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Polaris Vac-Sweep 280
About this business
Been a great and reliable replacement to my Pentair Racer LS.
Love it! Cleans the sides of the pool and benches just as well as the floor.
Easy to use! Does a great job
Love our Polaris
On start up, the pressure relief valve was opening up. I had to change it out to my old one to get the unit to run. After running for a short time, it started running on its side. Pulled it out and found the float head was full of water. Polaris (Fluidra) would not send replacement parts, so now I am having to take it to Leslie’s that is 1 1/2 hours away.
Business response:
We are very sorry you've had such a frustrating experience, Benjamin. We’ll be reaching out via email right away to help resolve this as quickly as possible. All the best, Your Polaris Team
Could improve on Directions. Not clear in some areas and too much information in others
Business response:
We appreciate your feedback, Robert, and want to help! Please email or call us if you require further assistance. We can be reached at customerfeeedback@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
The tail continues to be sucked up through the vacuum hole. One of the wheels fell off twice. The vacuum bags that are purchased to be attached to the Polaris 280 are cheap. Some have lasted for exactly one day.
Business response:
Hi Sandy, We're sorry you've had such a frustrating experience and want to help. If the sweeper hose is getting sucked up into the debris bag, make sure the orifice at the end of the sweep hose is not blocked by the sweep hose scrubber. You can also try adjusting the sweep hose to a more gentle sweeping motion. Tightening the screw decreases the sweeping motion and vice versa. If you are still having issues with the wheels and bags, please contact our support team directly at (800) 822-7933 or email customerfeedback@flui... read more
Unable to keep hose on back up valve. Keeps coming off. Did I get a bad machine??? Also I had store clerk help me send rebate request and I received an email asking me “if it was really me”???? Haven’t received a thing back. Purchased at Leslie’s Pools. So I have a brand new vac that needs repair!!!!
Business response:
We are sorry you're having such a frustrating experience, Gloria! Please call our support team at (800) 822-7933 so we can assist you in troubleshooting. Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.co... read more
Not happy the way unit travels want come out of corners
Business response:
We are sorry to hear that you're unhappy with your cleaner's performance, Allen. Please contact our support team at (800) 822-7933 so that we may better understand your situation and assist you in troubleshooting the issue. Thank you, Your Polaris Team
Frequently asked questions about Polaris Vac-Sweep 280
How is Polaris Vac-Sweep 280 rated?
Polaris Vac-Sweep 280 has a 4.6 star rating with 1,186 reviews.
When is Polaris Vac-Sweep 280 open?
Polaris Vac-Sweep 280 is open now. It will close at 6:00 p.m.