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Polaris Vac-Sweep 280
About this business
Did not receive the expected support
Business response:
We are sorry to hear you had a disappointing experience, Masoud. Please email us at customerfeedback@fluidra.com and provide us with more details so we can understand what happened. All the best, Your Polaris Team
This is my second P 280 and I love them. The 1st one with maintenance lasted years. I have a 55,000-gal saltwater pool with lots of trees. Cover in the winter but the 280 does a fantastic job of keeping the pool clean even with a 12 ft deep end.
Business response:
Thank you for your wonderful review, Henry! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
Not as good as my first one.
Business response:
We are sorry to hear your new 280 isn't performing as well as your first one, Mack. Please call our support team at (800) 822-7933 so we can get a better understanding of your situation and help troubleshoot. Thank you, Your Polaris Team
Horrible service, I was on hold for over 45minutes, the first time. The second time I was on hold for 30minutes then I selected the call back option and never received a call.Absolutely horrible.
Business response:
We are so sorry you had such a difficult time reaching us, Michael. Please email us at customerfeedback@fluidra.com and provide us with more details so we can get you some support. Sincere apologies, Your Polaris Team
Would not run. Pressure relief valve on the line was loose. Once tightened, it took off. Runs as it should now. Good.
Business response:
Thank you for sharing your experience with us, William! We’re glad to hear you got your 280 up and running and that it’s now working well. If there’s anything we can do to improve your experience, please let us know. Happy swimming! Your Polaris Team
It got here soon enough, but slogged around the edge of the pool or didn't move at all from the get-go...My water pressure is fine. I won't send it back. I'll pay to have it checked out locally. Something's wrong.
Business response:
Hi Leslie, We are sorry your new 280 isn’t performing optimally. You can use our dealer locator to find a pool professional to run a diagnostic test - https://locator.fluidrausa.com/en We also have some adjustments you can try (if you haven’t already): 1) Verify that the wheel RPMs are in the correct range. 2) Check the filter screen in the Quick Disconnect and clean it, if necessary. 3) Clean the skimmer basket, pump basket, and pool filter. 4) Check all of the hoses, connections, and swivels for leaks that cause loss o... read more
The unit didn’t work correctly from day 1. Piece of junk.
Business response:
Hi Marc, We are sorry to hear your 280 isn’t working properly for you. Please email us with details at customerfeedback@fluidra.com so we can help troubleshoot any issues you’re having. Thank you, Your Polaris Team
Have been using a Polaris for years. This was a replacement. Works better than last one. My pool service charged me $695.00 plus tax yet I see it much lower on your site and Amazon. Model ( 280) How do I handle this?
Business response:
Hi Sandra, Thank you for the positive review and for being a loyal Polaris customer! As the manufacturer of the product we don't sell directly to customers, so we don't set the final purchase price. Prices will vary at different stores/online retailers. We recommend discussing your charge with the pool professional you purchased your cleaner from. If there’s anything else we can do to help, please let us know. Enjoy your clean pool! Your Polaris Team
Brand new unit just installed April 2021. The hose frequent detaches from unit in multiple places, requiring me to re-attach. Tail discharge fitting broke off as well. Wheel came loose and fell off. Called customer service multiple times and never heard back. Terrible experience all around.
Business response:
We are so sorry to hear you are experiencing issues with your Polaris 280. You are important to us and we apologize for the difficulty connecting with our customer support team. We want to help. Would you please email your phone number to customerfeedback@fluidra.com so we can put you on a technical support callback list? Thank you for your patience, Your Polaris Team
Frequently asked questions about Polaris Vac-Sweep 280
How is Polaris Vac-Sweep 280 rated?
Polaris Vac-Sweep 280 has a 4.6 star rating with 1,186 reviews.
When is Polaris Vac-Sweep 280 open?
Polaris Vac-Sweep 280 is open now. It will close at 6:00 p.m.