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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Very high prices for mediocre food. Bread was cold like it had just come out of the fridge. We ordered vegetables as a side with our steak. We received a bowl of raw red cabbage. We probably would have let everything go if it wasn't for that. The meatball was cold too. They did remove those 2 items from our bill. Service was very good. I think that the staff was as frustrated as we were with what they are given to serve.
Business response:
Teri, thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience with us did not meet expectations. This is certainly not the standard we strive for, and we understand how disappointing that must have been. We would greatly appreciate the opportunity to learn more about what went wrong and how we can make it right. Please feel free to reach out to us directly so we can discuss your visit in more detail. Your experience matters to us, and we are committed to using this feedback... read more
Delicious food, Kelly our server was fabulous, atmosphere excellent. Would definitely recommend to everyone.
Business response:
Thank you for your kind words! We're so glad you had a great experience and look forward to welcoming you back soon.
The waitress was very attentive and professional. Excellent service and very cheerful. Food was extremely good. Rate it 110% will be back.
Business response:
We're so glad you had such a positive experience—thank you for sharing it with us! We look forward to welcoming you back again soon!
Great food, great server, overall excellent dinner!
Business response:
We're so glad you had such a positive experience—thank you for sharing it with us! We look forward to welcoming you back!
Great food, service and atmosphere as always. We always look forward to going there.
We were celebrating our anniversary. We were seated in a quiet area away from others and it made it very easy to enjoy the ambience. Our server Sarah was amazing. She seemed to just show up at the perfect time and didn’t rush us. Very friendly and went out of her way to make sure we had a good experience. The food was great, cooked perfectly, and came out as you would expect. Highly recommend.
We LOVED our server Kelle! She is fantastic! She made my daughter’s birthday dinner the best we have ever experienced! Food was great! Drinks were great! She even gave her a glass of champagne and came out with desert and candle as a surprise!! She made us all laugh! Thank you Kelle for making our night better! We didn’t win big in the casino but we did here! Xoxo Sugar Daddy /Credit card’s wife ;)
The restaurant was freezing and the food was not good quality for the inflated price. Our server was attentive and sweet.
Business response:
We regret that your visit didn’t meet expectations. Thank you for bringing it to our attention—we hope to have the chance to make it right in the future. If you would like to contact the restaurant directly, we would appreciate the opportunity to speak with you.
After multiple visits to this establishment, the service was below par. Idk if the server was having a bad day, but her attentiveness and demeanor were unwelcoming.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,984 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.