any other details that will help us understand your situation better. Thank you, Your Polaris Team
I purchased a PB4SQ pump from our Leslie's pool store. You would think that if a pump is available from a very large retail chain such as Leslie's (as opposed to only thru authorized installers), it is meant to be purchased and installed by ordinary people. News flash: Polaris gladly takes your money at the retail shop but does not give you any warranty if you install it yourself. One year and a month after I purchased the pump, it broke. Apparently these pumps are disposable and that they suffer from a design probl... read more
Business response:
Hi Davood, We are sorry to hear you are upset and we’re working to provide you with support. Since electrical wiring and plumbing are required for booster pump installation, as well as general knowledge of how to install pool equipment without causing product damage, we do not warrant a booster pump if it wasn’t installed by a qualified pool professional. While we understand your frustration, this requirement protects homeowners from serious safety risks and ensures the product performs properly. We are sending you the p... read more
The front housing breaks after a year of use. Lots of reports of this. The part to replace it is minimum $100 and is currently on back order. Stay far away from this pump.
Business response:
Hi Zach, Thank you for your valuable feedback. We're sorry to hear that you're less than satisfied with your Polaris PB4SQ Booster Pump. The pump is warranted for one year. We recommend consulting with your installer to diagnose the issue and to process any warranty claims on your behalf. All the best, Your Polaris Team
I love how it works. It really cleans my pool well. The problem is it appears to have cracked where the 4 bolts are. I googled it and there are videos of people having the same problems. It’s only a year old.
Business response:
Hi Bill, We are so sorry you have cracks in your booster pump and want to help. Please call our technical support team at (800) 822-7933 so we can assist you. Thank you, Your Polaris Team
My Polaris pump body (plastic material) started cracking and water was leaking. Polaris team helped me secure a new part very quickly despite severe market shortage of this item. They did really an excellent job. The pump itself is great with a quiet operation and it very easily serviced.
Business response:
Thank you for your positive review, Martin. We’re so glad you’re satisfied with your booster pump and the service you received. Enjoy your pool time! All the best, Your Polaris Team
I have purchased this booster pump in May 2020. It is quiet and efficient BUT the pump body plastic part started leaking through multiple small cracks at the base of the part after 5 months of use. After replacing this part the exactly same defect appeared after 6 months again. Evidently manufacturing problems (wrong plastic component). Now this part is on back order with shipping dates scheduled for March 2022. I consider this product severely flawed and the plastic part should be recalled by the manufacturer. MP
Business response:
Hi Martin, We are so sorry you’ve had consistent issues with your pump body cracking. We appreciate you sharing your experience with us and will take your comments into consideration for future product developments. If you’d like a replacement pump body, we’d like to help you with placing the order. Please email us at customerfeedback@fluidra.com so we can continue the conversation and help you. Thank you, Your Polaris Team
TWICE THE FRONT HOUSING HAS CRACKED, NOT A YEAR OLD.
Business response:
Hi Eric, We are so sorry to hear your Polaris PB4SQ Booster Pump has cracked two times in under a year. We would like to help. Please contact our technical support team so we can assist you at (800) 822-7933. We will take care of this both if it’s a warranty issue or if we can troubleshoot something else. Sincerest apologies for any inconvenience, Your Polaris Team
My Pool Service company purchased and installed this booster pump. Running well - all systems go. I am not the one who really should be answering this question , as I rely on my Pool Service company to always do the right thing. I am confident that they would not have used your product if they did not have good experience with it .
Suddenly my PB4SQ can not pull the Polaris back Never had that problem with the PB4-60 Water pressure of PB4SQ is much lower No idea what the problem is
Business response:
Hello Williem, We will have a technical support representative contact you within 48 business hours. Thank you. Polaris
Frequently asked questions about Polaris PB4SQ Booster Pump
How is Polaris PB4SQ Booster Pump rated?
Polaris PB4SQ Booster Pump has a 4.2 star rating with 149 reviews.
When is Polaris PB4SQ Booster Pump open?
Polaris PB4SQ Booster Pump is closed now. It will open at 9:00 a.m.