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Relax The Back
- Furniture Stores
- Plano, TX
About this business
Location details
8240 Preston Rd, Suite 105, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Consistently a very positive and engaging experience. Customer service is consistently the best—as is the knowledge and professionalism. That’s why we’ve been going there for years! Thank you very much!!
Business response:
James, Thank you for shopping with Relax The Back and thank you for the 5 star review. We'll always try our best to make sure you have the best experience.
Craig was very helpful. He answered all questions and made great suggestions, but was not pushy at all. There were a lot of options but only one chair that met my needs. I highly recommend this store.
Business response:
Steve, Thank you for your 5 star review. Craig is very knowledgeable and we're here to assist you for your chair needs.
Craig at the Plano store did a fabulous job helping us select a chair that would suit our needs. He seemed to truly want to make us happy with our purchase. We look forward to many years of use from these chairs.
Business response:
Mr. David, Thank you for trusting us with your zero gravity recliner needs, Craig is very helpful and let us know how we can assist you in the future.
great Products and good sales service
Business response:
Mr. Nelson, Thank you for your 5 star review. We'll answer any questions you have and will make sure you'll enjoy your chairs.
I was unable to use this chair due to the upholstery being fake leather. I had one day and was charged over $500 restocking fee after one day. I was in the hospital when I had to send it back.
Business response:
Diane, I am sorry that you feel we did not provide good service for your purchase. As you know, we did what we could to satisfy your needs. The lift chair you purchased was a final sale item and you agreed. People sleep, eat and spend almost all day in their lift chairs. This is the reason why lift chairs are all sales final and you agreed to our return policy. As I’m sure you recall, when you were unhappy with that chair, we made an exception to allow you to return the chair, even though lift chairs are not returnable. $535... read more
Train your staff and make them under service oriented. Understand the products. And keep enough inventory.
Business response:
Mr. Chen, Let us know how we could improve. We had the products you requested, and we took back everything that didn’t work for you.
Great service and knowledge of the industry products. Outstanding concern for customer to be helped with their bed, office chair, or chair needs. Highly recommend.
Business response:
Ms. Dixon, Thank you for your 5 star review. We work with our customers for their needs. Thank you for recommending us.
Customer service was excellent!
Business response:
Ms. Dixon, Thank you for trusting us with your purchase. We strive to provide an excellent customer service.
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 238 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.