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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Waitress spilled my martini on me, not impressed after waiting 15 minutes for drinks at table
Business response:
We’re truly sorry this happened and we understand how upsetting that must have been. This isn’t the standard we hold our team to, and we’re addressing it internally to ensure it doesn’t happen again. We’d appreciate the opportunity to make this right—please reach out to us directly at 315-946-1780 so we can follow up with you.
Very good food and drinks just the right size portions. And timely for our concert at 8pm. Reservation was 630 and done by 745.
Bring back the 12 ingredient steak sauce. That was an amazing idea
Jude gave us great service! The food was great! Mary Jo does a great job of checking on us and making sure we are happy! All around great evening!!!
Food was wonderful service was better! Celebrating our anniversary and everyone wished us well.
Business response:
Kristy, thank you for celebrating your anniversary with us! We’re so glad you enjoyed the food and that the service made the experience even more special. It means a lot to hear our team helped you feel celebrated. We hope to welcome you back for many more special occasions!
Our experience at Portico is always great. Super friendly staff, food is delicious, filet is melt in your mouth, grilled and seasoned to perfection. Atmosphere is pretty, and classy. Thank you.
Business response:
Thank you for your kind words and continued support of Portico! To get such positive feedback on both service and food means the world to our team. We look forward to welcoming you back soon.
The food was Delicious!!!! The service.. even better!! Thank you Jude for delivering A+ service...you added to our Amazing Valentine's weekend!!! We will definitely be back!
Business response:
Thank you for the amazing review! We’re so happy to hear you loved the food—and that the service made it even better. Jude will be thrilled to know she helped make your Valentine’s weekend so special. We truly appreciate you celebrating with us and can’t wait to welcome you back again soon!
Food was delicious and service was very nice will definitely return
Business response:
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food and received great service. We truly appreciate your support and look forward to welcoming you back again soon.
Wait service remains a bit ditsy. Forgot the soup, dropped the dishes on the floor. Food, OK. Brussel sprouts haven't changed in years, still a bit over fried in too much oil. Shortribs, could have used a sharper knife, a bit tough to chew. Though we have dined there a number of times since they opened, Will probably be a good while before we try it again, if we do.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 3,033 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.