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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Slow. ..2 1/2 hours for an oil change with appointment. I was given pictures of repairs needed it was not my car in the pictures.
Business response:
We understand how inconvenient it can be to schedule multiple visits for a single concern. Our goal is always to provide efficient service while ensuring each issue is properly addressed. Feedback like yours helps us evaluate ways to streamline the process and improve customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can assist you directly.
I've been trying to get approval for a warranty repair for 7 months. The manager of the service department and the general manager won't return my calls.
Business response:
We are sorry to hear about your frustration with your warranty repair process. This situation does not reflect the level of service we strive to provide our customers. We want to ensure your concerns are addressed promptly and properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work together to resolve this matter and get your warranty repair moving forward.
Poor service the dealer waist my time. They made me go to times without to resolve the problem. Nissan doesn't provide the right information for costumers . Defiantly no reliable
Business response:
We regret to learn about the difficulties you experienced with your service and we understand your frustration. Your feedback is important to us, and we would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better assist you.
A product was added without my permission, and David was trying to charge me for it
Business response:
We are concerned to hear that you feel this way about your service experience. We take these matters seriously and would appreciate the opportunity to discuss this further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can review your account and work towards a resolution.
Car has been in shop since 10/24/25. .. still there. Reliable does not seem to care
Business response:
Your concerns are noted and we understand your frustration. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific situation and work toward a resolution.
It took all day and they told me they will at least wash the vehicle and he never did then I called back the next day to take it to wash it and they told me that the car wash didn't work
Business response:
We take your feedback seriously, and we understand your frustration. Your time is valuable, and we recognize that this experience did not meet your expectations. We would appreciate the opportunity to discuss this further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work towards a resolution.
They have new hires which makes the process slower than it should be and causes various mistakes and hiccups along the way.
Business response:
We are concerned to hear about the challenges you experienced during your visit. Your feedback about the training process affecting service quality is valuable to us, and we take these concerns seriously. We are committed to ensuring all team members are properly equipped to provide the efficient, smooth experience our customers deserve. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your experience further and work towards a resolution.
I got my truck back with a dead battery and check engine lights buy you left me stranded in a parking lot I was forced to use you go n bankrupt
Business response:
We understand how stressful it can be to encounter unexpected issues after service, and we recognize the inconvenience that situations like this can cause. Our goal is always to return vehicles in a condition that supports our customers’ needs, and feedback like yours is important as we continue to review and improve our service processes. We would appreciate the opportunity to learn more about what occurred and discuss your concerns directly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we ca... read more
Service was done promptly but they did not vacuum my auto or clean the glass. They told me their vacuum was broken.
Business response:
Thank you for your review. We're pleased to hear that your service was completed promptly and appreciate you taking the time to share your experience. We understand your disappointment about the cleaning services not being available during your visit due to equipment issues. Your feedback helps us identify areas where we can better serve our customers, and we value your patience when unexpected situations arise. We strive to provide complete service every time and hope to exceed your expectations on your next visit to Reliab... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 5:00 p.m.