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Preferred Chrysler Dodge Jeep Ram of Grand Haven
- Car Dealers
- Grand Haven, MI
About this business
Location details
810 Robbins Rd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality Horrible communication from the body shop to their representative in the Toyota dealership office and the customer. They give unrealistic estimates for when the vehicle will be done even though the supply chain is completely messed up right now. My car’s app alerted me quicker and better than they did about when my car was getting worked on. 1.5 Star : Customer Service 5 Star : Returned Clean
1.5 Star : Likely to Recommend 4 Star : Repair Quality 2.5 Star : Customer Service
0 Star : My Experience While I haven't had time to really access the repair yet, so far it seems good. But the communication from the body shop was not very good. While I know delays in parts that were ordered is not the fault of the shop I was frustrated with communicating this to me. For 5 weeks I had to call weekly to find out there would be another delay. I was told it would be on a Friday and this was pushed back several times but I had to call to find out any information. An email or phone would have been helpful as I ... read more
0 Star : My Experience While I haven't had time to really access the repair yet, so far it seems good. But the communication from the body shop was not very good. While I know delays in parts that were ordered is not the fault of the shop I was frustrated with communicating this to me. For 5 weeks I had to call weekly to find out there would be another delay. I was told it would be on a Friday and this was pushed back several times but I had to call to find out any information. An email or phone would have been helpful as I ... read more
1 Star : Likely to Recommend 4 Star : Repair Quality 1 Star : Customer Service 1 Star : Returned Clean
0 Star : My Experience You opened 10 minutes late and there was a snow pile I had to crawl over to get to the key drop site
0 Star : My Experience Initial time for repair was stated as three days. This estimate was subsequently extended to five days. Given the fact that no true bodywork was required, I felt the time of repair was excessive.
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality There are irregular gaps in the body panels that were replaced or fixed. The tailgate which is new has a line on the inside edge that isn't painted and its starting to rust where there isn't any paint. There was an existing rust spot in the fender which I was told would be fixed. It wasn't, and it is still rusty. If I knew it wasn't going to be fixed I would have paid extra to get it done right. 4.5 Star : Customer Service 4.5 Star : Returned Clean
2.5 Star : Likely to Recommend 4 Star : Repair Quality 1.5 Star : Customer Service 5 Star : Returned Clean
Frequently asked questions about Preferred Chrysler Dodge Jeep Ram of Grand Haven
How is Preferred Chrysler Dodge Jeep Ram of Grand Haven rated?
Preferred Chrysler Dodge Jeep Ram of Grand Haven has a 4.4 star rating with 2,478 reviews.
When is Preferred Chrysler Dodge Jeep Ram of Grand Haven open?
Preferred Chrysler Dodge Jeep Ram of Grand Haven is closed now. It will open tomorrow at 9:00 a.m.