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Relax The Back
- Furniture Stores
- Plano, TX
About this business
Location details
8240 Preston Rd, Suite 105, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Verified by Relax The Back
This place cannot be trusted. I kept a chair for a couple of days sit in at three hours And it was the most uncomfortable chair I’ve ever been in, it really hurt my back. tried to return the chair and this guy charged me an $800 restocking fee. $4000 chair and $800 to restock it. I am the one that loaded the truck in my pick up and brought it back in my pick up and that is your $800 restocking fee. I am alerting as many people as I know of this place, because you should never get treated like this with that kind of greed. Re... read more
Business response:
Mr. McDonald, Relax The Back Plano 5/11/20 Mrs. Mcdonald I am sorry that you feel we did not provide good service for your purchase. As you know, we did what we could to satisfy your needs. The chair you purchased was a final sale, clearance model chair and you even signed a form stating that you understood it was a final sale. As I’m sure you recall, when you were unhappy with that chair, we agreed to allow you a one-time exchange for another chair which you accepted. You then came back again asking to return the 2nd chai... read more
Verified by Relax The Back
We were told that your full beds were the same length as a queen, so we bought a queen and a full bed. We even kept asking because we didn't believe it. Well, it was too good to be true and we returned the full bed. Second problem was that we bought full sheets from them and now everyone is telling us that they can't locate the order for us to return the sheets. I'm really upset about having two sets of full sheets that I can't use and I can't seem to be able to return. I contacted the corporate number and they could not loc... read more
Business response:
Barbara, My apologies for having a bad experience with your full size bed and confusion about the size. Sheets were not purchased from us and therefor we don't have a record of the purchase. But, you came into our store and we were able to help find a resolution to your satisfaction. We're here to assist you.
Verified by Relax The Back
Bad customer service, I was not greeted when I came in the store. There was only 1 couple and myself that were present. When I walked in the store the cashier there saw me but never said a word to me until after I spoke to him first. When I bought the back ice pad, I remember telling to have some respect and better customer service when people like myself come in. He stood there and said ok...Very sad..
Business response:
Lisa, I apologize about the service you received from our staff member. We will re-train him to do a better job. Please visit us again and we will make sure your experience will be great Jonathan
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 200 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.