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Polaris Vac-Sweep 280
About this business
service from the company for swift delivery was fine. This is my 2nd polaris and unfortunately i think they are only partially effective and some would call this type near junk. If you have steps into the pool, the polaris will get stalled out on them. It just doesnt do a great job of actually moving round & sweeping the pool. VERY disappointed for the cost of this equipment.
Business response:
We are sorry you're so disappointed, Debbie, and want to help! Please call our support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
Great pool cleaner. Grossly over-priced like all Polaris equipment & parts.
Business response:
Thank you for your review and feedback, Gary. We hope you enjoy your clean pool! Cheers, Your Polaris Team
the sweep arrived with a broken tail sweep stem which required returning the entire unit. The replacement was fine
Business response:
We are very sorry your cleaner arrived damaged, John. We understand your frustration and we're glad you received a replacement. Please call our support team at (800) 822-7933 or email us at customerfeedback@fluidra.com if you need any help in the future. All the best, Your Polaris Team
product (280) arrived damaged. The wheel was broken and I had to remove a wheel from an older model to replace the new wheel right out of the box. Damage to wheels is common as I've replaced at least 4 over the life of two units now. I raised the issue of the broken wheel with amazon and requested 1) a new wheel and 2) a small credit / refund to compensation my time. No follow up to date.
Business response:
We are sorry you received a cleaner from a broken wheel, Brent. We aren't able to help with a refund or credit (since you purchased the cleaner from Amazon), but we can help you with a new wheel. Please email us at customerfeedback@fluidra.com and confirm your address. We will order a new wheel right away. All the best, Your Polaris Team
Did not receive the expected support
Business response:
We are sorry to hear you had a disappointing experience, Masoud. Please email us at customerfeedback@fluidra.com and provide us with more details so we can understand what happened. All the best, Your Polaris Team
This is my second P 280 and I love them. The 1st one with maintenance lasted years. I have a 55,000-gal saltwater pool with lots of trees. Cover in the winter but the 280 does a fantastic job of keeping the pool clean even with a 12 ft deep end.
Business response:
Thank you for your wonderful review, Henry! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
Not as good as my first one.
Business response:
We are sorry to hear your new 280 isn't performing as well as your first one, Mack. Please call our support team at (800) 822-7933 so we can get a better understanding of your situation and help troubleshoot. Thank you, Your Polaris Team
Horrible service, I was on hold for over 45minutes, the first time. The second time I was on hold for 30minutes then I selected the call back option and never received a call.Absolutely horrible.
Business response:
We are so sorry you had such a difficult time reaching us, Michael. Please email us at customerfeedback@fluidra.com and provide us with more details so we can get you some support. Sincere apologies, Your Polaris Team
Would not run. Pressure relief valve on the line was loose. Once tightened, it took off. Runs as it should now. Good.
Business response:
Thank you for sharing your experience with us, William! We’re glad to hear you got your 280 up and running and that it’s now working well. If there’s anything we can do to improve your experience, please let us know. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris Vac-Sweep 280
How is Polaris Vac-Sweep 280 rated?
Polaris Vac-Sweep 280 has a 4.5 star rating with 1,225 reviews.
When is Polaris Vac-Sweep 280 open?
Polaris Vac-Sweep 280 is closed now. It will open on Monday at 9:00 a.m.