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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Unfortunately we have had better at Portico. Most of our dinners were fine. One of our group had the veal special. Good flavor but you couldn't cut it with a hatchet. Toughest piece of veal I have ever seen. My ribeye was excellent. The scallops my wife got were good but only 5 and not that big.
Business response:
We apologize that your recent experience did not meet your expectations. If you would like to contact the restaurant directly at 315-946-1780, we would appreciate the opportunity to discuss this further and make it right.
Great food and great service . We really enjoyed our dinner . It was our anniversary dinner and we received a complementary desert . We both appreciated that very much . Thank you In addition, it is a very pleasant atmosphere.
Business response:
Thank you so much for your kind words! We truly love being part of such special moments. We look forward to seeing you again.
As always, Portico served up fabulous food and a very accommodating, knowledgeable and pleasant staff.
Business response:
Thank you so much for your kind words! Your feedback is greatly appreciated and inspires our team.
Always feel welcomed there one of our favorite restaurants
Business response:
Thank you so much for your kind words! Your feedback is greatly appreciated and inspires our team.
We had a lovely dinner at Portico. We had the 16 oz rib eye and twin lobster tails. They were both delicious. Our server, Jude was excellent.
Business response:
Thank you so much for your kind words—we will be sure to share them with Jude! We’re thrilled you had a wonderful visit and can’t wait to welcome you back again soon.
Portico has undeniably delicious food. The service is fantastic. Celebrated an anniversary and Alex made our whole experience special for us. Thank you!!
Business response:
Thank you so much for your feedback and giving a shoutout to Alex. We are delighted to have shared in your special occasion and look forward to welcoming you back again soon!
The atmosphere was delightful but the meat was very tough and difficult to chew. We told our server and she really didn’t care and a lady in a red jacket came and asked us how it was and we told her about the meat. Her answer was that is to be expected as it was sirloin steak not filet. Again this was not a good answer for a $50 meal. Very disappointing!
Business response:
We are so sorry your experience did not meet expectations. Providing excellent customer service is our priority, and we regret that we fell short this time. We would love the opportunity to make it right — please feel free to reach out to us directly at 315-946-1780, and we hope to welcome you back soon.
Our server, Amber(?) was great! The food was very good; possibly priced a bit high. The restaurant atmosphere was lovely.
Business response:
We truly appreciate your kind words, and we will share the same with Amber! We’re so glad you enjoyed your visit and hope to see you again very soon.
I chose this restaurant for a special evening in part because the website clearly stated a business casual dress code, which I also called ahead to confirm. Unfortunately, upon arrival, I was disappointed to see the policy was not enforced. Several guests were wearing jeans, sneakers, baseball caps, sweatpants, and sweatshirts—attire that felt far too casual and unprofessional for the setting. The relaxed enforcement of the dress code diminished the elevated atmosphere the restaurant advertises and that many patrons expect. ... read more
Business response:
So sorry your visit wasn’t quite what you expected. We hope you’ll stop in again next time you’re nearby—it was wonderful being part of such a joyful occasion with you and your husband.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,984 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.