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Polaris Vac-Sweep 280
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It floats a lot and too slow
Business response:
Hi Travis, Thanks for your Vac-Sweep 280 feedback. To prevent the cleaner from floating, check the following: • Verify that the wheel RPM's are in range. • Ensure that the head float is not filled with water. • Try running the cleaner without the bag, and if it fixes the issue, then clean the bag with soap and warm water. This will remove any biofilm/oils that may have accumulated in the bag. For additional details and more operational tips, refer to the product manual and the FAQ section on the product page here: htt... read more
So disappointed
Business response:
Hi Tim, We're sorry you're disappointed with your Polaris Vac-Sweep 280. Some tips on the product page might help you out: https://www.polarispool.com/en/products/pool-cleaners/pressure-automatic-pool-cleaners/polaris-vac-sweep-280. If you'd like further assistance with your cleaner, you can contact your pool pro or give us a call at (800) 822-7933. All the best, Your Polaris Team
Worked well first 4/5 months. Then it began to get stuck in corners on one end repeatedly. 11th month it failed completely. Place I bought it said gears were stripped, and they repaired it free of charge. So far it works ok. Doesn’t climb walls well, and occasionally gets stuck.
Business response:
We're sorry to hear you've had some issues with your cleaner, Geoff, and we're glad one of our warranty centers took care of you. If you have any questions or need future assistance, please call our team at (800) 822-7933 for support. All the best, Your Polaris Team
I don't want your emails. EVERYBODY wants to be reviewed
Business response:
We are sorry we bothered you, Michael. Have a nice day and enjoy your pool time. All the best, Your Polaris Team
We have a warranty issue and it takes days for someone to get back to use and when they do the issue is still not resolved. Been going on for 2 weeks.
Business response:
We're sorry you're having such a frustrating experience, Natalie. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase. Please also provide us with more details so we can get a better understanding of the situation. Thank you, Your Polaris Team
service from the company for swift delivery was fine. This is my 2nd polaris and unfortunately i think they are only partially effective and some would call this type near junk. If you have steps into the pool, the polaris will get stalled out on them. It just doesnt do a great job of actually moving round & sweeping the pool. VERY disappointed for the cost of this equipment.
Business response:
We are sorry you're so disappointed, Debbie, and want to help! Please call our support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
Great pool cleaner. Grossly over-priced like all Polaris equipment & parts.
Business response:
Thank you for your review and feedback, Gary. We hope you enjoy your clean pool! Cheers, Your Polaris Team
the sweep arrived with a broken tail sweep stem which required returning the entire unit. The replacement was fine
Business response:
We are very sorry your cleaner arrived damaged, John. We understand your frustration and we're glad you received a replacement. Please call our support team at (800) 822-7933 or email us at customerfeedback@fluidra.com if you need any help in the future. All the best, Your Polaris Team
product (280) arrived damaged. The wheel was broken and I had to remove a wheel from an older model to replace the new wheel right out of the box. Damage to wheels is common as I've replaced at least 4 over the life of two units now. I raised the issue of the broken wheel with amazon and requested 1) a new wheel and 2) a small credit / refund to compensation my time. No follow up to date.
Business response:
We are sorry you received a cleaner from a broken wheel, Brent. We aren't able to help with a refund or credit (since you purchased the cleaner from Amazon), but we can help you with a new wheel. Please email us at customerfeedback@fluidra.com and confirm your address. We will order a new wheel right away. All the best, Your Polaris Team
Frequently asked questions about Polaris Vac-Sweep 280
How is Polaris Vac-Sweep 280 rated?
Polaris Vac-Sweep 280 has a 4.6 star rating with 1,186 reviews.
When is Polaris Vac-Sweep 280 open?
Polaris Vac-Sweep 280 is open now. It will close at 6:00 p.m.