This profile has been claimed by the business owner or representative.
Polaris Vac-Sweep 280
About this business
Could improve on Directions. Not clear in some areas and too much information in others
Business response:
We appreciate your feedback, Robert, and want to help! Please email or call us if you require further assistance. We can be reached at customerfeeedback@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
The tail continues to be sucked up through the vacuum hole. One of the wheels fell off twice. The vacuum bags that are purchased to be attached to the Polaris 280 are cheap. Some have lasted for exactly one day.
Business response:
Hi Sandy, We're sorry you've had such a frustrating experience and want to help. If the sweeper hose is getting sucked up into the debris bag, make sure the orifice at the end of the sweep hose is not blocked by the sweep hose scrubber. You can also try adjusting the sweep hose to a more gentle sweeping motion. Tightening the screw decreases the sweeping motion and vice versa. If you are still having issues with the wheels and bags, please contact our support team directly at (800) 822-7933 or email customerfeedback@flui... read more
Unable to keep hose on back up valve. Keeps coming off. Did I get a bad machine??? Also I had store clerk help me send rebate request and I received an email asking me “if it was really me”???? Haven’t received a thing back. Purchased at Leslie’s Pools. So I have a brand new vac that needs repair!!!!
Business response:
We are sorry you're having such a frustrating experience, Gloria! Please call our support team at (800) 822-7933 so we can assist you in troubleshooting. Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.co... read more
Not happy the way unit travels want come out of corners
Business response:
We are sorry to hear that you're unhappy with your cleaner's performance, Allen. Please contact our support team at (800) 822-7933 so that we may better understand your situation and assist you in troubleshooting the issue. Thank you, Your Polaris Team
It floats a lot and too slow
Business response:
Hi Travis, Thanks for your Vac-Sweep 280 feedback. To prevent the cleaner from floating, check the following: • Verify that the wheel RPM's are in range. • Ensure that the head float is not filled with water. • Try running the cleaner without the bag, and if it fixes the issue, then clean the bag with soap and warm water. This will remove any biofilm/oils that may have accumulated in the bag. For additional details and more operational tips, refer to the product manual and the FAQ section on the product page here: htt... read more
So disappointed
Business response:
Hi Tim, We're sorry you're disappointed with your Polaris Vac-Sweep 280. Some tips on the product page might help you out: https://www.polarispool.com/en/products/pool-cleaners/pressure-automatic-pool-cleaners/polaris-vac-sweep-280. If you'd like further assistance with your cleaner, you can contact your pool pro or give us a call at (800) 822-7933. All the best, Your Polaris Team
Worked well first 4/5 months. Then it began to get stuck in corners on one end repeatedly. 11th month it failed completely. Place I bought it said gears were stripped, and they repaired it free of charge. So far it works ok. Doesn’t climb walls well, and occasionally gets stuck.
Business response:
We're sorry to hear you've had some issues with your cleaner, Geoff, and we're glad one of our warranty centers took care of you. If you have any questions or need future assistance, please call our team at (800) 822-7933 for support. All the best, Your Polaris Team
I don't want your emails. EVERYBODY wants to be reviewed
Business response:
We are sorry we bothered you, Michael. Have a nice day and enjoy your pool time. All the best, Your Polaris Team
We have a warranty issue and it takes days for someone to get back to use and when they do the issue is still not resolved. Been going on for 2 weeks.
Business response:
We're sorry you're having such a frustrating experience, Natalie. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase. Please also provide us with more details so we can get a better understanding of the situation. Thank you, Your Polaris Team
Frequently asked questions about Polaris Vac-Sweep 280
How is Polaris Vac-Sweep 280 rated?
Polaris Vac-Sweep 280 has a 4.5 star rating with 1,225 reviews.
When is Polaris Vac-Sweep 280 open?
Polaris Vac-Sweep 280 is closed now. It will open on Monday at 9:00 a.m.