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Preferred Trust
- Las Vegas, NV
About this business
Preferred Trust facilitates both custodial and administrator roles as a licensed trust company. Our top priority is providing outstanding service to our clients nationwide. For us, customer service starts with educating individuals and small businesses on the available investment options to maximize their IRA. Formed in 2007, our mission remains the same: Provide individuals the opportunity to break down the barriers of traditional investing in an IRA. We endeavor to educate account owners about their ability to invest in a... read more
Location details
6700 Via Austi Pkwy, Suite 301, Las Vegas, NV, 89119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a terrible time with your encrypted messages. If the message is encrypted, I simply can’t open it. It becomes very exasperating when you’re under the gun to get a current statement to a lending institution, for example. There is seldom anyone to talk to in person. I almost always have to wait for a call back for help, which sometimes doesn’t come for hours.
I am happy to be terminating my relationship with PTC.
Faster access to a live person. And respectful support of the problem to resolve sans attitude and the courtesy of a professional "goodbye" or something other than just hanging up on the client after the conversation would expected.
I can log into my account on my phone but still can't open account to see where my account is at
I have been a client of Preferred Trust since approximately Feb. 2019. and I have had what I felt was always good service from your customer service department. However, in late August through early September of this year I have talked with someone new to me many times and she has made a great impression on me as a person who is knowledgeable and very professional. In my past career as a Director of Sales and Marketing I used to hire professional Sales, Marketing and Customer Service Employees for a $350 MM company in ... read more
No quarterly reports No mailings No emails Trying to get information on my funds shouldn't be this painful !
I received a copy of my statement
The fees from Priority Gold and preferred trust was way to much. I lost so much money, didn't make any at all at a time when stocks and gold was up. Of course the selling broker made it sound so good. Of course in reality he had me buy when gold was expensive at an all time high. But didn't mention that. I understand about buyer beware, but I guess I wrongly assumed the company had my best interest in mind but that was last on the Priority list. The company's main goal was to charge lots of fees and make money themsel... read more
You are not easy to contact; I need to speak to someone regarding a document I signed. I guess it is too bad for me that you are too busy to help.
Frequently asked questions about Preferred Trust
How is Preferred Trust rated?
Preferred Trust has a 4.9 star rating with 1,230 reviews.
When is Preferred Trust open?
Preferred Trust is closed now. It will open at 8:00 a.m.